This restaurant is located on the Vidanta property and accepts reservations. Appears to be really popular with families with children, I guess who doesn't like a good burger . I had the speciality burger which was a solid choice but nothing to dream about. Note that the fries or onions rings are additional $$. I liked the outside dining too. read more

The Burger Custom Made - Speciality burger - Burgers Near Me - Las Jarretaderas, NAY

They said there was a dress code then I saw people in sweats. I sat outside. The burger was so rare it was almost inedible. read more

The Burger Custom Made - Brisket Burger - Burgers Near Me - Las Jarretaderas, NAY

We are two couples here for dinner. It's our first night on our Vidanta vacation and we chose to eat here first. I've been here many times and I am in awe each and every time because of the ambiance. It's truly breathtaking and romantic and serene. The service is slow but remember it's because you are in Mexico. The soft music is playing in the background. The palms are swaying. The food is flavorful and fresh. There is always something for everyone. Everything is a La carte. Portions are hearty. Menu changes periodically. Just love it! We sat outside A huge friendly raccoon was scattering about. Unreal! He knows what's good. read more

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Most of the food was delicious and huge portions. The ribs were good but not as good as the other food. Grilled asparagus was yummy.

This is my 3rd time coming to the burger custom made and I always come for the clam chowder soup! The staff were quick to get us seated (earlier than our reservation time) and offered promp menu and drinks offerings after being seated. The ambience is peaceful and has a modern take on a burger joint in Mexico. Will definitely have to be back for the soup and sides! read more

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We went here at 8:30pm. It took 15 minutes to take our drink order of Cokes and water. Another 15 minutes to get them and another 10 to get a waiter to order. Our bill for 4 burgers, 2 Cokes, water, one fries, one onion ring was $150US. The onion rings consisted of 10 small rings for $14! The burgers were very good but not great read more

I had a to go order for a tuna burger and mac and cheese. The tuna burger was flavorful with a mango chutney but not amazing. The max and cheese was just ok. A bit grainy and not too flavorful. read more

The Burger Custom Made - Tuna burger - Burgers Near Me - Las Jarretaderas, NAY

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Way overpriced, tough tuna, watch sides - nothing included. Sad in that it has potential

Of all the restaurants at this resort, Burger Custom Made is the bottom of the barrel. Very expensive for a hamburger, especially one that is nowhere near as good as your typical fast-food place. I got food poisoning from my burger and had trouble sleeping at all that night because I kept feeling like I had to throw up. I'll never go back to this restaurant. read more

Service was great. Burgers were good. Mac n cheese was very runny. baked potato was meh. Not sure what kind of sauce it was sitting in. Wasn't bad just not great. read more

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FOOD POISONING ALERT!!!! Do not eat here unless you wish to be violently ill for days afterwards! My husband and I had dinner last week - we had two fancy burgers and that night we both became incredibly sick - not to be graphic but we repeatedly threw up those burgers. There were other less desirable repercussions. We were sick for several days and missed many planned activities. DO NOT EAT HERE! read more

So this was an ala carte restaurant at the vidanta resort in Puerto Vallarta. I had heard a lot of riff raff at the resort about this restaurant and wanted to try it out. For starters, this place was extraordinarily #slow and highly over priced. As I am detoxing/ de-stressing at a resort, I was really not in a rush to leave, however waiting for approximately 40 minutes for burgers to arrive, is somewhat strange. I guess they really make their burgers "custom made". We had ordered this 4 item combo appetizer which consisted of 2 servings of guacamole, and then a serving of salmon and fried shrimp. I thought that because of the price, these appetizers would have been on a bigger scale but they were petite and under whelming. As far as taste, guacamole was good and salmon is fine too but I expected more. The main items was our cheeseburger and then the peppercorn burger on a baguette. The burgers did not come with fries and it was separate to order those. There was no combos available. I opted to not order any FF. Burgers were ok. Cheeseburger was good but my peppercorn burger was so so as it was sloppy. While the service was slow (food preparation), the waiters were very friendly and often engaged in conversations with us. They were busy waiting a whole bunch of tables and were hard workers. I personally do not see myself going back to this restaurant and for that matter, not visiting Vidanta resorts either. read more

