I'm never doing business with the Avalon Theatre again. On August 4th, I bought two tickets for the Lance Burton magic show, for August 11th. They took my cell number in case of any cancellations or other issues.
We showed up early for the show, hung around for about 45 minutes, the theatre was dark and we later found out the show was cancelled. My wife looked on Lance Burton's Facebook page, in which he stated in effect " he wasn't sure why he show was cancelled in Grand Junction, but he was here twice before and was disappointed the show was postponed. And if you bought tickets, you can get a refund at the point of purchase." He would be appearing the next night in Santa Fe New Mexico.
I responded to the Avalon on Monday August 14th, but the box office was closed. I went back on August 17th and spoke with the woman who was working the box office, explained my situation and concerns, she said she would have to speak with her boss. She later returned and advised me that it was not cancelled, but postponed and I could not ask for a refund until it is rescheduled, then I could come back for a refund. I told her that is unacceptable, get your boss.
Another woman, who later identified herself as Heather Velasco, Box Office Manager, she said a similar story, that I would have to come back after the show is rescheduled. I advised her of what Lance Burton said on his Facebook page, and she said "he was supposed to change that." I replied that's not my problem. I want a refund and I want it today! Heather already had my information along with my phone number and said she would get me a refund that day or the next day. I tried contacting her on Friday August 18th, with the phone number she supplied on her business card, which went to voicemail. And as of this review I haven't heard from anyone at the Avalon. So I'm disputing the charge with my credit card company. So I won't be doing business with the Avalon Theater again, why would I want the aggravation of dealing with people who can't or won't do the jobs they were hired to do. read more