I lived at The Adeline from May 2019 to March 2024. At first, everything was great, as it always is with new "luxury" apartments. When the complex got new management in 2020-2021 (I think), it all went downhill from there.
Haphazard parking layout, expensive (and fast-increasing) rent, no elevators, thin walls, frequent outside visitors that cause disruption, poorly maintained amenities (the fire pit NEVER works), Verizon knocking on doors frequently since the change of management (they have a partnership w leasing now or something? they're at all the community events and overbearing, making it feel like a sales pitch), the list continues.
Halfway through living there, they started charging $30-40 per month for "community electricity", which allegedly is ONLY the lights in the hallways, not the community room lights, tvs (on 24/7), fitness room. But $30-40 a month plus so many other odd charges they continued to add meant they could raise the total cost of rent without TECHNICALLY raising base rent.
There is ONE package room for the entire complex, meaning about 70 package lockers for HUNDREDS of people. Very often your package doesn't get put in the locker and just is left out, which leads to theft. I have had several packages misplaced by the office due to lack of lockers AND I've had several packages stolen. It got to the point Amazon just drops their branded bin of packages, makes you sort through it, and they come back and pick it up later once empty.
My favorite was when I was "asked" to give the place a 5 star review during a community event. They waited until they watched me do it. They weren't kidding. I just crossed my fingers and waited for the day that I could change it.
Honorary mention to my downstairs neighbor that screamed at the top of her lungs from 7pm-2am most nights. Wake-up-from-a-dead-sleep level scream. We did end up talking to her once after many attempts and her not answering, but it didn't make a difference. Niquan said he would give a formal warning, but he never did.
The office loved to say things to your face to make it seem like things would change (fix fire pit, clean grill, etc), but it's clear that management/ownership is a brick wall and only cares about the bottom line.
The apartments themselves are standard for the area, nothing special. Two stars for the stainless steel appliances and attractive bright design. There are little things that tell you it was a rushed job (walk-in closet door opens in so it's impossible to use half of it, paint is shoddy enough that if your furniture even touches the wall, it will rub off). This was a great starter apartment all things considered for my college roommate and I, then later a post-grad place for myself and parents who would frequently visit.
I will say that Hannah in the office has really made a difference, but the change can't start at the bottom. Whatever venture capital firm bought out the place needs to just CARE about people, which I just don't think will happen.
Then again, a lot of complexes are like this nowadays, so I'm sure it's better than some places. But for me, I was sick of it and had to move. The grass is always greener. read more