Brought in my new/first Rolex for an insurance appraisal. I came in 5min to closing time and he…read moreaccommodated us and had it in the mail by later that evening. I appreciate good old fashioned great service.

great customer service! same day appraisal! great price! great experience! would definitely…read morerecommend!

Staffs are nice and explain steps of the service process. Exceeds expectations, they are not just…read moreauthorized by Rolex but also lifted the customer service to a higher standard; compare to other authorized dealers in multiple global countries that I had ever visited. Especially shout out to Marie for initial reception, best service I had experienced. For sure, I would return as they are not over charge with excellent customer service.

Ligit!!…read more Professional and honest. We took a watch to get service... Wing Yu was helping us and after testing it, he said you don't need it. We were surprised with that because we thought for sure we will spend some money He showed us around and gave good recommendation. At the same time not too pushy. There is a policeman outside and doors are always locked so for sure these protocol help ensuring the safety while being there FYI... appointment needed

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

A great experience at Topper! Took in two Omega watches for service, my wife was eyeing a new…read moreConstellation, and we traded in her watch for the new one. Rob made our buying experience first class. Attentive, knowledgeable, and professional. And a glass of champagne while he sized the bracelet. A true top-notch jewelry store. And a beergarden in the back!

Went in and had a really great experience. The associates were friendly and checked in a few times…read morewhile I browsed. Then Jay ended up helping me with my purchase. She was very friendly, personable and knowledgeable! She even made sure to have me stand in a sunny area to see how the watch looks under natural light. The shop was beautifully organized, clean and stocked well. Highly recommend!

I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

I stopped in at Geoffrey's in San Carlos to get some gold jewelry appraised and find out what…read morethey'd pay. From the start, the staff came across as short and borderline rude. The appraiser seemed agitated and rushed, and the offer she gave me for the gold was a pawn-shop-level number. The next day I took the same gold to a well-reviewed and reputable goldsmith in Marin and was offered 40% more. That's a big gap for identical pieces. If you're looking to sell anything of value, get a second quote before you accept any kind of offer here.

Got my engagement ring's prongs fixed up here. Great work and fast--got my ring back in a day…read more Happy to have this business nearby.

Nah. I came in here today to check about the price that they would give me for a 14k ring. The guy…read moredidn't even greet me, lacked warmth and basic customer service skills. I definitely wouldn't recommend coming here.

If I could give By Bonnie Jewelry more than 5 stars, I would! My fiancée is extraordinarily…read moreselective and spent countless hours researching jewelers. When she found Bonnie, she thoroughly educated herself on her work and standard of excellence - and By Bonnie delivered in every single way. A special shoutout to Eddie for his incredible assistance. He was helpful, knowledgeable, and made the whole experience enjoyable and seamless. The final piece is a truly astounding, breathtaking ring that turned out better than we imagined. In fact, the engagement ring was so amazing, we promptly got to work on the wedding band! The level of craftsmanship and quality is just that good. Thank you, Eddie, Richard, and the entire By Bonnie team, for making something so extraordinary!

This review for Bonnie is long overdue. She made my engagement ring in 2023 and even though I…read morerarely write reviews, she absolutely deserves the praise. Maybe the delay ended up being a good thing because after years of daily wear, I can confidently say that my ring still looks as beautiful as the day I got it. Back in 2022, my then-boyfriend and I were deep in the engagement ring rabbit hole, obsessing over diamond certificates and getting frustrated with the options other jewelers were showing us. I found Bonnie through her YouTube videos, which were quite informative, but I'll admit as a Gen Xer, I was initially skeptical of someone with such a big social media presence. Meeting her completely changed my mind. I came in convinced that I wanted a thin pavé band with a full diamond tulip basket. Bonnie was honest and blunt that it was the exact opposite of what she'd recommend for my lifestyle. She would have made it if I insisted, but she warned I'd probably be sending it in for repairs constantly. She was right and I'm so glad I listened. Instead, she helped us create a shared prong setting inspired by the Golden Gate Bridge, a place that meant a lot to our relationship. She executed it perfectly! If you see the Eloise setting on her website, my fiance and I were actually the inspiration for it. The ring is comfortable, durable, and fits perfectly flush with the eternity wedding band (with the same shared prong setting) she later made for me as well. Years later, it has held up beautifully, which really validates all the practical advice she gave me from the start. What really sets Bonnie apart is her honesty and expertise. More than once, she talked me out of choices that would have looked beautiful but worn poorly over time, including convincing me to add the thinnest possible spacer band between my engagement ring and wedding band to protect them from rubbing directly against each other. She also talked my fiance out of getting a bigger stone even though it meant less money for her. The diamond she sourced sparkles like no other. Another detail that I especially appreciated was that when the ring was finished, she coordinated only with my fiance so that the proposal was still a complete surprise. We trusted her so much that we also had her custom-make my husband's wedding band and once again she balanced practicality with bringing his vision to life perfectly. I went into this process with very fixed ideas about what I wanted and Bonnie gently but firmly steered me toward choices that were better for my lifestyle and longterm wear. She's knowledgeable, detail oriented, honest, and incredibly talented. She may seem pricey at first glance, but after going through this process with her, I genuinely think her expertise is priceless. She saved us from expensive mistakes, created rings that have held up beautifully over time, and delivered something even better than what we originally thought we wanted. Every time I look at my rings, I'm reminded of our beautiful Golden Gate Bridge love story and they bring me so much joy.

Called, Made an appointment, and immediately we knew we'd love this jeweler. He listened to the…read moregoals of our custom ring, and every detail we wanted. He brought 5 emeralds for me to choose from which he hand picked from jewelers around the peninsula. Then he got a few trapezoidal diamonds I can choose from of different sizes so we knew what the ring would look like. I also added nubs in the ring so it didn't fall and a European shank as he suggested because I hate when rings fall between your fingers from weight. This was super helpful and the piece turned out better than I thought. I can't stop staring!! We will be back to design more jewelry.

I worked with Humberto to buy my jewelry and it was the most respectful, professional experience…read more I did meet with a few jewelers in SF, Marin, and Palo Alto and chose to work with Humberto because he's a different kind of human. I would only consider buying and selling jewelry with Humberto from now on. Class act.

My experience with Richard at Nuance has been fantastic. He reset a pair of earrings that were…read moregiven to me and I absolutely love them ! The turn around time was quick and his pricing was extremely reasonable and fair. Richard also helped my husband and me with our engagement ring setting upgrade - the quality of the rings were absolutely superb!

An amazing locally owned shop where even the smallest repairs are treated with the same care and…read moreattention as custom design projects. My experiences with Richard, the owner, are always enjoyable, and his craftsmanship is consistently excellent. I highly recommend Nuance Design Jewelry.