Best thing about the hotel was the staff. We attempted an early check in but there was no availability; fortunately, we were able to leave our luggage in the luggage closet so we could explore the city more easily. We hung out downstairs in the bar area for an hour upon arrival to rest up before exploring Brussels, and the host down there was very accommodating as well.
The lobby is spacious, clean, and elegant - the downstairs eating/bar area was fabulous as well. Later in the evening when we arrived back to check in, we promptly grabbed all our luggage and were able to relax in our room and order food delivery for dinner thanks to the help of the front desk staff (I used Deliveroo while my friend used UberEATS). Although the rooms are slightly worn (marks/scratches on the door, broken chain on the drain of the bath), the rooms were spacious & clean. I'd definitely stay here again because the entire staff was excellent - professional, personable, & just bottom line top notch. read more