Im starting by making a general statement, "HOW DO ESTABLISHMENTS LIKE THIS HOSPITAL EXIST WITH…read moreHORRIBLE RATINGS". Where is the Chief of Staff, and why is he/she not trying to address all of these black-eyes (low stars) being expressed on yelp? Normal business thrive by word of mouth, people's experiences at the business. Apparently, some hospitals dont care about people's experiences and previews of the hospital. TOWER needs to do an assessment on Phoenixville Hospital. Is competency a value for a worker? How about bedside manners? My dad got sent there from his rehabilitation center (wouldn't have been my choice, considering the 2 star rating), he went in as a cautionary call, and was kept there on 4 south for days, nothing wrong, to be sent back to the rehabilitation centers around 10:30-11pm with pneumonia. The transport team made note to the facility that they didn't feel comfortable transporting my dad back, but the "nurse", sent him anyway with his oxygen levels under 90. He came in the hospital levels in the 90s , 10/2/26 around 12:10pm oxygen level was 99, after relatives leaves, his levels drops 86, with 6 units of oxygen needed. Between 12P and 10:30P my dad was severely neglected by the staff at Phoenixville. They sent him back to the rehab center sick, and almost near midnight, where the rehab center might not have been ready to take on a situation like that. The culpability of extremely neglecting is with Phoenixville, as the rehabilitation center, sent my dad back to Phoenixville to give care for him on a medical issue that he encountered at Phoenixville.
After speaking to a couple of medical personnel at Phoenixville, I see why this hospital ratings are low. The audacity, rudeness, lack of professionalism that i encountered from the nurse is appalling. The personnel who identified themself as the manager was dodging the accountability and negligence of the hospital. Was asked to have the patient service to call so that I can express my discomfort with my dad there, and im still waiting 5 hours later. To add insult to injury, when I call to inquire on my dad's health, I was told by a nurse, that if I don't like the care my dad is receiving, I can transfer him to another facility. If it was not for my dad being so far away from home (Philadelphia), i would have transfer him to a more competent hospital in the city. In addition to, not letting this hospital off the hook, when he was kept there (being ok), running his insurance up, and send him back sick after billing the insurance for almost 6 days. ALARMING.
After reading up to 10 reviews with 1 to 2 stars, TOWER, a class action needs to be filed against your group. If you know there's incompetency issues, and sit by and do nothing, your the culprit of people demise. As a couple of reviews were described, 4 south personnel needs restructuring. New broom sweeps old dirt clean. Arrogance and ignorance is the same personality trait that the medical professionals should not have. This hospital have both traits in their staff. An advocacy group needs to follow up with this hospital Chief of Staff. I feel sorry for Phoenixville residents, because if this is the quality of care you get, move back to the city for your health sake.