The Burger Custom Made - Appetizer 4 combo. 2x guaca, salmon, fried shrimp - Burgers Near Me - Las Jarretaderas, NAY

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Unfortunately I am having to leave a poor review. The food was enjoyed by everyone in our group. Between the 8 of us we ordered Burgers , mac n cheese, onion rings, French fries and the chopped chicken salad. Our evening ended waiting for the check for 20 minutes and having to ask multiple times for the check. It was like they forgot our table once they dropped our food. Such a bummer. read more

The Burger Custom Made - Burgers Near Me - Las Jarretaderas, NAY

Ordered my peppercorn hamburger medium well. When it came, I took off the top of the long bun and began eating the hamburger with a knife and fork. The end of the hamburger was done, but when I got about a quarter of the way through, the hamburger was raw in the middle. I called over the waitress, who took it to the kitchen. A while later, she brought the same burger back re-cooked. Still, the middle was rare, not medium well. This time, I summoned the manager, who again was apologetic and offered to bring me a new plate that he would cook himself. I politely refused and told him to bring me some thing that was already completely cooked in the kitchen. My partner had a pulled pork sandwich that was good and I settled for that. The scenery of the restaurant is beautiful. Someone at pool had warned me about the undercooked food. Even the waitress told me that they tended to undercooked their food when I asked at the beginning of the meal. Maybe they should invest a few dollars in food thermometer !! I gave it three stars for the ambience, the fact that our service was good, the fact that the manager handled the problem well and the fact that my partners sandwich was good. Very high prices. We are looking for another restaurant on the property that serves hamburgers... Or we may just wait till we get home to Texas and get a Whataburger! read more

There are so many better restaurants at Vidanta than this.. Hate to write a bad review but I wish someone would've said something before. If for the unfortunate chance that you do come across this place, order the Kobe burger. That's the only good thing from here. My girl friend ordered the sliders and only the Kobe was good. They did not understand the assignment. Even the desert was mediocre. Don't get me wrong, the servers are busting their tail but as far as overall I experience definitely a 2/5. We spent 90$ for 2 people just for our experience to be OK. Do yourself a favor and find something else. read more

It took over 40 minutes to get our drinks. Then a few minutes later for our burgers. At least one of the 4 burgers were not prepared as we had asked. The fries were barely warm. But we were so hungry because of all the waiting, we ate the food anyways. read more

For the last dinner in the resort, we chose this place and I am glad we did. We ordered the following: Kobe beef burger Soft shell crab without bread Octopus without bread Onion rings Tempura shrimp Jalapeno poppers Potato skins They were all delish. The KOBE was the best. Service was great and fast. Just didn't like the open area resto because the Racoon kept coming back and so does the cat. And the mosquitoes kept biting me. OFF doesn't keep them off! I will definitely come back here again next year. read more

I was on vacation and let me tell you that the only thing custom about this restaurant is the restaurant itself. Gorgeous place with so much ambiance and money well spent. The food was nowhere near nice. Service was good and staff were attentive. Since the restaurant is open on all sides I was bitten by flying insects and other bugs. My burger was very tiny on a big bun. Wasn't juicy, wasn't a good size for the money and it was cold along with my sweet potato fries ( which by the way were tastier than the burger). Wasn't worth the time getting there. I did call out to room service for a burger and fries while I was there- so so good. Best meal I had on the resort. read more

