After our first positive experience with Azucena we decided to book her again for our final deep…read moreclean before we moved out. She quoted a $200 increase from four months ago. When our packing and moving schedule changed she charged $25 for the reschedule (which my realtor said she had never heard of). She did split her workday in half, without additional charge, and come another day to finish up when we our packing got in her way,. However after we were gone, she decided to power wash the front walkway and driveway. We had discussed getting a bid on that but despite my asking her two or three times for a bid, she never gave me one. So, we arranged for our handyman to do it for $100 after we were out of the house. Two days later, when we were already in another state, I was surprised to get pictures of the power washing. When I asked her about it she said that it was almost finished and it would be $525! She never responded directly when I asked her why she would do that without having a bid or getting permission to do a job that expensive. She just kept saying how nice it would look. Needless to say that was very disappointing. I would say it's important to check online for comps to compare pricing for any work that you have her do, so that you know her bids are reasonable, and then lock down exactly what she is to do for what you're paying. She pushed back on my saying I would not pay her that much money for a power wash, but we finally came to an agreement at $200. Unfortunately, I would say if you use her it's important that you pay attention to her pricing and what she's actually doing. In addition she contacted my realtor and suggested several different small jobs she could do for extra pay that the realtor was responsible for. My realtor explained to her that she would take care of all of the things that were part of a realtor's job and that Azucena was finished with her part. She returned the house key and has not contacted either of us since. Azucena's cleaning is pretty thorough but after this experience I would not recommend her.

Very responsive and hired for my short term rental cleaning. Suzie offered far more services than…read moreeven requested and had a very fair pricing range.

We've been looking a reliable, professional housecleaning service here in Burbank and we found ours…read morewith Clean Away 360. The rates are reasonable, but what makes them special is the outstanding work done by Cindy and her team. Our house is always so clean and fresh now! Even better, they are a dream to work with. They've been flexible and wonderfully pleasant to deal wirh. Five Stars! Highest recommendation!!

The company I used to use for house cleaning prior to the pandemic very sadly shut down. It took me…read morea long while to find a new, reliable company. I also prefer to support small local businesses whenever possible. How lucky I was to find this small, woman-owned, local business right when I needed them. Cynthia, the owner, is super nice and very upfront about charges. No hidden costs, or gotchas when the billing comes through. Natalie, who has cleaned my house twice now, is super nice and really thorough. Bonus: my dog loves her! Very happy to continue supporting this business with my business !

I needed a house reset/ deep clean and I contacted Emily. Her response time was fast!…read more I have pets, and she left the house smelling so fresh and clean like no pets lived here! She payed attention to details and didn't miss a spot! Thank you so much for all your help! If you need any cleaning done, you should contact Emily you won't regret it!

From the owner: Call today for an estimate. Our business specializes in move in/ move out cleans as well as repeat…read moreservices and deep cleans.

Eva did a deep cleaning at my home and I was extremely happy with it. She made my home sparkle! She…read morewas detail oriented and thorough. She even folded the tp, paper towels, hand towels and kleenex beautifully which just added that touch of something special & unexpected. It was reasonably priced and I will be requesting her services again soon!

E&M Cleaning Services did a flawless job deep cleaning my home for sale--everything from the…read morebaseboards to the kitchen was spotless and the oven has never looked better! She was quick to respond to my questions, quick to get us on her schedule, arrived on time with everything she needed and did one of the best cleaning jobs I've ever seen! I can't recommend E&M Services enough!

I couldn't be more pleased with Onyx Clean Co.! From start to finish, they were kind, professional,…read moreand easy to work with. My home feels refreshed and looks incredible! You can really tell they take pride in what they do and care about making their customers happy. I will definitely be using them again and recommending them to my friends and family!

I have used Denny and his company to clean my house since moving to Tyler over 4 years ago. They…read moreare extremely reliable and never missed one scheduled appointment ! He is always flexible if I need to change dates but the best part of this group is outstanding cleaning! I always feel so good when they are finished because my floors and kitchen, and bathrooms are so clean.

Is a scam! Anthony got here, tore apart my dryer and showed me what I needed. Knew what he was…read moredoing. Foolishly I paid and waiting on parts. So here I am with a disassembled dryer and they won't respond and have blocked me. Go somewhere else!

I did not use the cleaning portion of this company but the woman who operates this company and the…read moreappliance repair portion is a thief along with her "man". They charged me for diagnostic and the part then never returned to make the repair. Didn't bother to call or text until I had called repeatedly after they were a no show. Then it was nothing but excuses and a no show, no call or text a second time after a second appointment was made. They now have me blocked. DO NO USE THEM FOR ANYTHING. THEY ARE THIEVES.

