I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

I stopped in at Geoffrey's in San Carlos to get some gold jewelry appraised and find out what…read morethey'd pay. From the start, the staff came across as short and borderline rude. The appraiser seemed agitated and rushed, and the offer she gave me for the gold was a pawn-shop-level number. The next day I took the same gold to a well-reviewed and reputable goldsmith in Marin and was offered 40% more. That's a big gap for identical pieces. If you're looking to sell anything of value, get a second quote before you accept any kind of offer here.

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

I went to Maaz to have my grandmother's ring resized, and they were incredibly kind, knowledgeable,…read moreand helpful. This wasn't a ring I purchased there. They provided an estimate of cost for the resizing (and complimentary cleaning) prior to me agreeing to moving forward with the service. Yubi was the employee who helped me, and he was just the sweetest and most professional. They gave me a rather quick timeline - only four days or so, and it was done in two. Which is much quicker than I've experienced in the past at other stores. The quality of the resizing was very well done, and the ring is sparkling clean. I also thought the price was within my expected estimated range given that the ring was very wide and gold. While there I also purchased a pair of earrings. They were also wonderfully helpful and kind with that experience as well. If I ever need jewelry again, I'll be going back there and would 100% recommend their services.

Read yelp comments and chose to walk in midday for watch service. The store brightly lit, which…read moreadds much sparkle to gold, diamonds etc. A kind sales man took care of request for battery change and told me it'd be ready in 25 minutes. A high end shopper was trying necklaces at the time but my watch was fixed as promised. He even gave me warranty on battery should it fail within year - woah!

Staffs are nice and explain steps of the service process. Exceeds expectations, they are not just…read moreauthorized by Rolex but also lifted the customer service to a higher standard; compare to other authorized dealers in multiple global countries that I had ever visited. Especially shout out to Marie for initial reception, best service I had experienced. For sure, I would return as they are not over charge with excellent customer service.

Ligit!!…read more Professional and honest. We took a watch to get service... Wing Yu was helping us and after testing it, he said you don't need it. We were surprised with that because we thought for sure we will spend some money He showed us around and gave good recommendation. At the same time not too pushy. There is a policeman outside and doors are always locked so for sure these protocol help ensuring the safety while being there FYI... appointment needed

Good things come to those who wait. My review is going to be a unique one. See, I purchased a pair…read moreof costume earrings that I absolutely loved! However, they were changing color from skin contact, and developed a rust color. I went to two jewelry shops asking if they could just coat the earrings in gold? Every time they said, no! A girl working at Shane Co told me there is a guy in San Mateo, Galati Jewelers does custom jobs. I went in March of 2022 and picked them up in December of 2023. Ed is a one man band. He has a LOT of customers. Works all night past his closing time. If you are the type that needs things now, don't go here. If you are patient and believe in something magical, go now! To find a real jeweler is hard. Just to give you appreciation, Ed made a mold out of my original earrings, then used that to create what my vision was. Amazing! Some tips for success. Give Ed a call from time to time. Make a point to be in downtown San Mateo and pop your head in to ask about the progress is going. It's a journey with a beautiful reward at the end.

Stunning work!!!! Worth every penny. Going back absolutely. My 30 year old beautiful diamonds…read moreare back, sized to his recommendation at a glance he knew what size I was and yep he's right!

Brought in my new/first Rolex for an insurance appraisal. I came in 5min to closing time and he…read moreaccommodated us and had it in the mail by later that evening. I appreciate good old fashioned great service.

great customer service! same day appraisal! great price! great experience! would definitely…read morerecommend!

Lilibeth N. provided us with excellent customer service! She was patient, friendly, honest, and…read moregenuinely happy to help. You can tell that she truly enjoys what she does. When you're purchasing jewelry, you want to feel confident that you're getting good quality and value for your money. After having a bad experience elsewhere in the past, it was so refreshing to shop here and be treated with honesty and welcomed like family. Harout was wonderful as well! He was very knowledgeable, made us feel comfortable, and took the time to answer our questions without making us feel pressured. Thank you, Lilibeth and Harout, for making our jewelry-shopping experience such a positive one. We truly appreciated the great customer service and will definitely be back!

Such great staff and jewelry selection. Recently one of my diamonds fell out my wedding ring. They…read morehad it fixed in a week for a mere 40$ with insurance. Nothing lovely as my diamonds shining on my finger. Parking out front. They have layaway payment also.

I found this shop completely by accident. It is on the east side of El Camino, north of 25th, next…read moredoor to House of Mayhem? Dance Studio. Art and People Glass is essentially a water pipe store that also sells jewelry, BUT it is NOT your typical head shop. The store was light, bright and clean. The sales people were clear-eyed, smart and knowledgeable. A guy named Sam patiently walked me through their inventory and explained everything. I am embarrassed to say even though I am in my 70's there is a definite gap in my education. Even if you don't 'smoke' this place is definitely worth a visit just to look at the beautiful glass art.

i was stuck in traffic on the el camino in san mateo the other day i looked over and saw this shop…read morethat looked pretty new it had lights in the windows and i could see some bongs in the front. As i was looking in the guy behind the counter waved at me which seemed a little strange(i wasn't used to smoke shop employees being friendly) i didn't have anywhere to be so i hung a u turn and parked in front of the shop as i was getting out i saw a sign that said BUY ONE GET ONE FREE which i was used to seeing at burger king not a smoke shop!!. walking in to the shop was a completely different experience to what i was used to (like most people from san mateo I've grown up going to the cave which meant customer service was kind of wishful thinking and since they were pretty much the only game in town the prices were hella high) the guy behind the counter introduced himself as Sam and asked if it was my first time in there. I said it was and he proceeded to give me a tour of the shop from a variety of scientific bongs to colorful pipes and even some beautiful animal pipes(i couldn't tell they were pipes until he showed me) they have a great selection of concentrate pieces including a few things only they make. It blew me away that not only did they make everything in the shop but that it was all made locally!!! To make the shop even cooler they have hand carved wooden pipes hanging from the walls. The prices were....idk how to say this but ive never seen such low prices for such high quality I even asked if the tags were a misprint. Sam just laughed and said his boss was a little crazzy but that they believed if the customer was happy then so would they. Sam was really chill and talked me through the whole selection including some pretty complicated perculator systems. He even let me test out a bong i liked using a vapor pen to give me the full feeling, I've never had that happen in a smoke shop before and it was sick!!!! He helped me sign up for their mailing list which also entered me in a monthly contest for a free piece from the shop. I found a cool little turtle pipe and with the buy one get one free i also got a really cool glass sherlock holmes pipe!! the whole transaction only cost me $45!!! Even after i was done buying things i stayed in the shop for another half an hour just talking to sam about tattoos and art he was more interested in being friends than just taking my money. its safe to say this is my shop from now on thank you ART&PEOPLE you guys rock!!!!!

A great experience at Topper! Took in two Omega watches for service, my wife was eyeing a new…read moreConstellation, and we traded in her watch for the new one. Rob made our buying experience first class. Attentive, knowledgeable, and professional. And a glass of champagne while he sized the bracelet. A true top-notch jewelry store. And a beergarden in the back!

Went in and had a really great experience. The associates were friendly and checked in a few times…read morewhile I browsed. Then Jay ended up helping me with my purchase. She was very friendly, personable and knowledgeable! She even made sure to have me stand in a sunny area to see how the watch looks under natural light. The shop was beautifully organized, clean and stocked well. Highly recommend!