We went here for lunch on a Sunday, but we were disappointed for a number of reasons:
a) On arrival, the protocol for being seated wasn't obvious. It seems there isn't one. We waited around for several minutes until we were seen to.
b) They had no record of our booking. Luckily they had a free table.
c) We were seated, but although it was obvious we had a baby with us I still had to ask for a high chair.
d) The waitress who seated us didn't offer to take drinks orders.
e) Fifteen minutes later she came back to take our orders. I had to prompt her to ask us whether we would like some drinks.
f) Another twenty minutes passed. I could see our drinks order waiting on the bar. It had been there for ten minutes. I had to ask another waitress to go and fetch it.
g) We finally got our food an hour after arriving. My burger was quite average, unlike the price (£12). It was also well done, despite me asking for medium. The chips (or "frites", according to the menu) were standard average pub chips.
h) We were given two dessert menus. One was for the Sunday roast, the other for the standard menu. The pudding I wanted was on both; on the Sunday roast menu it was £3 and on the other menu was £5.45. I was charged £5.45. The difference was taken away again when I pointed out that you can't charge almost double simply because an item is printed on a different piece of paper.
I get the feeling that somebody has put a lot of money into this place, but they've ignored the basics, i.e. good, honest food and well trained staff. The chaos between the kitchen and front of house was obvious. All style and little substance, as another reviewer said.
During our time there we noticed two other people making complaints. We didn't leave a tip and we won't be going back. read more