BashBooth is at worst a complete scam and at best an extremely disorganized company.
I paid the full amount for the photo booth for my wedding in advance. A few hours before the reception, I got an email from the owner saying the person who was supposed to operate my photo booth was in a car accident and they did not have a backup plan (but assured a full refund). Ok, things happen, and I'm glad the accident didn't sound too serious. Luckily my amazing photographer (Sarah Young at Sodabee Photography) reached out to her photographer friends and we were able to get a booth at the reception later in the evening (Utah Party Pix -- they were great!).
I have been working to get my refund for three weeks now and still have yet to speak to anybody on the phone. The person communicating with my via email stopped, so I reached out on Facebook. That person informed me the PayPal account they were using when I paid had since been closed, so it would be easier with me to work directly with PayPal to get a refund.
I filed a dispute on PayPal, and whomever I have been communicating with on Facebook told me the money had been taken out of their account, but I still haven't seen anything go into mine. I have escalated the disputed on PayPal and reached out (again) to BashBooth via Facebook for an update on their end, but have received nothing.
Save yourself the headache and pick another booth! read more