A huge disappointment!
1. Explained exactly what I wanted, a pull apart cupcake cake. They told me exactly how many cupcakes it would take to me this design.
2. Paid in full up-front huge mistake!!!
3. They told me to pick up hours for that day
4. Luckily, I called that day to verify because due to slow business, they decided to close early without informing me, I literally had 30 mins to pack 3 children in the car and get there just in the nick of time.
5. When I saw the product was not what I ordered, the staff said there was nothing they could do about it. I ordered a pull apart cupcake cake and literally received 40 cupcakes, not what I ordered at all. In addition to them being different color, mgr explained that happens when they run out of icing and have to make a new batch.
6. Picked up on Saturday for a Sunday party
7. Bakery closed until Tuesday
8. Called store, was told by a mgr that yes indeed she took the order and there was a miscommunication between her and the decorator and they would refund the cost.
9. 15 mins later, I got a return call stating that they would only offer a partial refund of $20.00 when I paid $80.00 because the owner said she would take a loss.
10. DO NOT ENTRUST THIS BAKERY WITH YOUR CUSTOM ORDERS FOR A SPECIAL OCCASION!!!
11. Their 5 star review is a joke. the owner will remove any negative comments on their page. read more