New Texas T Granite really cares about customer satisfaction. Their work crews work very hard and are respectful of your home. I was really dragging my feet and struggled picking a pattern. Cole walked us through the warehouse talked with me about what I wanted until I was ready to commit. (without high pressure sales as I would walk away from) We also changed out our sink and the office staff was right there answering questions and making sure we knew how to care for our sink and counters. Any concerns were addressed very quickly. I hope to never have to remodel again, however Texas T Granite would definitely be the team we would pick for any Granite needs. I am satisfied with the quality, cost, and customer service. Thank you Texas T team you are all great!!!! I hope to post photos soon. read more

DO NOT USE THEM! horrible customer service and quality. It took them three tries of coming to our house to install quartz countertops. the first time they came, all of the pieces were cut wrong with different edges. we showed them and they took them back. They apologized and said the slabs were bowed and that is why their machine messed the edges and cut them crooked. Ok, I've never heard that but that's fine. We assumed they would cut from a new slab since you cannot simply cut back the tops and have them come out at the right depth. NOPE, they simply cut the Pieces back that had the beveled and crooked cuts. When they laid each side down by the stove, you could clearly see they were not at the same depth and the other piece which butted up against the piece left of the sink didn't fit either. We went around and all three pieces were all cut at different depths. Really? Where's the quality control? They took them back and said they would call us to follow up after speaking with the owner. we didn't hear anything from them for a few days, so we called, texted, left messages, etc but nothing. Now mind you we had already paid them 50% down which was several thousand dollars. Nothing for several more days until finally we got a text that they would be coming back in a few days. Finally they came back and did the install. however the seaming especially on the one side looked (and still looks horrible!!!) we complained and told them they needed to come out and fix this since the gap was so large and the fill was light and dark and obvious from even 10 feet away. Finally the owner and one of his fabricators came out. They worked on it for several hours, stating they were trying but this was the color match from the quartz company. I'm sorry, but I don't care, you are the experts and should know how to cut and place the seams and the right color to make it as unnoticeable as possible. I understand that their will be a seam and not completely invisible, but the gap was excessive and their was dirt on residue left in the gap. At the end they simply said, we are sorry, we are trying our best but not sure what else we can do. We couldn't pull it out since the backsplash was already installed as it had been several weeks since they tried the first install. In the end, we caved and said fine and paid. However, I can assure you, I will NEVER use them again nor will I recommend them to anyone we know who is remodeling their kitchen. 8/1/26 Update - We discovered they didn't even polish all of the edges. We realized that when running our hand over a section and noticed it was rough and didn't feel like the rest But further down it went smooth. We will be calling a different company to come out and polish the area and hopefully correct the seam that Texas T couldn't manage to figure out how to do correctly. read more

Texas T Granite - Bad seam job - Kitchen & Bath Near Me - Abilene, Texas

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