I had been going to this groomer for 3 years. On this day, we had a 10am appointment which has always taken 2, maybe 2 and a half hours. So, I left for an hour and a half to run errands. Knowing I was early, I settled in for another hour which would have been the usual 2 and a half hours. THE WHOLE TIME A CTUALLY ENDED UP TAKING NEARLY 3 AND A HALF HOURS, ONLY 40 MINUTES WAS ALLOWED FOR MY PUP!!! After a bit, my gut told me something was wrong. So, I went in and low and behold another dog was being groomed in my dogs appointed time slot. The owner rudely and defensively told me my dog was not ready yet. Well, why not if my appointment was at 10am? So, finally I went back in knowining something was off. By this time it was 12:45 pm. At this time, I finally see my pup being razored down. But, never his face...40 minutes later, I get called in and what a mess. His face had been razored, red and raw, one eye in bad shape, his muzzle raw and cysts that had been carefully shaved around prior to this visit were razored over and bleeding...4 days later I bathed my pup and found scabs all around his muzzle. This was just pure meanness and an owner being defensive for her wrong doing...I was lied to and my dog was terrified. We leave our pets in the hands of groomers trusting they are safe, well, not my poor pup. This was just cruel and other than the owner being caught doing wrong, this mess was inexcusable...she took out her anger on my baby. I was lied to, pure and simple. She couldn't even look me in the eye upon leaving. Defensive, no eye contact to me says she knows she was wrong and got caught. And all of a sudden to cover herself, she says, mind you after 3 years of 2-21/2 hours was now 3-4 hours. I seriously have to question this, just an excuse for her wrong doing. I took photos, however, this device will only allow google photos and mine are in my Amazon file and I am a senior who hates technology . But, I would not be this distraught and angry if my dog had not suffered. Why would I waste time writing a review if this had NOT REALLY HAPPENED. I DON'T LIE, ESPECIALLY WHEN SOMEONE I LOVE DEARLY WAS BEING TREATED CRUELLY AND WITH NO COMPASSION...WE HAVE A WORLD FULL OF THAT THESE DAYS.
Improvement could be to honor a scheduled appointment and not take out your deceitful tactics on my pup. SHAME ON YOU...NO COMPASSION, NO CARE TAKEN WITH MY BABY, ONLY YOUR POOR ACTIONS AS OWNER. You got caught...
Linda Fraim read more