I phoned the store and spoke to a very tired voice that sounded very uninterested or uninformed…read morewhen she told me they had nothing by the authors of the six books I wanted. Her good bye sounded more like a good bye and good riddance.

This small second hand book store seems to defy the laws of physics. The sheer volume of stock…read moreshould not be possible in such a small store front. At times it can be very difficult to navigate the isles but for me it's worth it. A wide range of genre and a proprietor who really knows his stock makes it my first choice for secondhand books.

I went to this store looking for two books, I found one, the owner searched his computer and took…read moremy name and number so he could notify me when the other book came in. In these days when you can go to a store and not be able to find staff let alone get help with what you are looking for, or be expected to ring yourself through if you do find what your the product you wanted it is very refreshing to find someone as helpful as this store owner!

Janus Books carries unique and interesting titles for readers who want to find high quality…read morelesser-known semi-mainstream books. You will see a few, but you definitely won't find this shop piled sky-high with Danielle Steel and John Grisham titles. However, if you're lucky, you can find a nicely kept Kerouac, Gertrude Stein, and all the Austen and Bronte titles you can wish for at reasonable prices. Tip: Janus IS NOT the store owner's name. (They should add that as a subheading underneath the shop sign) :P

Ordered a simple salad and soup but they are both fantastic, a little pricey but the portion is…read moregood; seems quite busy so reservation is probably a good ideaz

The value is in the movies they show and the intimate setting. Very nice people and good service…read more They are spending a lot of money renovating everything and the outcome will be impressive.

Nice atmosphere, and a fun way to browse through for an afternoon. Staff seemed very helpful and…read moreknowledgeable. The entire store smells like a nice, old book. There's a $1 book pile on the front porch, but apart from that, the prices are either comparable or slightly more expensive than other used book stores I've seen (about $8-20).

Great bookstore in a little house. They have a surprisingly large collection of books. They also…read morebuy your old books for a few bucks. Their website has a convenient link that allows you to perform searches and check if they have a particular book in their collection.

The staff are amazing and knowing abut the products, everything is a wide selection they even let…read moreyou order things or keep things asie for you! the owner is just as lovely and i recommend this store any day! plus its bigger than it used to be, they have even started putting in anime figures!! come on down for a lovely community and wide variety of items for kids to adults!

Love this store! They have a great selection and the staff is always super friendly!…read moreI highly recommend this store to lovers of comic books, board games, manga, or other various geeky things!

Very cool neighborhood bookstore that is bigger on the inside than the out. Seriously, if you walk…read morein and just head straight back, you'll be surprised at just how far it goes! Lots of books, all different genres, clearly labeled, mostly used, some new. Staff here is friendly and eager to help if you need assistance finding a book or recommendation. The prices seemed fair to me, as well. I love this kind of store. We don't have one like it anymore where I'm from, so it was especially nice to stop by and check it out while I was in Kitchener.

I stopped at A Second Look Bookstore with no intention of going in, but they had placed a table…read morewith books outside the store and I decided to take a look. Two books caught my attention and I went into the store to pay for them. After I payed for them, I decided to look around the store. it has a lovely vibe to it and today there were many people browsing and children sitting on the floor reading. I returned to the clerk and asked if they had a selection of books in other languages and she took me to where they were. I ended up buying 12 children's books in the German language. They almost looked new and the price was very reasonable. Since I had walked downtown and couldn't carry all of these books I asked if they could hold them while I got my car. When I returned there were some new titles on the table outside the store and another title caught my eye. I went into the store to collect my books and pay for the one I had just selected. the owner, Charles, asked how he could help and I told him I wanted to purchase the book. Hr looked at me with my stash of books, took one look at the book in my hand and said I could just take it. I insisted on paying for it, but he would have none of it. Will I go back, and recommend this bookstore to others? Of course! The staff are very friendly, knowledgeable and helpful and the atmosphere in the store is very cozy and welcoming. Parking can be a problem in downtown Kitchener on a busy day. But if you are willing to walk a few blocks, you can always find free parking on some side streets or in Victoria Park. And if you ask the staff, they even have some tips on where to park, if you buy too many books to carry a distance back to your car. Stopping by the store will be worth your while.

This isn't about THIS store. I'm sure everyone there is friendly and helpful…read more This is about ordering online. I went on the Black Friday sale and selected a board game to be delivered to a store. As it was a gift, I didn't want the recipient to accidentally open it when it arrived at my house. After hearing nothing on the supposed day of delivery, I called the store. They said it was in transit and would arrive in a couple days. I can only guess this was wishful thinking. 8 days later, I called online customer service. I waited on hold for 40 minutes. This is where the total gong-show begins: It was never even shipped. Supposedly, it's "in stock" online, but they just can't ship it. "Why?" you may ask. Well I suppose that's just one of the many mysteries of life. The cynic in me thinks they boosted their Black Friday sale with things they don't actually have. Which is illegal, by the way. It's against the Consumer Protection Act to have false sales. I tried navigating their website's "Chat With Us" feature to get some help. It's automated and entirely broken. It asks for your order number and your postal code and then just...quits. At least I know Indigo's AI will never contribute to the Skynet future from the Terminator movies. This thing is dumber than rope. It does literally nothing but waste your time. Which I'm realizing is probably the point. As to my experience on the phone with a real human after all that holding time: The CSR online assured me the issue would escalated. She said I would get an email in 2 hours confirming this was being dealt with. 48 hours after that, I still hadn't been contacted. I called back. I waited on hold for an hour and then they closed and I was disconnected. So, I woke up early and called them as soon as they opened on their time. 6 am my time. 20 min of hold. Then I was told that the issue was escalated, but that escalating it means I'll be contacted in 7 to 10 business days!!! Will they ship the thing they supposedly have? God only knows. Will it go out of stock while I wait? Probably. They are still selling it on their online store despite being unable to actually send it to one of their stores. This isn't a new product that is hard to get. It's been around for years. Will I get it before Christmas? Lol. Unlikely. I think what IS likely is that they'll try and refund me and they won't honour their sale. Just a giant waste of my time and energy. It's back up to $70 and I supposedly got 30% off. I can't stress enough that this isn't the fault of the people at this store. This is on Indigo's terrible online portal, pathetic customer service, and seemingly fraudulent business practices.

This Chapters is at the Stone Road Mall. It is different because it has both a street entrance and…read morea mall entrance. This location has a large Kobo display, and an excellent selection of magazines on current events & politics. I suspect this is due to the fact that it is close to Moo U (University of Guelph).

One of the better used bookstores in Halton. Excellent selection of Fantasy/sci-fi with superb…read moreprices. The owner's very knowledgeable and approachable. There's something for everyone, just be prepared to dig through its massive collection for the treasure you seek.

I absolutely love this bookshop. (and I'm not in San Francisco, I'm a local.) Terry knows his…read morestock, and amazingly, gets a great many review copies from the USA and England thanks to his career in publishing. It's a wonderful place to hang out and find books you were looking for, or ones that you didn't know that you wanted. He also takes books in store credit, and when you have done with your old ones, trade 'em for less old ones.

I was house-hunting for a while, got cramped and wanted to stop somewhere. Came across this place…read moreand immediately knew it was going to be awesome. Old and rare bookstores I often find have great selection, and it did! The books were in great condition and for only around $5 each. The staff there were amazing to chat to. From manga to children's books, horror, romance, history and old, leather-bound books. I loved it here. Can't wait to come back :)

The quintessential used book store! From the front door, to the stacks of books, and the old vault,…read morethis place just oozes with the used bookstore vibe. Friendly helpful staff, and great prices. Always some interesting find.