Went in January, was told I had 6-8 cavities, they helpfully offered a payment plan to get them…read moredone. Didn't have insurance so I put it off. Went to another dentist (having had no work done) and got a clean bill On my teeth, no cavities. Almost went through with having my "cavities" filled

First off I scheduled both my kids here take off work; pull Kids out of school…read more Wife shows up and they do not have an appointment for my youngest . Then tells my wife they can't see us because it's a HMO plan. Well that's weird because when I scheduled appointment they had insurance info. What a waste of time .

I am very disappointed with my experience at this office. We received inconsistent information from…read moredifferent providers about my husband's treatment. Initially, we were told that both impacted wisdom teeth needed to be removed with bone grafts. Later, another provider said only one tooth would need a bone graft. When we finally met with the oral surgeon, she advised us not to remove the right impacted tooth because it was lying sideways, very close to the nerve, and could cause permanent numbness. We ended up removing only the left tooth. The billing was just as confusing. We were charged for one hour of IV anesthesia (four 15-minute units), but the timeline simply doesn't add up. I left the treatment room at 1:03 PM, and my husband didn't even have an IV yet. At 1:33 PM, a staff member told me the procedure was finished and asked me to bring the car around. My husband walked out at 1:45 PM. When I questioned the one-hour anesthesia charge, I was told it included recovery time. That explanation did not make sense to me, especially when the actual sedation time appeared to be much shorter. Patients deserve clear communication, consistent treatment recommendations, and accurate billing. I have requested a detailed explanation of the charges and hope the office will review and correct them. Until then, I cannot recommend this practice.

Always a long wait at this place. Typically 30-45m with an appointment. I don't know if they just…read moremake a habit of overbooking or what. Also I feel that they charge more than usual even with a good dental insurance. My copay here doubled in the last 3 years. I think people come here because it's convenient and they have payment options. But make no mistake, this is a McDental.

We had just moved to Rockwall and were looking for a new dentist for the family. After doing some…read moreresearch on Yelp, I decided to give Courtin a try. The office is conveniently located on the I-30 frontage road with access from Ralph Hall so getting there was very easy. Everyone in the office was very friendly and helpful and my wait was less than a minute for my 9:00 am appointment. Since I was a new patient, they did a full mouth X-ray and periodontal exam. After that was complete, Mary (Courtin) introduced herself and discussed what they had discovered and a plan to keep me healthy. Together we looked at my X-rays (both new and previous X-rays obtained from my prior dentist), and discussed treatment options for areas of concern. Mary is very easy to talk to, and made me feel comfortable right away. You can tell that she has a passion for her job which is something that I feel is very important. Before doing any work, Mary's receptionist brought me a breakdown of the work that needed to be done with prices and expected insurance coverage. I've never had any medical professional do this before and was grateful to know what I could expect to be paying upfront before any work was completed. I could do everything right then, or pick the things that fit into my time constraints and budget. I had a full deep cleaning, as well as repair on a old filling, and in spite of being upside down in the chair for a bit, had no discomfort what-so-ever. Now (24 hours later) my mouth feels just fine and I'm relieved that I've found a dentist who is friendly, thorough, and professional. I can recommend Coutin without reservation to anyone looking for a good dentist in the Rockwall area, and am looking forward to a long relationship with Mary and her staff.

Steer clear of this place…read more Billing practices are questionable. Management was insanely rude. My husband and I both had awful experiences here and immediately found an alternate team. My husband had botched implant prep here with his dentist being hired and fired within the same month. When he went back for follow-up and placement with a new dentist they paired him with a provider that's out of network with our insurance (we had no idea that their team all take different insurances and they don't disclose that to you). We've called 3 times to have our claim submitted to insurance and it still hasn't been done. For myself, the cleaning tech was wonderful but then I met the dentist and he started making wild claims and recommendations about the condition of my teeth post-pregnancy. As a nurse practitioner I felt very uncomfortable by his bedside manner and sales behavior. I asked for a copy of my x-rays and the recommendations for a second opinion 4 times between phone and email and never received them. This office doesn't care about your budget, respecting your insurance policy, or adhering to a less is more/conservative approach. If you do decide to be treated here keep a close eye on your paperwork and research everything. In the mean time, I'm still working hard to get my booking deposit back (yes they make you pay $75 just to book a cleaning).

