Awful management. Wanted to take a class a weekend I was visiting my family in Kansas City. I called the staff to make sure I properly signed up for the two week pass or for a Saturday class was the best move. They encouraged me to sign up online. One week pass is free but I needed to go sign up for a discounted Saturday class. However, after only taking one class. They have charged me for two months in a row for $44 totally $88. When I only stepped foot in the gym once. After calling management for guidance and help with the matter they told me I was ONE day late for cancellation and would not issue me a refund. TALK ABOUT SHITTY customer service. I run a skin care line and a T-shirt company both brick and mortar and e-commerce. I know how important good customer care is. I would NEVER ever treat my customers like this. We know how easy it is to issue refunds especially under unfortunate situations. They simply just "can't" or "not allowed." It's unfortunate bad businesses like this exists especially with so much competition in the fitness industry. DON'T waste you're time with this company, you'll only be disappointed. read more