If you're looking for kids dentistry, you can end your search here! Dr. Doan's staff is incredibly kind and patient. Dr. Doan always gives great tips for excellent after visit care and speaks with the us as the parents like normal humans and not like people with medical degrees. Her office is so cozy and inviting making you too wish you were a kid to take advantage of her cherry flavored gloves, endless tv options, and treasure chest. I 10/10 recommend her office for all your kiddos dental needs. read more

As far as pediatric dentists go, we don't really have experience with anyone other than Dr. Doan. I mean, we're about to, because we won't be using Dr. Doan going forward. The hygienists are friendly. Some of them are pretty quiet, which feels like maybe not the energy you need when trying to get little kids to be attentive and excited about having y'alls fingers all up in their mouths. My kids liked this place well enough. But when you have a screen in front of your face with Disney movies, that's an easy way to win the hearts/minds of children. As far as Dr. Doan herself: Sometimes, I felt like I wasn't getting the full story on why certain treatments were recommended or even necessary, or why certain procedures were billed in a particular way. The cynic in me frequently struggled with taking a lot of it at face value. I also found myself mildly miffed when talking with her because the interactions felt condescending. A couple things that annoyed me recently: My dental insurance changed. I... sort of knew this, but didn't really pay attention. My own dentist's office called me prior to my appointment to be like "Hey, we can't find your insurance info" and I told them what I knew, and then they called back to be like "found it, we're all good." In all fairness, it was presumptuous on my part to think that Dr. Doan's office would do something similar. So mea culpa on that part; I'm acknowledging my own fault in the overall story here. That said, when I arrived with my kids, they told me that they didn't have the insurance details. I told them the same thing I told my own dentist's office, and the lady looked it up and told me that the new insurance was out-of-network. And so I was put in a predicament of having to decide to have them proceed with all the dental work and hope that I wouldn't get hit with some exorbitant bill at the end, or cancel the appointments. Here's where I got annoyed: 1. They said that they had tried to reach out to confirm insurance information prior to the visit to avoid situations like this. This is a bold-faced lie. They didn't do anything of the sort. But I didn't really think about this until after I left that it was a bold-faced lie. But that lie put me in a situation where I agreed to the appointment cancellation fee ($30 x 2). The alternative was to continue with the dental services for which I had no way of knowing what the final bill was going to be with the out-of-network insurance plan. 2. There's some mendacity in the word-play that this office does (it's happened a couple times now, because I briefly ended up out-of-network a couple years ago as well) where they make it seem like they're willing to file with all insurances, but if it's out-of-network, then it's beyond their control as far as what billing will look like. That's kind of a half-truth situation; yes it's beyond their control in what the out-of-network insurance will cover, but they also have some say in whether they wish to be in-network or not with any insurance coverage. Additionally, they also have an approximate idea of what they'll end up charging out-of-network patients. So I find it to be disingenuous to say "We'll file with your insurance and see what they say" when they already know that it's out-of-network, but they're still trying to hook you financially for something that may not be in your best interest. It's semantic word-play used to an anti-consumer end, because it's more about getting your money than communicating honestly that their dental practice may not be the best financial option for your family in light of your current coverage. These two points would make this review a single solitary star if it were not for Heather (below). Last thing. So, there was this one interaction a couple years ago I had with an employee named Heather that left me so impressed that I want to draw attention to it now: I had some billing questions, so I called to talk to someone about it, and Heather went well above and beyond what was necessary in getting the answers to my questions. What's that Maya Angelou quote? (hold on, I'm Googling): "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." I don't even remember what Heather said/did anymore (because it's been a minute). I just remember being so appreciative of her efforts that after I got off the phone with her, I searched for Dr. Doan's practice on Yelp, and saved this review with just the word "Heather." And then I forgot about finishing the review (until right now). So here it is, Heather. I don't even know if you're still there. But I appreciate you. Even if I'm not super happy with my overall experience here, I feel like I need to acknowledge whoever this Heather person is. Thanks, won't be back. read more

Dr. Doan and her staff are top notch! They are all great with the kids. We've been going to her since my daughter, now 22, was 2 yrs old, and she still sees my 11 yr old son. We love her! She's kind, gentle, caring and compassionate. They are out of network for us right now, but I'll pay extra because we don't want anyone else. read more

I have been so blessed to have been friends, professional colleagues, and my children have been patients of Dr. Doan. She is so friendly and so highly qualified. I would highly recommend her and her staff to take excellent care of your children's dental needs. When you are in her office, ask about their eco-friendly building design. It is quite impressive. read more

I have heard over the years about this pediatric dentist, and how wonderful she is with kids and adults, alike. I didn't have a child at the time, but when I did, I knew that I would take my child to her. And she did not disappoint! My son's first visit was today, and we had a positive experience. From the pre-appointment paperwork and communication with her business team, to the kind care of Tia, her dental assistant, and evaluation/treatment with Dr. Doan, I couldn't have been more pleased! Dr. Doan is genuine, kind, gentle, professional, and compassionate. I have first-hand experience now that she is an amazing dentist. I highly recommend her and this office! read more

My son gets excited to see his dentist, Dr. Doan! We absolutely love her and the staff. They are so patient with the kids and listen to your concerns. We chose to see her, even when she didn't accept our insurance. It was worth paying out-of-pocket! read more

We have now been waiting more than one hour and fifteen minutes and still haven't gone back. They said their first patient was thirty minutes late. That's no excuse and not our fault. We live forty five minutes away and responsibly arrived ten minutes before we were told to be here. They should have rescheduled that patient or at the very least called us and told us to come in late. My child has not had anything to eat or drink in over fifteen hours. I appreciate the apology but this is unacceptable. read more

Dr. Doan is so great with kids. She explains everything she's doing and doesn't talk "down" to them. She and her staff make my kids very comfortable and make them not scared of getting procedures done. Her entire staff is very friendly. I've recommended her to a lot of my co-workers. read more

My son has autism and was referred to Dr Doan. We've been to see her 3 times and today was our last. Her assistants were absolutely amazing! I'm extremely disappointed with the way she conducted herself while interacting with my child. In her defense; my son is not used to going to the dentist. He is pretty high functioning, but when he needs work done (tooth pulled, fillings, sealant etc.) we opt for the sedation (done by anesthesiologist and it is EXPENSIVE) Today was a follow up visit to merely put in place a simple space retainer. He did fine until she put the glue on the retainer. She told him "if you don't open wide enough or stop wiggling you will taste the glue and it will be very yucky" HELLO! No matter what he does he's going to taste the glue. There's no getting around that. Why??? Why would she tell him "if you do this...this is going to happen" He was doing so well until he tasted the glue; then freaked out bc he thought he was doing exactly what she told him to do and was still received the "punishment". How about saying "ok, there is some stuff on this that you WILL taste; it doesn't taste very good but when we are done we will give you something to drink" Also, she seemed like her time was so precious (we were the only people there besides the staff) and she gave him one chance. He freaked out because he could taste it and she said "I'm sorry but we will have to sedate him" FOR A SPACE MAINTAINER! She obviously has no bed side manner fitting for children; let alone a child with special needs. Do yourself and your babies a favor and go somewhere else. When I read bad reviews I associate them with vengeance of some sort. This is not the case concerning mine. I wish someone would've enlightened me while I was making my decision with which dentist to use. I would bet money the positive reviews below are from family or employees. She does have a very nice modern/green establishment, and I can't help but associate her high prices (with your children's teeth) with the obvious steep payment she most likely makes to maintain her practice. read more