I have used US Bank for about 5 years. there online app is the only good thing about them. I've…read morebeen trying to get in contact with anyone to deal with the downtown ATM that crashed while I was using it. It's been a Month and I can't get answers from anyone. if you're looking to get a person to help you or talk to go anywhere but here. Next step is my Lawyer will be paying them a visit. I can never get anyone to answer the phone. Covid is thing of the past and they still want to use it as an excuse so they don't have to actually work. I would never recommend US Bank in Morehead Ky to anyone ever. A 1 star review is too much of a "good" review too.

I've used US bank for close to ten years, and specifically the one in Morehead, and I've stayed a…read moreloyal customer because of the great customer service. However, in the last year or two, this particular location has changed; the wait is longer if you use the drive through, the representatives are much less friendly and sometimes it seems to bother them when they have to provide answers or info. I can also never get an answer if I call, or if I do, I am told to leave a message and someone will get back to me. I'm contemplating taking my business elsewhere, and I'll probably stop using this location altogether.