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The Energy Shop

5.0 (1 review)
Closed • 10:00 am - 7:00 pm

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11 years ago

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Aura Natural Market

Aura Natural Market

3.0(10 reviews)
0.4 km
•$$

Great service, good variety of products and very competitive prices. They will go the extra mile…read moreand order a product in for you, if they don't have it in stock. Staff are friendly and super helpful. I like the awards program. We've been shopping here since 1995. It has always been a positive experience!

The things I love about this place make it worthwhile a trip…read more 1) the customer service. Everyone who works in this store is either very knowledgeable about your needs or will call someone to help. You will get very helpful advice. 2) The range of products. The herbal vitamin aisle in itself is daunting! But that's where the customer service comes in handy. I've recently gone gluten free, and like to bake/cook, so my options were very limited until I visited here. They have EVERYTHING to bake / cook with a restricted diet, (not just gluten free choices but everything!) They also have an amazing amount of choices for cleanses, and probiotics. 3) The veggies are also here with a fairly extensive choice of frozen gluten free options and organic meats. In brief, there's everything you need here to begin or maintain a healthy lifestyle. Yes, indeed, some of the prices are a little high. I have to admit I do a mix of Costco choices, and things from there, as I'm on a limited budget. I have to end with this : I know this sounds like a info-mercial, but this part is true!!!... lol ... Since I've shopped there in the last month I've lost 15 pounds, my skin is clearer, my rash is gone and I'm not depressed anymore. (This is all true, but mostly because of one of the cleanses that they suggested)

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Aura Natural Market
Aura Natural Market
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Supplement King

Supplement King

3.0(2 reviews)
0.4 km

Today, I attended the Employee Pricing Sale at the Supplement King Surrey Newton location (201-7093…read moreKing George Boulevard, Surrey, BC). I spent over $200 during this event, and according to their promotion, any customer spending $200 or more was supposed to receive an "Ultimate Gift Bag." However, at checkout, I was given the smaller gift bag typically reserved for customers who spend $50. When I questioned this, the two male employees at the register told me the "Ultimate Gift Bags" were only for the first 10 customers and that they were all gone. This was clearly not true. I had seen several customers ahead of me in line receiving the correct bags, and even after my purchase, I observed other customers leaving the store with them. A stack of these bags was visibly stored behind the counter. As a female shopping alone, I genuinely felt taken advantage of and dismissed. Had I been accompanied by a man, I strongly believe the situation would have played out differently. The way I was brushed off and denied the full value of the promotion felt unfair and discriminatory. This experience was not just about a gift bag--it was about being misled, treated unequally, and not receiving what was promised. I expect honesty and integrity when shopping at any business, especially when spending over $200. I will not be returning to this location, and I will be contacting Supplement King's head office to file a formal complaint. I hope management takes this seriously and holds their staff accountable for how customers--especially women--are treated.

I may have been a little too judgy on my check in. The service I received was amazing & has made me…read morewant to continue to give them business. We all have difficult days & I get it! Thank you for doing so well with the customer service.

The Energy Shop - healthmarkets - Updated May 2026

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