we bought two ebikes this September and couldn't be happier. my bike wasn't in stock but I ordered…read moreit online and had it shipped to his shop. he put it together and we picked it up about 3 - 4 days from initial order. we love our Aventon bikes! Fran, Middletown RI

I STRONGLY recommend thinking twice before giving Gregg Woodworth at Canal Cruisers Bicycles in…read moreBuzzards Bay your money. We made that mistake. On March 15, we paid Gregg more than $5,000 IN FULL for two e-bikes and accessories. We watched him place the order and were told we'd have our bikes in approximately two weeks. Two weeks came and went. Then began nearly two months of chasing Gregg for answers. Gregg didn't keep us informed--we had to keep contacting HIM. We heard about delays, a new warehouse, Gregg being in Los Angeles, one bike supposedly being ready while the other was still in a box, missing accessories and one changing timeline after another. Frankly, after a while, we stopped knowing what to believe. What bothered us almost as much as not receiving the bikes was the way we were treated as customers who had already handed this business more than $5,000. There seemed to be no sense of urgency, no meaningful effort to keep us informed and very little accountability when another promised date came and went. Finally, on May 5, Gregg told me IN WRITING that rather than guarantee something he couldn't deliver, he would be happy to refund our purchase. Great. At least the nightmare was over. Except it wasn't. GREGG NEVER ISSUED THE REFUND. For me, that tells you everything you need to know about our experience with this business. Gregg had our $5,000+. We had NO BIKES. He had agreed IN WRITING to give us our money back. Yet he STILL didn't return it. At that point, we weren't waiting for bicycles anymore. We were fighting to get our own money back. We had to file a credit card dispute and provide months of texts, call history, our receipt and a detailed chronology documenting what had happened. Meanwhile, our riding season was disappearing. We finally bought two e-bikes from another dealer WHILE THE $5,000+ CANAL CRUISERS CHARGE WAS STILL IN DISPUTE because we weren't willing to let this experience cost us the entire riding season too. And what happened with the other dealer? They asked for a $100 deposit. Our bikes arrived TWO WEEKS later. We paid the balance when they arrived and took our bikes home. Imagine that. No chasing. No months of excuses. No paying $5,000+ in advance. No fighting to get our money back. Just a dealer doing what they said they would do. It ultimately took nearly FIVE MONTHS from the day we handed Gregg our money until we finally got it back--and it wasn't Gregg who returned it. Our CREDIT CARD COMPANY ruled in our favor and returned our money after we successfully disputed the charge. Buying two e-bikes was supposed to be FUN. We thought we'd order them in March, have them two weeks later and enjoy riding them. Instead, dealing with Gregg Woodworth and Canal Cruisers turned a fun purchase into months of frustration, aggravation and stress. More than $5,000 paid in full. No bikes. Refund promised in writing. No refund. Months spent fighting to recover our money. THE WORST PURCHASING EXPERIENCE WE HAVE EVER HAD. I would never give Gregg Woodworth or Canal Cruisers Bicycles my business again.

I had a problem with my gears and went over to the shop today July 3rd. They were open and took me…read moreright away! So nice and helpful!!!!! Can't recommend them enough.

We were visiting a couple of old timers near The Cape when it was decided we'd bike the canal…read more Being a couple of out of towners we needed to rent bikes and they suggested we try Buzzards Bay Bikes. The entire process couldn't have been easier. I forget the nice soft spoken woman's name that helped us but I can tell you the shop dog's name is Tree. Just took a few minutes to sign the agreement and we were on our way. She pointed us in the right direction to cross the street and in about a minute we were at the bridge pedaling towards the ocean. Fantastic ride and returning the equipment was just as quick. Highly recommend to visitors looking for a little exercise and fresh air!

Jim is a great guy, fair prices and does an excellent job fixing and tuning my bikes!read more

My two bikes both sustained damage when the car-back carrier they were on came off the car while I…read morewas driving. :-O Having read positive reviews here, I brought them to Cycleville. The man (the proprietor I believe) looked them over right away and advised on what needed fixing. Within a few days I had the bikes back as good as new, at what I consider a reasonable price. My bikes were not a brand that he normally carries. Following the trauma of my 'accident', it was great to have such a smooth and reassuring repair experience. I would definitely go back there.

Great service and fast repair. Practically diagnosed the problem before pick up over the phone…read more This is a pick and drop off repair service so there is no chance to browse or get other bike gear, but it was very convenient.

From the owner: Mobile Bike, Board, Ski tune & repair, at your convenience, serving Wareham, Marion, Rochester,…read moreMattapoissett, Carver and Plymouth

Horrible customer service. Posted business hours are not accurate. Seems like they don't want the…read morebusiness.

Brought my diamondback hybrid bike for a tuneup including a squeaky front shock and brake, and a…read morenoticeable click when peddling. My front brakes don't squeak anymore although my shocks still squeak, clicking with almost each pedal and my gears still occasionally grind when upshifting. A disappointing experience.

Bought 2 bikes from here. Can't explain how great they are. They have a new guy on staff named…read moreMark. He came through on a service that was super timely. Very knowledgeable. Consider renting or buying here in Yarmouth. Located with direct access to the The Cape Cod Rail Trail

The staff was great Great instructions on how to use it. It was a blast! I can't wait to go…read moreagain. I will buy one if I win the lottery!! easy in easy out location right on the trail.

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

Unmaintained bikes and slow service…read more It took 45 min to pick up 2 bikes and a trailer. The person helping us forgot to give us the second bike. Then, their bikes are unmaintained. The first bike had a broken gear shifter. The second bike they served us had a broken seat, to which they replaced the seat with a seat that had the cover cracked. Finally the trailer had a flat tire which we didn't discover until after we bikes a few miles. The guy also "cleaned" the trailer with a leaf blower. Kind of genius but not really the clean we were looking for. Also note the sign says "Martha's Vineyard bikes" so you may miss it if looking for Pedago

There were very few workers. They gave us a broken bike that stopped working when we were a city…read moreover from the shop. The workers were rude and would not give us any assistance with the broken bike; they give no maps or directions so we got lost on some back road for cars. Would not recommend for anyone. And they only gave us half our refund. 0/5 stars for sure; take your business elsewhere.