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The Big Carrot

4.0 (2 reviews)
Open • 8:30 am - 7:00 pm

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3 months ago

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Pilot Coffee Roasters

Pilot Coffee Roasters

3.9(18 reviews)
1.9 km•Leslieville
•$

Love this coffee shop even though it's in a random location. They sometimes don't have the newer…read moreflavours at this location as this isn't a standalone cafe, but it's a great place to stop by if you're in the area

DO NOT PURCHASE ANYTHING OVER $100 HERE unless you're prepared for a needlessly difficult return…read moreprocess. I purchased a Fellow Stagg EKG Pro kettle and a Timemore C5 Pro grinder from Pilot Coffee's Wagstaff location on August 31, 2026, for a total of $438.44. Both items remained unused and in their original condition and packaging. Within two weeks of purchase, I called Pilot Coffee headquarters as well as multiple locations specifically to ask how I could return them. I was told that I could only bring the items back in person to the Wagstaff headquarters. So on September 13, I drove to Wagstaff with both items and my original receipt, following exactly the instructions I had been given. Only after I arrived was I told that because my purchase was over $100, they could only process the return on a weekday AND when a manager was present. Neither requirement was mentioned when I called ahead specifically to ask about the return procedure. I was then given another option: email their customer service first, wait for return instructions, and then wait for them to initiate the refund. Again, none of this was mentioned when I called ahead. Their published return policy states that merchandise and brewing gear may be returned within 30 days if unused and in the original packaging. It instructs customers to contact them to start a return, but I could not find any mention there of a $100 threshold requiring a weekday visit with a manager present. To be clear, my issue isn't simply that Pilot Coffee has a particular return procedure. My issue is that I specifically called ahead to confirm that procedure, followed the instructions I was given, drove to the only location I was told could process the return, and was then presented with additional restrictions that had never been disclosed to me. The staff at Wagstaff also declined to provide me with any written confirmation that I had come in that day to attempt the return. I therefore submitted a formal return request by email while I was still at the location, documenting the condition of both items and my attempted return. Pilot Coffee, is making a return this unnecessarily difficult really worth the customer you lose in the process? If the goal is to discourage customers from returning higher-value purchases by making the process as inconvenient as possible, then the experience certainly gives that impression.

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Pilot Coffee Roasters
Pilot Coffee Roasters - The Tasting Bar at roastery headquarters

The Tasting Bar at roastery headquarters

Pilot Coffee Roasters - Outside 50 Wagstaff

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Outside 50 Wagstaff

Broadview Espresso

Broadview Espresso

4.2(88 reviews)
0.4 km•The Danforth
•$

This neighbourhood cafe has so much potential. Great space and location. However, my visit here was…read morepretty disappointing. I had a London Fog, they use Sloane tea ("heavenly cream" flavour, a classic) but they fill the cup half way with hot water and then just add a bit of steamed milk and vanilla syrup. I thought that was so weird, as it should be just the tea bag, steamed milk, and vanilla syrup. It tasted watered down. I also had a croissant and it was so bad, it was almost inedible. Judging by the way they were stacked up like sardines in the display case, I think they are bought from somewhere else and certainly not made in house. It was too dry and lacking the inner chewiness, yet also not flaky or crips on the outside. Instead it was kinda stale. It looked like those ones that come in big boxes at grocery store. Very disappointing. The only good thing is that their street side patio is really nice in the summer. There are ample muskoka chairs with side tables and a bowl of clean water for the dogs. On a weekend morning, there are lots of regulars here and people are very friendly. However, for quality espresso drinks and fresh baked goods, Supernova Coffee up the street is significantly better (and also has a cute patio area).

I had a very good iced honey latte from here, and the customer service is great. It's a good hang…read morehere also, I recommend it when you are in Danforth area

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Broadview Espresso - Macchiato $2.50 and Brownie $3.50

Macchiato $2.50 and Brownie $3.50

Broadview Espresso
Broadview Espresso - The menu shows the prices

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The menu shows the prices

The Big Carrot - juicebars - Updated October 2026

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