I have lived here since May of 2016. It is such a steal. BART station is a safe and reasonable walk…read morefor my daily commute (less than 15 minutes). Rarely a wait for the laundry - even on weekends. Large bedrooms, ample storage space. In our 2 bedroom apt. the bedroom closets are 1 whole wall, plus a large hall closet, linen closet by the bathroom and tons of storage in the kitchen. There is only 1 parking spot per unit but a large off street lot in the back. Neighbors are polite and quiet. Manager is intent on keeping the community happy and engaged - hosting seasonal get togethers so we can meet each other.

Clean, secure, quiet, friendly, great management. What more can you say. We just moved here from…read moreThailand and we were very pleased to find such a wonderful place to live. Having previously managed 17 units in SFO myself, i know what it takes to run a good building. This place has it all. You can't go wrong renting here.

Consider the following with a grain of salt as I am a new tenant, but first impressions of this…read moreplace are very good. The residents are nice, and the general population in the local area are also quite friendly and willing to lend advice to someone new to the area. This particular apartment is rather central to a lot of local establishments, so it's quite convenient. The manager Luke is also nicer and more attentive than he has any right to be, and has been absolutely instrumental in getting me set up, even responding to calls for help in the wee hours of the night. In conversations with neighbors, they seem to hold the same sentiment as the above. I take it as a good sign.

The location is excellent, it's 2 minute walk to the BART Station, and 5 minutes walk to nearby…read moresupermarkets, shops, and restaurants. The property is gated which is a big plus, and the property manager Luke is the best, he went above and beyond to help my son with all questions or any help that he might have needed. The property is clean and well managed, we are very happy to have found this place.

This apartment reads as comfortable and stylish, with careful attention to detail that elevates…read moredaily living without feeling fussy. The on-site management team especially Mr. Horacio E. and Jose is responsive, proactive, and genuinely helpful. Handling requests promptly, coordinating inspections, and communicating clearly about building updates. This level of service reduces downtime and enhances day-to-day comfort. On-site staff , secure access, and shared facilities such as a gym and lounge add value and convenience. Security and Maintenance: Reliable entry systems, well-lit common areas, and straightforward maintenance procedures contribute to peace of mind. It is one of the best apartment here in Hayward. -The Crawfords

Jose is AMAZING! I needed a power drill to tighten up some screws and he allowed me to use his. He…read moreis always friendly and helpful. Thank you, Jose! DeLana M.

We have finally moved out of this hell hole!!!! I could not honestly wish my worse enemy to live…read morehere. Zurich is the worst manager I have ever dealt with. She basically acts as the middle man between the renters and the management company (which I have never encountered before in all my years of renting). So if you have a problem she agrees wholeheartedly with you and acts like she is completely on your side - and then tells you she can't do anything about it because management wants it that way. This was so infuriating because we couldn't actually talk to the people who could fix something, just someone who would agree about our problems but not actually act on them. Bravo to the management company for coming up with such a scheme to avoid ever fixing anything. - The pool was never open the ENTIRE time we lived there! They finally redid the fencing and we thought it would be opened, but then we talked to the manager who told us an inspector came around and discovered that the filtering system was too powerful and could hold a young child down so they had to close it.....ummmm what? A few days later we saw a sign on the fence saying the pool was closed by the department of health. Who knows what the real problem is. - They started doing construction on the roof and had to be stopped because an inspector came around and told them they couldn't just cover up the problem, they had to go down further to fix the base of the roof. So the construction was left in limbo until they started ripping out the roofing and sides of the building. This had been going on for a month and was still less than half started by the time we moved out. - We found out why our maintenance tickets were closed online without being fixed. Apparently our problem of a constantly-running toilet wasn't "important" enough compared to all of the other problems management was dealing with (toilets completely leaking, roofs leaking, etc) so they just decided to close it. Without even telling us. Really? What kind of complex does this? You can see they really care. - We suddenly received a bill in the mail for water and garbage. We never paid for water and garbage our entire time living there, why now? I called and emailed the manager Zurich repeatedly until we were finally able to schedule a time to meet (which, btw, is how it always goes with any kind of issue and if you work a 9-5 job don't expect to ever be able to meet with the manager because that's the only time the office is open). Apparently there was a section in our lease that said they could charge us water and garbage if they decided to. Now that ENTIRE section had been crossed out with a giant X and was never initialed by us in the space to initial for it when we signed the lease because the management at the time (which was a different one than the current one) said water and garbage is included and so they were crossing it out. So even though I never initialed that part of the lease and there was a giant X through that part of the clause, Zurich said they could start charging us for it if they decided to - which they had decided to do. AND THE CHERRY ON TOP - since it was in the lease they apparently didn't need to notify us that they were going to start charging for it. Which is why we suddenly got a bill in the mail from a water and garbage company. Wow, such considerate management! I was stunned at this meeting and could not believe what Zurich was saying. Again, she acted like she was completely on my side - how could they start charging us and without notifying us too! Excuse me? Isn't she manager of this complex? Wouldn't it be her job to notify us? She even had the audacity to tell us that she had talked to the management company about starting to charge the residents for water and garbage and that they laughed and told her if anyone doesn't like it then they can move out. Wow. Well I HIGHLY doubt making us pay for water and garbage when we didn't sign this section in the lease was legal, but instead of trying to fight it we decided to do just what they said - we didn't like it, so we left.

