I was a long-term customer, going to this laundromat for several years, spending hundreds of €…read moreannually. Last week, one of the washing machines punctured multiple holes into many of my garments. Since there is no staff on site, I informed the Manager, Alexander through email. He immediately blamed me and took no responsibly, offered no compensation for the loss. He didn't even care enough to ask which machine was causing the damage, for the sake of future customers. Very disappointed and will no longer use this service.