We happen to fall into working with Apartment Solutions from a Zillow listing, and we were SO…read morethankful we did. Caryn was our direct contact and she was nothing short of WONDERFUL. Extremely accessible, very high degree of communication, super organized, wealth of knowledge, and just an overall very nice and friendly human to make an acquaintance with. Would highly recommend using them to find your next rental. And, ask for Caryn!

Contacted once for initial intake and then never heard from them again. Disappointed because I was…read morereally hoping they would help!

I understand wanting to turn profits but when you do nothing to property and sell it for way over…read moreits value because of your say so, you're robbing yourself of loyal clients. You buy a property, gut it, and less than a month later (without renos mind you) you put it up for sale $250k more than your purchase price. Make it make sense. The most you should ask for is the purchase price you paid plus demo price. Whoever your agent is in charge of that property is also difficult to work with. He doesn't let anyone get a word out to have a normal human being conversation. Won't go near your agency with a 10 ft pole.

Wanted to look at an house and received the following message from the Realtor at John Greene…read more There is an up front fee of $50 to setup the viewing of the house, and a 3.5% buyers commission (non negotiable if you put in an offer) that a contract must be signed prior to viewing the house. While I understand the laws have changed around buyers commission and sellers commission fee, the percentage requested up front is more than the average commission received by sellers today... usually it's 6% total (buyer/seller) and 1% goes to the sellers company, and selling realtor gets 2.5% to 3.0% and buying realtor gets 2.0% to 2.5%. Even then everything should be negotiable between the buyer/seller which is what the law was changed to mean.. Would not recommend anyone deal with Amanda from John greene Realtor.

My husband and I utilized the services of Barbara Akkeron of Baird & Warner to sell our former home…read moreand purchase a new one. We had recommendations for several realtors from neighbors and friends, but Barbara impressed us with her answers, and ultimately we are very glad we went with her! Not just for the insight and experience she brought (for example, when we were crafting an offer), but also her relationships with other realtors, and also the excellent recommendations she supplied for various vendors (attorney, mortgage broker, movers, inspectors; in the case of the movers; they get so much business from her that they gave us a discount!) Home buying and selling is generally a stressful experience, but with Barbara's experience and advising it was as smooth as possible. We have already recommended her to others!

Two Baird and Warner agents in Naperville, IL, have placed small US flags in the ground baby the…read morecurb with an advertisement and a wish for "Happy Fourth of July" and their names and email addresses, obviously for business advertising. Perhaps they are unaware of these US Flag code provisions (https://www.law.cornell.edu/uscode/text/4/8): (e) The flag should never be fastened, displayed, used, or stored in such a manner as to permit it to be easily torn, soiled, or damaged in any way; (i) The flag should never be used for advertising purposes in any manner whatsoever. It should not be embroidered on such articles as cushions or handkerchiefs and the like, printed or otherwise impressed on paper napkins or boxes or anything that is designed for temporary use and discard. Advertising signs should not be fastened to a staff or halyard from which the flag is flown. I suppose they think these flags will just be mostly tossed out after July 4. They need to understand that many of us older folks are potential near-term home-sale clients, and many of us served in the armed forces, where flag etiquette is mandatory.

Selling in the luxury market requires more than data. It demands precision, expertise, and a team…read morewith the credibility and presence that commands respect at every stage of the process. We interviewed three realtors before making our decision. The data pointed us toward The Alice Chin Team, but what sealed it was a simpler question: who would I take into a boardroom or a high-stakes negotiation? The answer was Alice and Jim, without hesitation. Every step of the process was polished, seamless, and refreshingly honest. They brought professionalism and genuine warmth to what can be a stressful journey, and we had a lot of fun along the way. We achieved both our price and time goals, a result we are incredibly proud of, and one that came from the right preparation, the right positioning, and a team driven by excellence behind us. And then there's Jim. Jim is one of those rare people who makes every room better the moment he walks in. Charismatic, warm, and genuinely fun to be around, he's the kind of person you find yourself wanting to call just to talk. But don't let the warmth fool you. Jim is also one of the most honest professionals I've worked with. No spin, no games, just straight talk and a relentless commitment to doing right by his clients. He went above and beyond at every turn, anticipating needs before we even articulated them. If you are lucky enough to work with Jim, you will understand immediately why people who work with him once never go anywhere else. If you want a luxury experience to sell your luxury home, this is your team.​​​​​​​​​​​​​​​​

