TSVS has performed two medial patellar luxation surgeries on Soleil, my husky. The first went fine with some minor complication where the wound didn't heal due to the surgical hardware but the second surgery performed by Dr. Franklin has resulted in significant surgical complications. After the surgery when I took her from the veterinary tech and began lifting in her car, I saw that blood was streaming down her leg and the wound was wide open and no longer sutured. Days later I was told that Soleil's skin, tissue, and bone were quickly necrotizing. My dog is now in her fourth month of recovering from the surgery, and still faces the threat of possible leg amputation. Instead of directly treating the surgical complications, Dr. Franklin delegated this work to my regular vet, who did not have direct experience in this area. Not once has Dr. Harper or Dr. Franklin reached out to me to explain what happened or to go over with me possible options for my dog's future until today after I filed an online negative review of TSVS. He didn't bother contacting me even after I asked my regular vet to speak with him months ago. Dr. Harper's cold response today was that I signed a form acknowledging that the surgery had risks. Yes, like with any veterinary procedure, an owner acknowledges risks, but at the same time, I never authorized what appears to me to be veterinary malpractice. To this day TSVS cannot explain to me what happened to her and how her health suddenly deteriorated so quickly. My regular vet at Acorn Hill stated that this negative outcome is "unprecedented," but still I have no explanation of how this happened. I now know Dr. Harper's background is actually that of an equine veterinarian, and in my opinion he should not be performing surgery on smaller animals. I don't believe either surgeon is board-certified to perform surgeries on dogs. This has been by far the worst veterinary experience I've ever had. Please stay away! read more

Texas Specialty Veterinary Services - This is the wound a few days after surgery. - Veterinarians Near Me

Our little London, all 9 pounds of her, went after a 65 pound dog. As you can only imagine, it did not turn well for her. Thank God, her bite wounds didn't puncture any major organs but they did damage the blood vessels causing no blood flow to her wounds. The expertise of Dr. Franklin and all the techs involved was remarkable! And their care afterwards was beyond wonderful! London wouldn't be where she is right now with all they did for her. We are forever grateful to TSVS! read more

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My vet had made an appointment with TSVS on a Thursday, but not everything was completed for the appointment. I had called the Vet clinic the next day (Friday) to talk to them about the appointment and if we were moving forward on the surgery for just the one leg of my dog (TPLO surgery) or if the appointment was set for both back legs. My Vet advised that the appointment was for one leg, but that we still needed to get some bloodwork and xrays for the surgeon. I asked that the appointment be canceled, and they stated they would take care of it. I got a call a few moments later to let me know that even though the Surgery was scheduled for the following Monday, that I would not be refunded the $500 deposit due to TSVS's policy on cancelations. When I asked about the policy, they stated it was on the surgical release form I signed. I looked at the release form, and it states "A cancellation fee of $500 will be charged if the procedure is cancelled or rescheduled within 24 hours of the scheduled surgery date." Mind you, my call to the vet was around 8am on a Friday, and the surgery was scheduled for around 10am/11am on the following Monday. So 24 hours would make it 10-11am on Sunday. Note that the surgical release form doesn't say "business days" or "Monday-Friday", it specifically states "24 hours". Even if it did say those things, I called still around 8am on a Friday. Either way, I advised my Vet clinic of what the surgical release form stated. Someone from TSVS called me and we talked for a moment and they were able to confirm that the way it was handled wasn't done properly and that they would not be charging the Vet clinic the fee, and thus the Vet clinic would refund my deposit. So while the appointment was canceled and my dog didn't have the surgery, my Vet never returned the fee. This created a lot of back and forth between my Vet and TSVS, as neither my Vet nor TSVS were getting back to me, so I had to contact each individually to get more information on what exactly was going on. My dog's condition got worse...... MUCH worse... but they didn't seem to care and got stuck on the $500 deposit. This has been ongoing for months, up until the point that my Vet was forced to remove my dog as a patient (due to the back and forth nature) and TSVS ended up blocking my number and NEVER getting back to me at all. Each time I had called TSVS, they never transferred me to who I needed to speak to (Erin) and they refused to tell me who I spoke to on that Friday and refused to playback any recordings of phone calls they had. They always advised that Erin said she'd give a call back, but she never did. Unfortunately this has caused me to have to contact the BBB and to file a complaint with the Texas Attorney General, while also filing a report with my card company. It's quite sad too because I was nothing but respectful on the phone and was just trying to find out what was going on. I feel like there was such a huge disconnect and became a giant game of literal "telephone". Crazy thing is, all of this could've been avoided if they'd had lived up to their own surgical release form. My advice to them is to change the wording on the surgical release form, and to be quite literal in what they mean when they say "24 hours". Anyone who understands contracts and who's also an attorney also understands that contracts have to be precise in the wording and must lay EVERYTHING out. Otherwise, they're opening themselves up for a huge lawsuit. read more

I had an animal with a fracture needing surgery. After calling MANY times over 3 weeks I was told that Dr Harper doesn't speak to the patients but I can go ahead and schedule the surgery. This was a very complicated surgery and I had many questions. I finally took my business elsewhere so my precious girl could get the care she needed. How could anyone use this group? Imagine if she had a complication and I needed to get in touch with someone. I myself am a physician. I'd never expect a patient to have surgery performed by me without speaking to me! I am in shock at the disrespect and unprofessionalism. Unfortunately it was my girl who suffered for weeks until I was finally able to find someone to take on her case. Someone more experienced that would actually SPEAK TO ME and that took interest in her case Shame on you Justin Harper! read more

So thankful to Dr. Harper! He performed soft palate trimming surgery and opened up the nostrils on my little French bulldog! Mac is now breathing easy thanks to TSVS! read more

Texas Specialty Veterinary Services - Mac! Breathing easy! - Veterinarians Near Me

My husband and I live in Austin, Texas and spent a couple of weeks searching for the best procedure and surgeon for a CDL repair. Yes, we drove 2 hours to San Antonio for Justin Harper to perform the surgery, and we have no regrets. There were two surgeons we were debating between in Austin, but neither one made us feel comfortable. After emailing several veterinary hospitals in central Texas, I was told to contact Dr. Zachary Dielmann at Lincoln Heights Animal Hospital in San Antonio. We were so glad to find him because he was able to answer all of our questions. We decided to go with TPLO surgery, and Dr. Dielmann explained how they work with an exceptional mobile in-house surgeon: Dr. Justin Harper. I trust Dr. Dielmann completely and decided to go ahead with the procedure, and I am so glad I did! I have seen tons of post-op pics for TPLO, and our dog's incision is much smaller than I expected it to be. He also used a lot of sutures, which helped the incision heal well. Our dog is doing wonderful, and it has only been two weeks. Some say it takes a dog a few weeks to put weight on the leg, but ours was putting weight on it immediately. This could be because Dr. Harper offers Nocita- an injectable pain medication that last 72 hours and truly helps with the post op recovery. I'm not sure. All I know is that my pup is acting like he is 100% better at two weeks post-op. I did not expect that at all and am so thankful Dr. Dielmann connected us with Dr. Harper. read more

Texas Specialty Veterinary Services - 1 week post-op - Veterinarians Near Me

TSVS worked with my dog's primary vet to schedule her TPLO surgery which was performed yesterday. From the very first consultation to now I can say enough good things about Dr. Harper and his staff! read more