Lots of haters around complaining and accusing positive reviewers as being shills. Ate here multiple times over several years - always had good experiences. Love the Buffalo Chicken burger. Vidanta seems also to do fries really well. Yup, pricier than burgers off property. If that's a big issue, perhaps people should stay elsewhere - it's a big world and being grouchy is a heavy burden. Nobody has to eat at Vidanta NV restaurants - short walk to NV marina and lots of offerings. We love walking off property. read more

Fabulous burger & more restaurant. Vidanta knows how to do restaurants! Not terribly expensive. Great choices of burgers on menu. Sides were outstanding, fries, Mac & cheese, onion rings.... a little small but worth it! We were a large party with children it worked out well their was something for everyone on menu read more

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Good solid, tasty brisket burger. Frys not included (al carte) Great ambience. Good service. 32$US for 1 burger and sweet potato fries. Enough said. read more

I was between a 3 and a 4 for this rating. I wish I could have given it a 3.5. The atmosphere here is really pretty, an open-air place in the Grand Luxxe, which was convenient for us since it was raining that night and we didn't feel like walking far or taking the trams. The service was friendly, prompt and polite. We also didn't mind the two adorable small cats that hung around our table (a black one and a white one). It was quite a surprise when we noticed them, but we love cats and they were so sweet. They seemed hungry but didn't bother us. I don't know if I was supposed to, but I gave them some small bites. Despite all the options for different kinds of burgers, I had the basic cheeseburger and it was very good, I had no complaints at all. My husband had the "special" burger with mushrooms and swiss. He said it wasn't bad, but not a big deal. On the side we had sweet potato fries and fried pickles. Both were pretty good as well. Of the two I think I liked the fried pickles best. I'm not sure why it's called The Burger "Custom Made", but maybe because there are quite a few options, including more unusual items such as pork, lamb, and lobster burger. There is also a veggie burger and much more. The menu was pretty extensive. Although my husband didn't seem too wowed by his food, in all it was an enjoyable experience and I don't regret going. read more

One of my fave all time burger spots. Service takes awhile but they make it all fresh so sit back relax and enjoy a great meal. The pepper burger is my favorite with the melted Brie cheese read more

The Burger Custom Made - Burgers Near Me - Las Jarretaderas, NAY

Beautiful open dining for a burger place! My grilled chicken was tender, flavorful and not dry at all! Unique burgers for sure- my son loves his pulled pork burger. The wait staff are very kind and ready to serve! I highly recommend coming to Burger Custom Made if you are staying in Vidanta!! read more

Hit this spot twice and tried a variety of items. Nothing but perfect quality food and the burgers are fantastic! Pretty much everything you order is quality at affordable prices. read more

Seated very quickly but would recommend that you make a reservation to ensure a seat and no wait. Can get busy around 7:00p onwards so food can take a little longer. Great selection of burgers, salads and starters. Can't go wrong with any burger but would recommend the crispy crab burger. Also, the onion rings are fantastic and a great starter. Well priced for the location and there is a great bar selection for drinks. Good ambience but be sure to put on some mosquito spray! read more

We ate here the first night at the resort, and were happily fed. It's a long trek to the restaurant from our part of the resort, so we took the trams, no problem. Sat on the deck, nice ambiance. We really liked the meals, I got some trio of sliders, everything was great. Interior was cool, nicely appointed decor. We'd return if we ever were to stay at Vidanta again, which we would never, ever do. But if you're there, it's a good dinner option. read more

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For a five star rating(with only,5, reviews) it seems very obvious that the prior reviews were written by friends, family, or close relatives. A lovely decored restaurant which had us all in a festive mood The staff was terrific, pleasant and pleasing. They couldn't have been more accommodating. Stop reading if these are all you are looking for at a dining experience We were there immediately after they opened for dinner service. The Caesar salads were made with warm limp lettuce (romaine)and lacking in excitement and taste Everyone ordered the " special burger ", which was basically a cheeseburger. All had different accompaniments, with the overall product enjoyed by NONE. The sides: Parmesan Truffle Fries. just terrible, didn't even eat 1/3 of serving Baked potato cold, small and no flavor Creamed spinach -very milky and came out warm and turned cold rapidly Fried pickles- the winner of anything served. Didn't have a high bar to obtain this lofty height. They were the only item finished. The menu had many other main course items available, but when your name says custom burgers,you certainly expect TOP DRAWER. I don't want to belabor the point, but caveat beware read more