We were hoping we would have a good experience. unfortunately,…read more we were treated like our payment was more important than our teeth! Karla, the office manager, repeatedly let us know that they don't do payment plans, because people don't pay! Karla also insisted to pull last payment from our account! Said it didn't matter if I made the payment or she pulled it from account! well, it does! So make sure you pay upfront or your insurance does! just so you know. So disappointed in Rowlett Dental.

This dental office is amazing! The staff & all. Dr. Pollock is so good with the kids. My 4 year…read moreactually looks forward to visiting the dentist!

If I could give this dental office a 0 I would, the hygienist I had the last time I was in their…read moreoffice was RUDE. I have found a dentist office that is caring and doesn't money jab my insurance and my pocketbook. I have never been talked to so rudely and made me feel bad because I was behind on my cleanings, thanks to me having a busy work life and previous job wouldn't let me off. So, I will be telling all my friends and family not to go to this dentist office and I will be referring to the one that I love! Bye Bye RC Dental....

The office staffa are very friendly and always smiling. The care quality is excellent. I do regular…read morecleaning every three to four months and always return highly satisfied.

I switch over to Greenhill when my insurance changes coverage, and I really never appriciated how…read moremy last dentist took care of me during my visits. I've given Greenhill 3 chances and each have failed, first visits he wanted to sell me extra stuff, I only went for a cleaning and trust my teeth are one of the cleanest that come through, 2nd visits he overslept and I waited outside with the dental assistances while we waited for him, about an hour, this last visit I actually got seated on time, but after 10min in x-rays I didn't get my cleaning until an hour and a half later, just sitting in the chair with a bib. I just can't even try anymore, never been at a dentist for 2+ hours just to have them clean my teeth for 8 minutes. Go somewhere else, I refuse to continue to come here and pray my coverage let's me go back to my last dentist in Rowlett

Wow! I am so impressed. Like many, I do not love going to the dentist. Dr. Bhatt provided high…read morequality care in a friendly manner. My cleaning went well and Dr. Bhatt and his staff did not push any additional unneeded services. Also, my insurance was accepted and their office works with many insurance plans. Additionally, Dr. Bhatt spent time answering each of my questions and was genuinely so kind!

Dr. Morgan is amazing! His team makes going to the dentist a great expierence. They are…read moreenthusiastic, patient and answer any of the kids questions. If you have anxious kids this is the place to take them. They are also punctual & fairly quick.

The whole staff is amazing, they make my kids feel comfortable every time. The doctors are…read moreexcellent, I highly recommend this dental office, they provide excellent care and service.

I loooove this place the staff is awesome place is clean and inviting. The receptionist is just the…read morehappiest and welcoming person I have ever seen. If you live in Rockwall please go to this place and use my name as a referral Valentine. I am so serious I have been to other dentists and this is my number two after my awesome Dr. Smith in Crowley TX. Doctor Joshua Smith. https://maps.google.com/maps?rlz=1CDGOYI_enUS687US687&hl=en-US&um=1&ie=UTF-8&fb=1&gl=us&entry=s&sa=X&ftid=0x864e6960c424459d:0x27849f455b2cb3c9&gmm=CgIgAQ%3D%3D

I was nervous about taking my 3yr old to the dentist for the first time and this looked like a good…read moreplace. It was so comfortable and the staff is so nice to the children. It took an hour from check in to check out and my son loved it. There's a TV on the ceiling above the patient chair so immediately he wanted to lay down. There were also toys and decorations in the room to keep their mind busy while waiting. I don't want to take him anywhere else!