After an extensive process of interviewing top real estate agents in Naperville, I chose Jim…read moreGargano and the Alice Chin team to sell the home my family loved so much. Jim's knowledge, expertise, and experience in understanding the Naperville market is unparalleled. Jim and Alice were very thorough and diligent in analyzing the market data to help us strategize the right price for our home. Their enthusiasm for our unique home and the marketing strategies they developed to sell our home gave us the confidence that we'd get the right buyer and right price. Initially, the market gave us some confusing feedback and low offers that Jim helped us better understand. We decided to make some minor updates to the house to get the sale price we wanted. We had already moved out of state. Jim went above and beyond in caring for our home and handling every single thing including recommendations on the updates based on buyer feedback, getting reliable contractors at the right price, and making sure they delivered high quality work. Jim was extremely helpful, informative, pleasant, and accessible at all hours, walking me through every detail to ensure we were making the best decisions together. The process from multiple offers to closing was effortless for me as Jim managed it all. Jim's honest communication, personal efforts, and steadfast commitment to helping get our home sold at the price we wanted was truly incredible. I can't tell you how highly I think of Jim both professionally and personally. I trusted him completely and he is a tremendous pleasure to work with. Ultimately, not only did we have a very positive experience working with Jim, he delivered the desired result. I certainly made the right decision as Jim Gargano and the Alice Chin team are the best!

I have worked with Kevin Dahm on multiple real estate transactions, including the recent purchase…read moreof our primary residence, and I can confidently say he is the most outstanding realtor I know. Kevin is a top-notch professional who simply knows real estate better than anyone else. His knowledge of local markets, negotiation tactics, and contractual details is unparalleled. He is also extremely responsive and well organized, which makes navigating the complexities of buying or selling seamless. One of Kevin's greatest strengths is his dedication to his clients' best interests. He does not treat clients or deals in a transactional way. Instead, he invests his time and expertise to ensure you make the right long-term decision. This means he does not shy away from voicing his honest opinions of home features and/or concerns, which is invaluable when touring properties. Whether you are a new home buyer trying to understand the basics or an experienced buyer needing sophisticated guidance, Kevin is the expert you need in your corner. I highly recommend him for any real estate need!

Kevin was at helpful during our whole process of buying a new house. He answered all of our…read morequestions, was available for showings, and helped us get to the finish line of closing day. He helped make such a stressful process of buying a new house a much better experience. We would definitely recommend Kevin as a realtor!

We are purchasing a property managed by this company. I have dealt with several PM companies and…read morethis one by far is the worst! WE have no direct dial numbers to the PM's. We have left messages over the past two weeks and cannot get them on the phone. The PM's do NOT have voice mail! The staff answering the phones is clueless, if you can understand what they are saying. I don't know how people can run a business so poorly and get away with it!

They seemed fine until they changed their name a few months ago. I called about a month ago to tell…read morethem my sump pump (1 of 2 for my building of 4 townhouses) was switching on every 20 sec. A new neighbor helped connect the two drain pipe parts back together. No one called me back. I tried a week later, left a msg with them. Sump pump issue again. I requested they make sure the 2nd pump 2 doors down is working since mine was iffy. No response. My friends noticed one pump was not pumping while a lower one did on occasion. I called & left a msg again. No response. I left msgs twice in the past 2 days. This time I said have the community Mgr call me directly--tonight or tomorrow. It is 8:02 p.m. CT. No returned call. Two townhouses in each building of 4 to 5 have a sump pump for all the bldg units. Ensuring they work is critical to preventing flooding. The answering service? does not seem to understand building maintenance. 360 does not understand communication nor urgency.

Tried working with one of their agents, Mary Anne. Communication was nearly impossible. I had to…read morefollow up several times just to get basic answers to my questions. There is a palpable sense of arrogance in her approach. she seems more interested in her own image than in providing actual service to her clients. If you are looking for an agent who is transparent and communicative, I would suggest looking elsewhere

ReMax missed closing date on our house selling and used their lawyer to constantly communicate poor…read morefollow up by their realtor over 30 days and missing closing date. very unhappy and lacking good on the ball work.

