As a regular, I'll address some of the most common 1 Star complaints-
Say what you want about customer service, they aren't there to kiss your a$$, or google stuff for you! They don't work at the freaking ritz. They are there to sell fish and equipment. They do this very well, while balancing all the morons that insist on not doing any research and being stupid. If you are complaining that they "sell you sick fish", and it "killed all your other fish", why aren't you properly quarantining your fish? If you work in hospitality why don't you know the difference between service from an employee at an aquarium store who doesn't receive commission, and some waiter at a restaurant that you are tipping? I go to the store a lot, and I mean a lot, I have 300 gals of aquaria. Most of the time, you need to get there on the day of or just after they receive the shipment if you want pick of livestock, because they sell out that quickly...all the regulars know which days these are (so if you don't want to wait, and you're there to buy a light, I suggest you go on a different day). So, it's not them selling you sick fish, it comes straight from the producer and is usually a result of the stress of double or triple transportation- and it's people's impatience and ignorance that cause problems!!!
Their livestock prices are UNBEATABLE, and they are one of the few sources left with quality livestock. They can order just about anything through their extensive network. All of the tanks they have set up that are long-standing and don't have rotating livestock for sale are in perfect condition with very healthy fish, and you can see this week after week. Plus if you took the time and energy to actually get to know the staff, you might see that they're not being impatient, they're just understaffed and doing the best they can to accommodate everyone. Do you think they just stand around all day straightening shelves and netting people fish? No... Actually they have to do all the maintenance, sort all the orders, carry huge buckets of water, and cart them around so customers can buy RO/ DI water by the gallon for a darn good price. Think about that for a second: all the salt water and all of the freshwater tanks sitting around peoples homes and barrier reef is selling that water to them by the gallon. That's a lot of freaking water. That's heavy, that takes time. And it's a really awesome service that they provide. Along with free water testing. So don't abuse it and ask them to do it when they are busy. Better yet- buy a water testing kit!! I know because I had to rely on them to test my water for a while until I could afford a master kit, and I'm really grateful. But I don't go in when it's busy and ask them to do it. It's rude.
Also- people are on their phones because they are expected to research the species of fish and a couple other things. Don't be rude, and assuming. They are doing their jobs. They employ a lot of young marine biology students from the local college, etc.
If you aren't a d*ck and have a legitimate problem, and aren't trying to get free crap, swindle, or sell them a line of BS, they will bend over the moon for a good customer. All the regulars (you know who you are) love our barrier family, all the rest can shove off, and drive on elsewhere.
Edit: I saw a review about a clown fish that had Popeye... It astounds me that people who consider themselves "fish people" still don't understand these things. Barrier actually tries to help out when people surrender their fish. they have an extensive hospital/quarantine area in the back of the store that most people don't get to see, and take in what they have room for. Sometimes people surrender after they have trouble like Popeye, or are in some "imperfect state". Once the fish is cured it does not ever return back to "normal". Even though the fish is ready for a new home. I have a beta fish like that. I have gotten a lot of my fish from barrier that were surrenders from other peoples tanks for whatever reason, and cured or helped by barrier staff.
I also have an Oscar fish that was a surrender and has a messed up lip and a round head, but he's fine. they are the most unique and interesting of my stock. There's a difference between "disfigured" and. "Actively diseased" so you can calm down and put your cameras away. Barrier reef tries to help a lot of fish after other people mess them up. And they don't make a profit off these type of fish after time invested and meds. One of the most beautiful things you can do in the hobby is to give a surrendered fish a second chance and barrier keeps up this tradition with compassion. If you surrender your beloved yet imperfect fish anywhere else, they'll cull it right after you leave, or flush it alive down the toilet. Not barrier- they care. read more