I hit a deer in November 2021. To say getting my car fixed was more of a journey would be accurate,…read morehowever, it was not due to the amazing customer service I received from Chris Trammel-State Farm. Right out the gate they were on top of everything. Cassie Ankrom was assigned to our claim. She went above and beyond. The worse time to hit a deer is in November right as the holidays hit. I was afraid this would cause a delay. It did not. The body shop was the delay and their POOR customer service but not State Farm or Cassie. She called or emailed me almost daily to keep me in the loop. If we had questions, day or night she answered on a moments notice even when it was not during her work hours. She cares about her customer. We had really bad service with the body shop (Classic Automotive in Henderson Ky) yet she fought tooth and nail to hold them accountable for our sake. We learned that insurance is not allowed to tell you "yes or no" to go to what body shop due to laws, I wish they could have advised us differently. They NEVER spoke a bad word about the shop we used but I did and will because of their negligence and terrible customer service. They showed complete business professionalism. Cassie and the entire office staff at this agent should be the example for every State Farm office. After the entire ordeal was over, Cassie still followed up to make sure the car was as it was the day I drove it off the lot. If I could give them 10 stars I would. There is no other reason to ever switch insurance when you have service like Chris Trammel and his team.

Best customer care and service around! Not only the agent, but his whole office, has always done…read moremore than expected and we couldn't be happier we switched to their careful watch! It's good to know we have such a great agent and staff to support us, thanks for always being there!

Johanna saved us a ton on our insurance ... it seems like every insurance company uses that line…read morenowadays, but in our case it was true. But even more important than saving us money, when we've had a problem, American Family has done an amazing job at handling it. From a busted back window to a fender bender to a tree that blew down in our backyard tearing up our fence and porch, we have had nothing but good experiences. I hear so many people who go to some other companies and pay large premiums and then the company abandons them in their time of need. Saving money is one thing. Having the people you're paying be there when you need them is where the rubber meets the road. I highly endorse this company.

I couldn't be any happier with the professionalism and prompt matter in which they handled and paid…read moremy claim. Thank you!

I wanted to take a moment to respond to Dwayne's response below:…read more As I indicated in my initial review, the BUSINESS failed me. It failed me as a customer through an agent (that was apparently terminated due to her lack of performance). I never had any issues with Dwayne Kappell, the person, and in fact, as he points out, and as I pointed out, my only interaction with him was very positive! He is an experienced and knowledgeable person. However, Yelp is designed to let us review our experiences of BUSINESSES, and in this case, there can be no doubt that Kappell Insurance Services (a BUSINESS, not the individual) really dropped the ball. The fact that we "never met in person" is true, but not relevant to this particular business transaction. I don't have to meet the CEO of Delta to voice an opinion or complaint of a bad flight experience. But lest there is any confusion, I have updated my review to 3 stars, mostly because Dwayne took the time to respond. I have no issues with the PERSON Dwayne Kappell - I've never met him and our only phone interaction was quite positive. I DID have issues with Kappell Insurance Services (and to a lesser extent Anthem Blue Cross Blue Shield) and it was mostly tied to an agent that is no longer there. As Dwayne has moved to address these issues, I would say he is a concerned and proactive business owner, which is the kind of person with whom most of us would like to engage for services. The internet is indeed a wonderful forum where individuals can post their thoughts and opinions, and on a site dedicated to reviews, they must necessarily be "one side of the story" - they are, after all, reviews based upon the experience of an individual. By reading multiple reviews, one can get a better understanding of the "reality" of a business, and correct for isolated bad experiences. Unfortunately, the only people posting about this business on Yelp are myself (who obviously had a bad experience) and the business owner. Hopefully, satisfied customers will add their positive reviews and a truer picture of Kappell Insurance Services will emerge.

I am writing this in response to the former customer of Mr. Kappell because I feel compelled to…read morekeep good businesses going. I feel qualified to talk about businesses since I have been with my dad at his business(engine cores) for 36 years. When I was in 8th grade we loaded 350's and transmissions because that was our dinner that night. Now it is a lucrative operation. I can speak from experience. I played softball with Dwayne in the '80's and early '90's. I remember when he was an investment consultant practically at minimum scale. I remember him being VERY driven about his business. He was nice,articulate, EXTREMELY knowledgeable, and professional in his dealings. Now he has a location in the high-rent district on the east side. For over 25 years, he must have done something right. What I like best about Dwayne is you might not like what you hear but it's honest. Best way to do business. Period. I fully and heartily endorse Mr. Kappell as an insurance agent and would buy insurance from him were I not in New Albany with my dad's business. May God bless the man, his family, AND his business.

I was able to get my mother in laws car insurance reinstated because Paul Watzlavik her State Farm…read moreagent canceled her insurance when she called to tell him to cancel her renters insurance. Vicki's office manager was so nice he reinstated that day for a cheaper rate. Awesome service.

Randy is great. He has helped me for years and is great at listening to my needs and providing me…read morewith the needed coverage!