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    The Deb Standard

    5.0 (1 review)
    Closed • 9:00 am - 4:00 pm

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    5 years ago

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    Deb V.

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    Boca Raton Travel & Cruises - Emblem of Venice - Venice, Italy

    Boca Raton Travel & Cruises

    (20 reviews)

    I called this place because a couple I know booked their trip to Italy through them and had nothing…read morebut praise for them. However when I called and asked to speak with the person my friends usedI was informed she was no longer there and was transferred to another agent. Italy has been on my bucket list for quite a while now. We are getting tax money back that we didn't plan on and the stars all aligned for hubby and I to finally get to Italy ( this was prior to the Coronavirus hitting Italy) I got on the phone with Lori (or maybe is was Lisa) I told her my husband had 1 week vacation time so we wanted to leave on a Friday and come home 10 days later on a Sunday so we utilized 2 full weekends. I told her places I really wanted to see and said I was flexible on dates as well as itinerary. She asked my name, address, phone number, email, budget etc. and spend about 15 minutes on the phone with me. The. She tells me - get this - "In order for me to put something together for you we charge $150 per person ($300 for myself and husband) I was upset over this for several reasons. 1st: this should have been told up front, not after getting all of my personal information. 2nd : I know my friends did not pay any fees. Then to top it off I have inboxed several of the other Yelpers who left 5 star reviews and guess what? Not a single person had to pay any fees upfront. I asked to speak with manager and she said they do Charge a fee to plan a trip! My friends who suggested this place was appalled when I told them what happened! They did go about 5 years ago and their agent they dealt with was no longer there but what a way to turn off clients.

    Working with Kim Black Floyd was extremely easy. She planned a girls trip to Mexico for three…read moregenerations of women! Our ages ranged from teenage to grandparent. She has a vast knowledge of travel and this makes for a great experience. Kim took care of all the details so that we could just show up and enjoy our vacation. I would recommend using Kim for any travel plans in the future.

    Boca Express Travel

    Boca Express Travel

    (21 reviews)

    If you are looking for an outstanding travel agent, look no further than Marie Pentivelope at Boca…read moreExpress Travel - An Independent Travel Advisor! Marie has planned multiple cruises for us, including a trip for our entire family of eight, and every experience has been absolutely wonderful. She is incredibly thorough, organized, knowledgeable, and always available when you need her. I honestly feel like I could talk to her every day if needed--she responds promptly and is always there to answer questions or help with changes. Marie truly handles everything! From flights, hotels, and transfers to excursions, dinner reservations, and all the details in between, she takes the stress out of planning a trip. For our two-week Alaska trip, she was even on the phone with us while we selected excursions and made our dinner reservations--and then she booked it all! One of the things we appreciate most is how incredibly organized she is. Marie puts everything together on paper, includes helpful notes, and organizes all of your travel documents in a folder with multiple pockets, arranged in the order you will need them. She even creates easy-to-follow charts showing exactly what you are doing each day. It was such a pleasure to simply pick up our folder and go, knowing that everything we needed was right at our fingertips. Our trips have been wonderful, but what makes traveling with Marie so special is the peace of mind she provides. If anything needs to be changed or adjusted, she is always there and handles it all. My husband says he will never take another trip without Marie as our travel agent, and I completely agree! We highly recommend Marie Pentivelope to anyone looking for a travel advisor who goes above and beyond. Her personal service, attention to detail, organization, and dedication are truly exceptional. Thank you, Marie, for making every trip so easy, enjoyable, and stress-free. We will never travel without you!

    Need to rave about Boca Express Travel. We've used them for 2 trips to Italy a few years back and…read moreeverything went perfectly, best vacations we've ever had! Lots of coordination needed with 3rd parties and prepping us with everything we needed to know, especially the local 'details' you cannot research. Their contacts and knowledge are fantastic, Denise just rocks! But where they have really shined is when things don't work out as expected. A trip to Spain was interrupted by COVID, they handled everything: cancellations, travel insurance and ensured that we were completely refunded. But the best was just last week, when a Caribbean cruise was interrupted by injury. They dealt with the cruise line and, most importantly, found us a place to spend the night as we were sitting in the hospital lobby. Saved the Day is an understatement!!!

    Vacay Vibes - Beach

    Vacay Vibes

    (8 reviews)

    Aaron has helped my husband and I plan many trips over the past few years. Now we never go on a…read moretrip without his help! He's been our travel agent for trips to Greece, Japan, and many trips to the Caribbean. His recommendations are always top notch and his communication is fantastic. I highly recommend reaching out to him for all of your travel needs!

    Disappointing experience with Vacay Vibes and Aaron Caplan for our destination wedding/honeymoon to…read moreBora Bora. Despite booking a $38,000.00 USD trip for two people, we received minimal assistance and had to research and plan most details ourselves. The agent consistently invited us to ask questions but provided generic responses without actual answers when we did so. We handled everything from changing seat selections, planning what to do during multiple lengthy layovers, to resort, wedding, car rental, check in/out and other inquiries on our own. He failed to secure early check-in/late check-out without just simply suggesting an expensive extra night (keep in mind extra nights at this resort are $2500+/night -- a bit steep for a few hours later check out). We were left to arrange our own car rental in Bora Bora and the post car rental boat transportation from Papeete to the St. Regis Resort since we were not going there directly from the airport to the resort since our room wouldn't be ready but rather after several hours of exploring Bora Bora via rental car to not just have dead time. We chose a travel agent for a stress-free experience, particularly with this trip being our wedding and honeymoon but ended up still doing most of the research, planning and handling of logistics. It was also obvious he was not familiar with the region of the world we visited. The only positive was rebooking a cancelled flight on the return portion of our trip, though at our additional expense of course. For a specialty travel agency, the service for our two-person trip fell far short of expectations, especially given the high cost of this trip.

    Reid Travel Of Florida - Romantic destination

    Reid Travel Of Florida

    (3 reviews)

    1 Star -- Completely Unprofessional and Disappointing…read more We hired this travel agent to plan and manage a large family trip centered around a major milestone birthday celebration. What we received instead was disorganization, poor communication, lack of knowledge, and passive-aggressive behavior when legitimate concerns were raised. Responses were slow or nonexistent, important details were missed, and we were repeatedly left to sort out issues ourselves. For someone claiming to be a professional travel planner, the lack of preparation and follow-through was shocking. Most unacceptable was the total absence of support during the trip itself. There was not a single check-in before, during, or after the vacation to ensure that plans were working or that we were satisfied--especially troubling given the size of our group and the significance of the occasion. This experience caused unnecessary stress and detracted from what should have been a meaningful family celebration. I would not recommend this travel agent to anyone, particularly for complex trips or special events where professionalism, responsiveness, and organization matter

    The person who answered the phone, she did not identify herself, was dry in tone and said they…read moredon't offer any quotes by phone. It sounded almost as if she would rather I not take up her time. In order to get a quote for flights, she said, it is necessary to go in person. The agency charges a $50 booking fee per ticket, she said. In addition they won't spend much time providing information or offering routes. A single quote for one route option is "free." Additional information costs $50, although she was unable to explain what the fee would cover exactly, except to say they would not spend 1.5 hours on it. She was not very helpful or friendly. I had been ready to drive there initially, but after speaking with her I wouldn't want to interact with them.

    The Deb Standard - lifecoach - Updated October 2026

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