I honestly don't know where to begin - and if you look at my other reviews you'll see "finding…read morewords" isn't usually a problem for me. I worked with Marco on the sale of my condo and couldn't be happier. I had met with several agents before finding Lucid and while I liked all of them, Lucid's commission structure interested me greatly. Marco and Gary came to see my condo and I shared with them where I wanted to be price wise. I thought my expectations were in check, however, they firmly believed that my property was worth a large 10+% more than I thought it was worth and significantly more than the other agents "swore" I could get for it. In fact, when I mentioned my ideal price to another agent (which was much less than what Marco wanted to list it for) the agent suggested I hold on to it for another "couple" years so that it would appreciate. When Marco told me what he wanted to list the property at, I was a little concerned (because it was SO HIGH) and a part of me began to question whether or not this was the "catch" on the "hourly model" with Lucid - that they price high so they can bill bill bill. This, absolutely, is not the case. Marco was right on with his pricing analysis! The property received several offers within the first four days of listing and closed within 40 days after we listed. The process was so seamless and Marco was so hands on I, honestly, felt like I was his only client for that month. During the negotiation phase with the buyers agent, I REALLY wanted to accept their first offer (it was tens of thousands more than I was willing to accept) but Marco calmed my fears and coached me through being aggressive. I was afraid, again, that his desire to stand firm was because there was no "harm" to Lucid if it didn't sell (since I was paying hourly) but - like the listing price analysis - Marco was spot on with his advice to me during the negotiation phase. I can't recommend Lucid, Gary and Marco enough! I have referred my friends to them and I will shout from the rooftops to anyone that is willing to listen to me - this brokerage is amazing!!! You will get white glove service and expert advice. Mind you, I saved over 48% in commission fees and got BETTER service and TENS OF THOUSANDS of dollars more than other agents told me was possible. I couldn't be happier and Lucid Realty has acquired a client for life. If you want to save money, receive better service, get a higher price, and truly be "wow'd" look no further. I am a firm believer in that if it "seems too good to be true" there is likely a catch. I assure you, however, there is no catch! Thanks, again, Marco!

After our parents passed, my brother and I kept the home/house we grew up in as a rental. When it…read morecame time to sell it, our vision was clouded by history and preferences of retired guys. For us it was a home & not a building. Marco helped us choose a decorating scheme that attracted contemporary buyers and suggested a way to stage the living room that we couldn't have dreamed of. After the prep, he had 2 offers after 7 showings. One of them was full price and "as is". Marco helped with negotiations after the village's pre-sale inspection came back with requirements that would be found in new construction and were not common when the home was built in 1950. The house was listed after Labor Day and closed at the end of October. I recommend Marco as a realtor and would not look anywhere else.

My son saw a listing for a house in Chicago and call Leda, the selling agent to scheduled an…read moreappointment to see the house. Leda gave my son a phone number of Nick who, as we found out later, was Neda husband and said that he will show him the house. My son call Nick and Nick said that in order to see the house my son will have to sign an exclusive agreement with Nick that he will use Nick as his Buyer agent for this house or any house he plan to buy for 6 month. Seller's agent job is to get the seller the highest price possible. Buyer' job is to get the buyer the lowest price possible. So there is a clear conflict of interest between the the 2 agents. This office want to keep all the commissions. and practice highly unethical practice. I called Jack, the broker to let him know that 2 of his sells people are practicing an unethical practice, but he saw no problem with that. This office is not looking for your best interest whether to want to sell or buy a property. They only look for their interests. Do yourself a favor and avoid them all together,

You might want to think twice about being a client of theirs or even doing business…read more After over a month after they cancelled our deal we are still trying to get our earnest money. They apparently send $1,500 checks via USPS with no tracking information. Went so far as to let us know they are not responsible for lost mail and if I don't receive my funds they will charge me a $20 fee to resend it. To get my money back. They tried to find every reason to not return my check. Every day I was told check again later. This isn't the first time. After reading the google reviews I see it's a history here of not returning earnest money. Make sure you do a full review on this agency.

If you are on the market to sell, or buy a house, especially in the Naperville area (although they…read morecover quite a wider range) they are the place to go! Been working with Blanca for 3 straight months now, trying to find my first home to own, and it has been quite a pleasant experience (amidst all the inherent stress)! Very helpful, dedicated and proactive! I just love it! I have not found "my" place yet, but it is no fault of my realtor! The right one has just not come along yet... But she keeps taking me out to visit and I am very hopefull that it will happen very soon! Will post a additional review once I am done with the whole process, but working with such quality people, I don't see the rating dropping! :)

I had an unfortunate experience with an abusive roommate. Our university, the Naperville Police…read moreDepartment, and lawyers recommended that we move out for safety reasons, but our realtor, Matt Satre, refused to terminate the lease. There were other minor issues we experienced with ERA Realty, but not terminating a lease when there are safety concerns is unacceptable.