This burger restaurant is very good. My husband and I share the special burger and a combo appetizer. We have smoke salmon, crab ball, shrimp and cheese stick for the combo appetizer. It is delicious. We like it. Price is very reasonable. read more

The Burger Custom Made - Burgers Near Me - Las Jarretaderas, NAY

This place is fantastic! Located in the Punta Building at the Grande Luxxe, they have all kinds of options for everyone. They also have gluten, dairy free, vegan options, and take care of allergies well. It is really well decorated, and if you sit by the lake area you can gaze over at the sunset. They have all kinds of options that are reasonably priced. Burgers, salads, soups, and all kinds of different sides. They also have specials. They have dessert as well, and my favourite desserts are the milkshakes. They are so creamy and delicious. The service here is very good, and they always take care and pride in what they do. read more

I would have given it 4 stars just because it was very pricy. I guess that's resort pricing. That said the soft shell crab sandwich was very good. And the Mac and cheese surprised me. My daughter had a plain cheeseburger and it was average. read more

After seating at 7:50 pm, food still had not arrived at 9 pm. Six raccoons moved in, without fear of people, and repeatedly got on tables after guests had left to eat leftovers. We're under and around tables continually. Finally left, as we did not want to fight for our food with raccoons. read more

Do not waste your time coming to this restaurant. It is TERRIBLE in every aspect!!!!!!! Service is slow. You will be there for 2 hours just waiting for someone to take your order until the time you get your subpar "burger." Do yourself a favor and go somewhere else. Mac and cheese was the WORST I ever had in my life. Running cheese watered down and half cooked macaroni. The burgers were eh! Overpriced! read more

Pretty good. Definately resort-priced burgers (starting around 250 pesos), but very good. The service was the best we've had at this resort. Everything is a la carte, so expect to pay extra fries, etc. Good wine list and super cool setting (probably the coolest at the resort). read more

Roberto was friendly , funny and knowledgeable!! The Argentina wine 2010 Vika amazing great value !! They have a decanter too!! read more

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We had high hopes but sadly we're unimpressed. Burgers lacked flavor one would expect. Dry and just boring. We ordered a side of Mac n cheese and even more disappointed as a box of Kraft would have tasted better. Overall not good experience for us. read more

Extraordinarily SLOW and overpriced.. staff was friendly... but we thought they went to go kill the cow... it was that kind of slow... took forever to bring in our order... food was good but what killed it for us was how long it took for our food to arrive... the taste was worth a wait; but not that much ... friendly staff but they made my husband go change because he had a sleeveless shirt... mind you; it's a burger joint.. not a fancy restaurant ... overhyped read more

Very good food, good service, great view; however be prepared because it is overpriced

First off we had to wait an hour for appetizers. They weren't bad but still, an HOUR for one of the three groups eating (waiting to eat in other words). Then we had to wait about an hour and a half for under cooked burgers(for those who ordered). For a place that specializes on burgers this was just terrible. Fast forward 45 minutes when we get dessert. The shake was just liquid with a few chunks of who knows what. The the mini cupcakes would have tasted better in an easy-bake oven. The other desserts were good but then we waited another 10-15 minutes for the check with only one other group eating. Do NOT eat here just try the other burgers place on this resort. read more

Our burgers were fantastic! Highly recommend this place. Service was fantastic. E Pura water is just as good as Evian, so order that to drink. Sweet potato fries were delicious. Piano jazz doesn't really match the ambience but didn't bother us too much. I'd rather hear some good old fashioned beach music or reggae. read more