It was a mixed bag. I found it to be helpful but some of the downsides were the food and the staff…read more For the most part they staff was pretty good, but a few bad apples spoil the bunch. I recommend this place because the group therapy was helpful. I met some amazing people who were going through similar situations. The place is clean and comfortable. There is programming all seven days while at other facilities there are none on the weekend. I would give it a four but some of the staff were just rude and condescending while others were very attentive, warm and welcoming.

Stay away from this place if you need any type of help... my fiancé was sent here based on a lie,…read morewas held for over 8 days against his will, almost died because they tried changing his daily medications & without them he would have had a seizure... I stepped in & forced them to give his correct meds... then he opted to try IOP to help along his journey that he did entirely on his own in this rotten place... the first 3hour session went from hope to disaster that I need to now undo, thanks to an uncertified therapist named Deborah A Barnes, in which she pushed her ideals & morals onto him without knowing or acknowledging anything about him or his issues he was there for. If you treasure your loved ones or yourself, go somewhere else that doesn't see you as a dollar sign to fill their pockets!!!

Nice therapy office committed to helping all of its patients. The staff do care and in person and…read morevirtual available.

From the owner: We provide culturally competent, spiritually sensitive, and trauma informed counseling services for…read moreindividuals, couples, families, and groups. We have offices in Beachwood, Solon, North Canton, Cleveland, Akron, Medina, Chagrin Falls, and North Olmsted.

Great experience. I got ADHD testing and now see a provider for therapy and feel it really is…read morehelping in my life would recommend. Im not sure if things have changed since the other reviewers but my experience has been extremely different in a positive way.

This review is mainly for the office staff and business itself, rather than a specific…read morepractitioner. I was looking forward to working with this practice to start therapy. After consulting the website and finding a few therapists that had the skills I was looking for, I called in to get set up as a new patient. In the past week I have called 5 times and left two messages. I have heard nothing back and every time I call, I get sent to voicemail. It seems impossible to get in touch with the office staff, and they don't seem interested in getting back to you at all. I did a little searching after this experience to see if maybe this was an off week and color me not surprised that this is a frequent complaint people have, even for existing patients (and for some, the lack of communication means their meds don't get refilled. Hard pass). Since setting up new patients and setting up appointments is the bare basics of what they do, it doesn't make me feel confident in them delivering on their other services if they can't manage at least that. Of course, some of the providers may be excellent, but it's hard to know if the gatekeepers of the phone don't let you get that far. Frankly, there are enough barriers when it comes to getting mental health care, a mental health practice should at the bare minimum not be creating more. There are plenty of other practices in the CLE area that don't make getting the help you need a wrestling match just to talk to someone. I went with one of them and you probably should to. A good provider does you no good if you can't get scheduled to see them.

The therapist really helped my son and our family. But lots of billing issues and attitude at the…read morefront desk, which made it difficult to continue.

Worst, most unprofessional office staff I have ever encountered. Billing person Marianne Wensel…read morenever picks up your call and never responds to the messages to you leave. When I complained in person that I had not received a return call the other front person said " Hey Marianne come over here someone is crying about his bill" in front of other clients. Dr Berks seems knowledgeable but there good therapists out there who will not insult you in public. AVOID.

There billing system is ridiculous, I had to provide a credit card when filling out the paper work…read morefor my daughter and when I got the credit card bill, my husband told me to switch to his HSA account. I called and switched over to HSA, it took them 3 months to credit my card after they already charged the HSA account. That's not even the worst part, they continued to charge both accounts. It took me another 2 months to clear it up, awful front desk service!! They need to be local and not have some 1800, take their calls. 0 for customer service!

From the owner: At Thriveworks in Beachwood, OH, you can get therapy online & in person. We offer individual…read moretherapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days. Our licensed clinicians & psychiatric providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online. Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.

I have known Amy for many years. She is kind and compassionate. I admire her success with a wide…read morerange of clients. She is an excellent choice of therapist for many, and especially if you benefit from a good listener capable of astute advice if needed. Try Amy: You will feel heard, and she does work with her whole heart.

She doesn't care about her patients. My husband started seeing her in order to stop our divorce. I…read morewent with him once for couples counseling and she did nothing. She just sat there the entire time and didn't say a single word. She's only in it for the money. I would definitely do research before having her as a therapist. Too many negative reviews out there

Excellent instruction from experienced counselors. Interaction with other practicing counselors…read more Nice facilities.

I can not believe I'm writing another one of these....Since the last "update," i have, obviously,…read morenot received services from this place. As i have previously mentioned, when I last spoke to Sebrina (the only person who makes up this place's billing dept) she told me after i had paid, i was all "squared away." I just got ANOTHER BILL FOR $240, dating back to last may, june, and two days in november, the 2 days she told me when we spoke last, the therapist didn't bill me for, which i then paid. The invoices i had received in the mail previously had a huge list of dates from these same months this bill is now saying i owe for. I am livid. And, if they do not drop this BS, since this is all their incompetence, I'm getting a family friend who's a lawyer to go after them. Do not use this place. It's a scam, and they literally are milking people for money. I have never seen anything so unprofessional before, in my life. Ever. I work for a mental health agency, and when I told my friends who are therapists there about this place, they were shocked and disgusted. My company would never do this to our clients. I can't believe a place that is supposed to provide assistance to people experiencing life stressors actually ADDS to the stress. So completely unethical.

From the owner: Living fully involves a genuine caring for oneself, a sense of direction and commitment,…read moreexcitement and energy, a capacity for developing intimate and nourishing relationships, knowing oneself and being able to communicate effectively with others. In our complex society, we sometimes struggle with these experiences. We may become discouraged and depressed, feel confused or anxious, unable to talk to those around us - alone. At times like these, professional help can make a difference. Since 1976, the therapists at Humanistic Counseling Center, have been successfully assisting people in dealing with life's struggles. We have over 20 offices in a 473 mile circumference of Cleveland, serving people in 7 counties and 137 zip codes. We are committed to excellence, we are available to help - we care. When you need us.... Call 216 839-CARE (2273)