They don't care about customer satisfaction or service. When I had a complaint about the service I received they brushed me off and couldn't get me out of the store fast enough. The customer is not always right!! They damaged my door on delivery, scratched my floor and they didn't take the old fridge, even though I asked the sales person at least 3 times. read more

The Brick - Electronics Near Me - Brantford, Ontario

A big shout out to Alicia in Brantford. She was so helpful, friendly and very knowledgable. Within fifteen mins of meeting her she found us exactly what we where looking for and went above and beyond to assure we got the best price. Because of her great service we will be sure to shop at the Brick in Brantford. Thanks Alicia! read more

Would have been a 0 Star. I have been a faithful customer there for the last 3 years but over the last year, the service has dwindled terribly. I have not only purchased things myself I have been sending referrals as part of a Re/Max partnership. That ends today. The store manager Jeff lacks any sort of empathy and has no personality especially for someone in sales. I bought a warranty on this couch and after the brick confirming its defective, they told me they couldn't fix it or replace it but offered 60% refund as a store credit. I used that to replace the defective pieces and they increased the price from $695 to $1119 for just one piece (total couch was over 3k. They delivered it to the wrong house. When speaking to Jeff the store manager, I explained that I needed this today, and he just said that's "not going to happen" When I asked why he was being so rude he got defensive and said "would you rather I to lie to you" All business is repeat and referral. This business has lost both of mine. I have reached out to head office, via emails as there is no phone # read more

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I had a horrible experience in this store. I, and a couple of friends went to look at furniture for our future home. I was personally wanting to look and potentially buy a massage chair and bed frame. From the second we walked into the store, one of the sales associates had came up to us and was asking if we needed any help, when we declined and explained that we were just looking around for options, she had given us a rude look and walked away. I was sitting in a massage chair to test it out and the same sales associate walked up and told myself and my friends that it's "not a toy and for people who are actually interested in buying the chair." I had found this quite rude as I was interested in the chair but got out of the chair anyways and proceeded to walk around. The sales associate then continued to follow us around at a very close proximity as if we were going to steal something! She then went to a coworker to complained that we were just dumb teenagers. We are young but we were interested in buying furniture. After about 10 minutes of continuous following, we decided to leave the store when we saw the rest of the coworkers sitting together, throwing objects and laughing at one another, ignoring any and all other customers. This is extremely unprofessional behaviour and unacceptable. We will not be returning after this experience. read more

Bought a sofa at The Brick last weekend. The Brick scores well for selection and the friendliness of their store staff, but, and this is a BIG but, you won't want their delivery people in your house - at least I won't ever have them back again. The sofa was to be delivered to our rec room in the basement via a staircase leading from the garage. After much grumbling (the older man kept repeating "Chaos! Chaos!") and huffing and puffing, they got the sofa into the house. Now sofas are awkward and I understand that, but there wasn't going to be a more straight forward access through the house to get to that room. They knocked a case of pop off a shelf beside the stairway and made no effort to pick it up after the sofa was moved in or apologize for knocking it off the shelf, but, hey, I didn't get too bent out of shape about that. They flipped the sofa over and with a cordless drill attempted to screw the feet onto the sofa. They didn't have the correct drill bit and it kept skipping - all the while stripping the screws as well. The younger guy asked me if my husband had a drill bit they could use. I told him no. So the older guy sent the other guy out to the truck to look for a drill bit, then asked me to find him a screwdriver. I told him that we'd paid $70 for the delivery and I didn't feel that we should have to provide the tools for him to do his job. He made some comment about tools wearing out, etc. and made no apologies for his request. He acted like he was doing me a favour to put the legs on the sofa. I got him a screwdriver, but then moments later I could hear the other guy rummaging through my husband's tools in the garage. I went up to see what he was doing and he told me he was looking for something to help them tighten the screws for the legs. I told him that I would appreciate it if he didn't take that liberty. Although it's doubtful, I will always wonder if he pocketed anything. So with the skipping drill and the screwdriver I'd found for them to use, they continued to attempt to put the legs on my sofa. Then my phone rang and while I was distracted for about 2 minutes, they uprighted the sofa, tore off the rest of the packaging and asked for my signature. After they'd left I discovered that the legs were loose and the screw heads on the legs were stripped. The Brick's customer service at the store was very apologetic and asked me to email their head office with exactly what I'd told them. They also arranged for another man to come out to replace the screws and properly install the feet which was done very promptly. I have heard that the delivery personnel are sub-contractors and that there have been numerous complaints about them, but nothing's ever done except to send someone out to clean up their mess. I heard too that they work for several of The Brick stores in this area, not just the Brantford store. I haven't heard anything from the head office yet. I emailed them two days ago. I hate to say this because the store personnel were excellent, but, if you can't transport your purchase yourself, go somewhere else. read more

If I could 0 stars I would. Worst customer service I have ever experienced in my life. They would not give us our product at our scheduled pick up and we had the receipt. Apparently, their systems were down, but I was still given multiple run around reasons as to why we couldn't have our product that was fully paid. They made no attempt to smooth the issue over or to contact us letting us know we couldn't pick up. After refusing delivery, we went back to find they were just as useless. They make you stand outside in the -30 weather, and its one small kid "loading" the furniture. Their back driveway to their loading dock does not have any snow removal, and as much as they say they load the product for you, this is a lie. They left it to my stepdad and fiance. After my stepdad left with the first load, they dropped the third part of the couch down from the loading dock onto my fiance. I then had to help him and being pregnant this is unacceptable. Luckily, another customer stepped in to help. To top it off we got home and the couch was broken. I have called the head office and left a message and was told 24-48 hours to hear back. Its been almost 4 days and I have heard nothing. AVOID AT ALL COSTS!!! read more

We bought a couch, TV stand and a bedroom suite when we went in there last. The staff was great and had no problems at all.