Horrible Dr Massaro screwed up my crowns, now I have to pay 5,000 out of pocket to fix her incompetence!! The office manager needs to learn how to act professional and not GHETTO!! DON'T GO THERE, YOU'LL BE SORRY!!! read more

It is pathetic how this practice is run. I'm honestly surprised it's still standing. Every single time I've been here over the past three years, I'm always been seen an hr to an hr and a half after my appointment. No respect for patients time. And no apologies either. I always end up going here because it's a 5 min walk from my home. Dr. W is like any other dentist. I can't say much about his abilities because I haven't been here for anything other than a yearly dental check up and cleaning. But if you're on the look out for a dentist, I'd stay far away from this practice. Dentists are not scarce, and you can certainly find a better practice out there. read more

Not happy with all the fillings done, most has already come out within 6 months of done. The communication is weak, what they mentioned to e after examination and what was fixed. I would never go here again... read more

I've been going here because it's attached to my work building for about 3 years. I currently will no longer go back to this office. It seems every time I go there I get a new dentist, and they have a different opinion of what needs to be done to my teeth. The lastest Dentist has no confidence and was stressing the whole time she works on my root canal. The fillings feel out and they didn't complete the procedure. I have a big hole in my tooth now and the office is closed for the pandemic. Not to mention they charged me upfront and never finished the work. I left messages for the refund but no one is calling me back. Dont go here, the office management is terrible and the staff has a high turn over rate probably because the office environment is terrible. This DR is just making money of a practice that happens to be attached to a large office complex. I've never met the Dentist with his name on the practice. I'm sure he just likes rolling in the money he makes from all the shitty work his offce provides. read more

Worst dentist office I've ever been to doctors were not helpful at all I had a consultation with a dr and he told me he would be extracting my wisdom teeth and he would be putting me under anesthesia We looked at the X-rays he told me he would be extracting 3 teeth and the fourth will probably never come in and he could take all 3 out for me in one shot I came back for my appointment and i was greeted by a doctor I never met and he told me he would be the one extracting the teeth then looked at my X-rays and told me he could only take out one and I'd have to goto another dr to get the other 2 extracted I was crying in the office because of nerves and this doctor didn't seem to know what he was doing also I was upset that they told me they would take care of everything and ended up screwing me when I took off of work and everything for this the doctor realized I was freaking out only after I told him I jumped off the chair and asked to be referred to another doctor they gave me the information after the receptionist was rude raised her voice toward me with an attitude for no reason They didn't give me my X-rays and they told the other office they couldn't send a digital copy over so it resulted in me having to re do my X-rays at the other office END RESULT DO NOT GO HERE!!! and beside their by a burger stop for Christ sake they are rude unprofessional and have no idea what's going on with patients worst experience of my life read more

In general we have not had pleasant experiences. Although, we tried to give them multiple chances. My wife even went back three times to get the same filling fixed. They have cancelled numerous appointments on us. The front desk can use some lessons in customer service, they really do not look like they enjoy their jobs. This office has poor management in my opinion. On a lighter note, they used to have a wonderful hygienist but she left and I have had one or two decent dentists that have also departed. read more

Doctors, staff, and office manager treat you like family! Great place! read more

I just left their office for a consultation on some major work needed. I entered incredibly nervous. I mean, visibly shaking. My nerves do that to me. And because of it, I tend to make others nervous around me. But when Dr. Bagga (Periodontist) spoke with me and suddenly removed his mask to have a real (connection) with me (I, and his assistant, still masked), the wave of relaxation that came over me was everything!! It may not seem like much to anyone else, but to me - to have a doctor relieve you of your anxiety, and a staff that makes you feel comfortable being around them with your mouth open during a time of COVID - it is a big deal. I will return to this team to begin the procedures to a healthier mouth. I'm sure I will be leaving the 5th star once all is completed. :-) read more

Worst dentist office I've ever been to! I joined practice when Dr. Jennifer Vitarelli was there and she was professional and classy lady so i was able to tolerate bs attitude of the rest of the staff however i'm done with that place There is this dark hair doctor who is 100% incompetence - little frat boy style prick who discusses how great he is in skiing with assistance during session and even assistance roll their eyers! he was putting my crown in and it felt - he didn't bother picking up and then when i asked him abt it he pretended its not the tooth by STEPPING ON IT WITH HIS SHOE!! when i pressed he finally acted shocked and than washed it and placed it! can you imagine?? NOT only that he has done such a sh#ty job i had to go to other doctor to re-do it and pay extra !!!! I asked office manager to never ever allow him anywhere near me and what do they do ? next appointment schedule me with him again!!! in addition i had to wait 1 hour for appointment! i am NEVER coming to that stupid office again - stay the hell away from these unprofessional crooks! read more