Park Tower Apts is the most well run, cleanest apartment complex in the Bay Area. The on site…read moremanager, Zurich, really cares about the cleanliness and safety of the complex. The new owners have upgraded the buildings and common area to make it an even more attractive place to call home. A+!!

Great quite community, very nice apartment, responsive and helpful management, all good.read more

It looks nice outside but after moving in no one will help you, I've only seen the office open on…read moreweekends sometimes. The landlady Laurie will ignore you and is extremely rude, you will never get any help if you have maintenance problems. The only good thing is pets are allowed. The rent price seems okay at first but literally every year they raise the rent by at least $200!! There's not even an area to load groceries or you will get towed from your own apartment, and now people park in other people's place so even your assigned parking isn't "reserved" and you have to park on the street and risk getting broken into.

I really enjoy living here Manager is super nice and…read moreaccommodating Property is very clean and quiet I feel safe also

Jazmine and the other staff at the location were extremely hospitable and knowledgeable. The…read morecomplex is quiet and beautifully manicured! What a gem!

I've been a resident here for the past 3 years and I have really enjoyed my experience! If you…read morechoose to live in one of the units that has 3 bedrooms/2.5 bath, they are very spacious and have an in-unit washer/dryer. They also have a dishwasher as well. The back patios are pretty spacious as well so you can have tables and chairs set up or even a potted garden. There is a pool and a gym in the apartment complex (currently closed during COVID, but its still nice that we even have those facilities on site). The neighborhood itself if pretty quite and we've had good luck with neighbors. Parking is pretty easy as each unit has assigned parking spots. And if you need additional parking, there's always lots of street parking! Also rent is pretty affordable here compared to the rest of the bay area which is a plus! Stacey (the community manager) is always wonderful and pleasant to talk to. She is also super helpful anytime I have questions or concerns. She is very knowledgeable and always happy to help, you just gotta ask :) Maintenance requests are also super easy to do at this apartment complex! Anytime I submit a maintenance request, Stacey is always on top of it and sends out the maintenance crew to our unit in a timely manner. There is also an emergency maintenance call line if you ever have any issues that occur after office hours. I think I've only ever had to use the after hours maintenance crew once during my entire time living here and they were so nice and helpful! Town House Plaza has been my home for so long and I'm so happy that I've had such a great experience with them. Thank you Stacey for being a great community manager! I truly appreciate everything you have done for our unit :)

We toured the place and wanted to apply for this place but they kept making the process extra hard…read more They weren't willing to work with us AT ALL! At the end we decided not to apply here because why would we move to a place that definitely doesn't wants us there and that's managed by someone who's not nice at all. Do better.