Overall experience: Cleaning service - satisfied…read moreTechnicians - very satisfied Price - satisfied Customer service (office) - somewhat dissatisfied (See details below) I scheduled Stanley Steemer to come to my apartment and clean the carpet in two bedrooms and the tile in my living room, kitchen, and bathroom. I thought the price was a little high ($250), but the carpets are almost 20 years old and as far as I know, the tile had never been professionally cleaned before, so I wasn't too put off by it. The first visit was scheduled between 2pm -- 5pm on 6.18.19. The crew arrived at 2:00 on the dot! There were two of them. They were both courteous, professional, and respectful. They explained the process and told me what to expect and that I shouldn't expect 20 year old carpet to look brand new after cleaning. That was fine, I expected that. They were on site for almost 3 hours and both of them worked very hard. I was pleased with their efforts. I was slightly confused because my understanding from the web site is that the technicians would move the furniture out of the room, clean the room, and then move it back. That did not happen. They moved the furniture around in the room but never moved it out. I wasn't overly concerned by this because the rooms are very small and they seemed to be getting it all done. I was just confused (and still am) about the difference in what was described versus what was done. Later that evening, after the carpets had dried enough to start moving furniture back, I noticed that a place underneath a chest of drawers had been missed. Not that big a deal. It was an oversight and mistakes happen. But, it is in an area that can be seen so I wanted it cleaned. I called the next morning to schedule someone to come back and do that spot. And that is where the trouble began.... I was surprised when I was told that someone could come that day (6.19.19) between 1:00 and 4:00. Then a little later, the rep from the actual office near my home called and said they couldn't come that day because their techs were not near the area. So we scheduled it for 9:00 - 12:00 the next morning (6.20.19). At about 9:30 that morning, I called to find out if they were anywhere close. I had some errands to run and didn't want to miss them. I was told that the job they had before mine was bigger than they thought and it would be a couple of hours. Fine--that was still within the window. But, at 12:00 when no one had showed up, I called back only to find that they still weren't finished with the big job. 15 minutes later the technician called to tell me that he had gotten the van stuck and was waiting on a tow truck. He told me it could be up to 2 more hours. Well, that didn't work for me because I had already wasted the morning and I couldn't waste the whole day. He told me that he could come the next day, but when I told him that I wanted to be first on the list, he said he couldn't do that. I told him to have the dispatcher call me. Three hours later, the dispatcher called me and told me they couldn't come until next Tuesday (6.25.19). When I reminded him that I had not yet filled out the survey or posted a review online, like magic, he said someone would be here between 8:30 - 9:30 this morning (6.21.19) The technician arrived about 30 minutes late...whatever at this point. I told him what I needed done. Once again, he was professional, courteous, respectful, and he did the job quickly and efficiently. It seems to me that Stanley Steemer's best assets are its technicians. They need to do some work on customer service skills with the office personnel. I would use the service again and be more vigilant in my post-cleaning inspection. I would only cautiously recommend to friends.

If i could give 0 stars, I would. Trust me Tyler, TX and surrounding cities!!!! DO NOT USE! DID NOT…read morePROFESSIONALLY CLEAN, and refuse a refund!!!!! Choose another company in Tyler for your carpet cleaning needs unless you want to pay for nothing! Posting this so it will help others save time and money. This is long BUT to start off..... I have had this service before at an old rental. Thought they did a great job... until i moved out of another one this last month. I scheduled them to come on the 31st, and had to turn my keys in on the 1st. Keep in mind my water and electric were both shut off and transferred on the 1st. I was called into work the morning i scheduled them to come. I called ahead, made payment arrangements over the phone, and gave permission for them to enter the house upon arrival. After i got off, i went over to do one last walk through and get a few small pieces of furniture left ON HARDWOOD. NOTHING was left on the carpets for them to move or work around. There was still an abundant amount of dog hair, dirt, debris, and random carpet junk from living in a house for 2 years that i could see with my naked eye. The carpets were not even DAMP. Like i said, I've had their service before so I know what the carpet should look like and feel like the day of a true cleaning. Just to confirm my observation, i vacuumed the stairs and top floor for the remains of a "professional cleaning" to fill my entire vacuum dump canister. They were closed for NY, but I called and requested a refund. The service was not done, it seems like AT ALL. I truly believe they didn't do a single thing. I submitted an incident report with the call center in hopes to hear from a manger and was told they would process a refund after reaching out. After the manager called on Friday, I was refused a refund and he stated "they don't do refunds and that he could reschedule the service." MY WATER AND ELECTRIC ARE SHUT OFF AND I TURNED IN MY KEY. They need water to clean!!!!!!!! I can no longer access the unit. I told him this, and he continued to give me run around and still scheduled for them to come take a look this past Saturday. I called back and told (the lady) what happened, that they are unable to get inside, there are no working utilities to do the job right, and to cancel the appointment. I wanted to save THEIR time from going out there to a locked house. SO long story short, I'm out of $130 for a service that was not "professionally" done. ALSO, my landlord will want the carpets clean for the next tenant and guess what they will pay for that with!!! My deposit. I cleaned and fixed things up so MUCH to get my deposit back, and Stanley has officially scammed me out of $300+ for what I paid plus what the landlord will take for the service AGAIN. I told stanley that i reported this to my landlord, and they told me they did not want to use this company again!! I don't blame them. I agreed. Stanley refuses to do anything about this, but "send someone else out" which I've explained is not possible. Do not waste your time or money on lazy employees, or this terrible customer service! They don't even want to back that they have employees that do not want work at 8am. & scam people out of their money. I paid for a service, that was obviously not done correctly and I get nothing in return. I wanted clean carpets, but i get neither clean carpets or a refund from a TERRIBLE job. If i had working utilities and a key for the changed locks, i would let them in. But i literally can not. It should've been done right the first time, and since it wasn't.. they should just do the right thing for this situation, but refuse. Just proof that they don't care about their customers!!! Save your time, energy, and money. Moving out is already stressful, and very expensive. I recommend to spend your money with a more professional and caring company. This one is very far from that!!!!