If you need serious care don't bother looking into this location unless you have money in full to pay. Oh and if your willing to deal with a rude receptionist take this place for a whirl. They make it seem like they will help with all sorts of payment plans option on their website but don't buy into it because they don't. read more

I am a patient of the dental office the apprehensive patient located in secaucus, nj. On 12/26/17, I recieved an emergency root canal performed by Dr. M (female doctor) who was great. Unfortunately, the infection I had was so severe she wanted to do the root canal in two parts to let the infection heal. Fast forward to 7 days later, a huge snow storm hit NJ and I had to reschedule the appointment as we were in a state of emergency. I could not immediately reschedule with Dr. M because she would be on vacation during the week on 01-08 until 01/12 so I was rescheduled for 1/16. On 1/8 i started having tooth pain again and on 1/9/18 the pain was unbearable. I went to the dentist office and was told i could only get antibiotics and motrin for the intense pain. When I spoke in person to the Office manager Julissa, she was extremely unprofessional towards me in her tone and demeanor. I begged her to let another dentist finish my root canal the following day and she told me there were no appointments. In addition she strongly urged me to wait the additional week for Dr. M to return from vacation. I explained that i felt it was inhumane to ask me to wait in such intense pain for a week and if anything could be done. Julissa told me i was pointing fingers to blame someone for not coming to my appointment the previous week. I reminded her there was a state of emergency where people were not supposed to travel. Julissa told me that the office was open and it was my problem I did not come in prior to Dr. m's vacation. When I asked Julissa why she had such a nasty tone towards me, as I was in such severe pain, and I had previously thanked her for getting me seen, she replied, " I didn't ask you to thank me for anything." Julissa then started to laugh at me, and I asked her why she was laughing, I did not find anything funny. She said "Oh, I do find this funny." That was so cruel to do to a patient in such a precarious situation. I felt demeaned by her behavior and very upset. Due to the extreme unprofessionalism of the office manager Julissa, I have had to suffer intolerable tooth pain from a partially completed root canal, where the infection has spread, potentially jeopardizing my other teeth and my quality of life. This is unfortunate, as I really like my dentist, but after this is all wrapped up, I will no longer be patronizing this dentist after almost 7 years of being a patient. read more

Went here for years and couldn't tell you how much money they screwed me out of. Staff is nice which is why i stayed as long as i did but you can tell how bad management is by how often dentists leave and new ones come in. I'll never go back. read more

Went for dentures They broke about a dozen times. Forced them to make me a new pair for free They hurt so bad I couldn't even wear them read more

Do not use this dental office. If I could give zero stars - I would give Apprehensive Patient Secaucus a zero. Dr. Isaac is great but the office staff, especially the office manager is extremely unprofessional and rude. She is not knowledgeable in the contracted amounts with the insurance companies. She gave me two different amounts due for braces being installed within 5 months for both of my children (under the same insurance plan). I have had several phone calls with the office manager and Aetna. Aetna has corrected her and she refuses to acknowledge she's wrong. She continues to overtalk and argue with me...I don't understand what company argues with their clients? Aetna has opened a case and launched an audit of records. I asked to speak to the owner and the office manager said "no, I do everything." This has been going on for over a year without a solution. I have 2 children that have braces and I am not comfortable continuing their treatment as I'm continuing to pay my money. I would NEVER recommend anyone to this office. read more

I went for prophylaxis and asked just for cleaning. Dental assistant informed that she is going to take xrays. I said I dont want to take xrays but just cleaning. She said she will inform the doctor. After 5 mins front office representative came in and said by law they will have to do xray before cleaning. Really? I can only laugh at what she said. Then I asked for the doctor. Now doctor came in and said that its Apprehensive's policy to do xray before cleaning. I raised my concern that no law states that. Doctor said its not by law and the representative was misinformed. Now doctor started convincing that xray is needed for cleaning. Really? After refusing and coming out I asked to show the policy. The representative became rude and said manager is not available to show the policy. I asked when manager would be available and she said Monday to Thursday but I was there on a thursday. She wanted me to go away lol. This representative is definitely not fit to be working in such a place. And this center basically wanted to bill my insurance and get money without any need. Rip off... I consider doctor as life savers. Please dont ruin the noble profession. read more

Yesterday (9/18/15) was my first time using this dentist as I just moved to the area. I have to say that Dr. M and this visit was hands down the best visit I have ever had! I had a cleaning and she was so thorough- asking pertinent questions but was down to earth; giving me some tips on how to keep my pearly whites just that! I would absolutely recommend this practice. I would say the only con I had was the receptionist who when you walked in had her earphones in and when asked to explain something you'd just signed, glazed over details. Aside from that, this was a wonderful visit. read more