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The Carpenter House Facilities

3.0 (2 reviews)

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5 years ago

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People searched for Hospice 120 times last month within 15 miles of this business.

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Rotech - My previous order from cpapdirect.com. I'll be ordering from here and paying outright again. No insurance involvement.

Rotech

1.0(6 reviews)
1.7 mi

I called to set up a day to have my family member's oxygen equipment picked up who passed away last…read moreweek. They set it up for today, the day before Thanksgiving. I received a text message at 8am to remind me that the equipment would be picked up today. I've been waiting ALL day for any contact, while I still have things to do to and shop for to get ready for Thanksgiving for the rest of my family. I called and was told that the 8am text message is an automated message and that the company will NOT give any type of windows for delivery or pickup. They don't care that this causes extra stress or burdens for potential clients. I was just told, " oh well, I'm sorry"

I have a deviated septum that causes me not to take in a lot of O2 while lying down and it was…read morebeginning to cause other health related issues, so my ENT prescribed an APAP/CPAP. So, there's a shortage of these machines nationwide, except if you order directly from the manufacturer, which I did but canceled it because I found a small business locally who had them, Taylor Home Health. During the insurance approval process, Taylor Home Health was being bought out by this company, Rotech. They are based out of Orlando, FL and apparently moving into other markets. Their staff; however, here in Louisiana (not surprising) is woefully incompetent and ended up getting my machine scheduled for a pick-up/taken away because of compliance issues due to their negligence. They had no masks that fitted me and told me that all masks were on backorder, so I was just given anything. Well if the mask doesn't fit, it's to no benefit for me. The first one was too small and the other didn't fit properly, so I just ended up using my husband's mask. This was a two week debacle. I get a phone call this morning informing me that I'm scheduled for a pick up because of non compliance. Let me caution you, do not use this company for anything CPAP related. I'm not sure if it's a Louisiana issue, like with other issues I've had here with low functioning people but we're talking about my quality of life and these people just dropped the ball. Now they're telling me that I have to go through the process all over again. Rest assured, it won't be with them.

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Rotech
Rotech - Steer clear away from this place.  The incompetence is staggering.

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Steer clear away from this place. The incompetence is staggering.

The Carpenter House Facilities - hospice - Updated May 2026

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