After nearly 3.5 years living here, we are moving to pursue career opportunities. For the most part…read moreit has been a delight. The apartment is large, the grounds are well taken care of, the management is friendly and takes care of problems quickly to the best of their ability. Our apartment has a fabulous view down the hill--you can see the bay on a clear day. (It will be available for lease soon!) Unfortunately it is an old apartment and not luxury by any stretch. The brown wall-to-wall carpeting and popcorn ceilings suck; the windows are flimsy; closet doors get stuck; the faucets are ancient. Water pressure can be low, though hot water comes quickly. At this price in this area, issues like these are fairly standard. On the plus side, walls are super thick, it's fairly well lit, and the floor plan feels bigger than most. When we were apartment hunting this was by far the best complex at this price, out of around 10 that we visited. There are basically no feral cats left. The cats you see belong to people in the apartment or nearby houses. If you have a pet cat you will likely need a monthly flea treatment--though it seems they are treating the grounds for them now. On a final note, they won't let you have a piano.

I live here for about 4.5 years and loved it. My apartment had a wonderful view, a great sunset…read moreview point. The staff is friendly and responsive. You can tell they really try to keep a safe and comfortable complex. The trees are beautiful and it is always quiet around the complex. A great location, right off 580 and close to 880, also right around the corner from Trader Joe's and Safeway. If you're looking for an affordable, quiet place, I would definitely recommend Kelly Green.

Seems like management leaves/pays for 5 star blank reviews. All other positive reviews are people…read morethat just toured and name the manager specifically which seems odd, so maybe they got a discounted rent rate for leaving a review. Management responded to this review with a "." Took me 3 weeks to get a response from management and they said they tried calling but my voicemail was full which it wasn't, and didn't tell me what day/time they called me at. The price I was told over the phone was different than the contract. Takes a lot of effort to get any response from staff, they have never responded to a voicemail or email. Front desk & maintenance staff try their best but management is horrible, no response, hard to get a hold of and don't support their team well. The owner is Greystar who has 1 star on better business bureau reviews out of 550+ reviews. Lobby area has constant beeping noise issues. Trash in hallways. Management locked the trash chutes so you either have to leave trash out in a 2 hour window but if out for too long get fined, or you can take your garbage into the elevator down tot the garage and into the dirty large dumpsters that are heavy to open. Dirty carpets even though management said they'd do a deep cleaning and asked everyone to take in things outside their doors, but that was just to get people to try to cleanup their trash cans/bags. Random people can sneak into lobby and common areas easily given doors are propped open often. Moved in August 2025. Parking door for garage has been on and off working consistently, ($100/month parking). Management says its a vendor issue, takes time plus the stairwell pedestrian entrance door to garage does not fully close or lock, allowing homeless inside easily. Seen multiple homeless inside doing drugs / broken glass etc. They have security guards sometimes but not 24/7. At one point the doors and gates were locked for 2 weeks and was hard to access cars as keys they gave us no longer worked, went to front desk and they couldn't even access their own garage. No answer from calling office and maintenance emergency number wasn't connected/just hung up. Gym has had broken equipment and multiple work orders and calls to get a response. High mandatory utility costs ($250+ monthly) given its not fully rented out and some costs are shared among renters. My trash + valet bill alone was $140/month and water for common area charge was almost as much as personal water usage. There has been major leaks and flooding issues but no comms from management when the entire wall and ceiling was gutted, large water bill that month. No working gym or coworking space for weeks but no refund in rent because of it. There have been multiple fire alarms, one was at 2:30 am and had to stand outside and wait for fire department but never heard if it was a fire or just an accident, again no comms from management. Package room is a mess and lost many packages than anywhere else I've lived, ask to see it on a tour. I've cleaned it up before given there was just yogurt spilled everywhere and labeled the shelves to try to help organize it. Ask for more free rent credit if you do move here.

Worst experience of renting in my life, worst management noting works, internet, doors locks,…read moresecurity cameras, everything is dirty, smells everywhere and robbers come in all the time....