Dr. William Harper. After being physically assaulted, this doctor did not recognize my facial…read moreinjury Nor did he address the steroid withdrawal I was going through his diagnosis was based on the fact that I had a glass of wine. The one prescription heat prescribed to me is the one medication I am allergic to which was noted. His arrogance and lack of compassion was something I've never experienced before. His ego denied me the proper care that I needed.

Best emergency care ever! We decided this urgent/emergency care facility one was the one to go to…read moresince it was the closest one in the area and we were happy we did. We were expecting a wait since we are so used to going to other urgent care places where you wait a bit before being seen. We walked in and surprisingly, the gentlemen quickly took us right on back. Yep no wait! Everyone from the nurse, the xray tech, to the paramedic, and the doctor were very friendly. The rooms are big and everything is clean and organized. There was a tv in our room and plenty of seating. If you are ever in need of an emergency doctor visit go here!

Dr. John Short is an Amazing Doctor! He is extremely knowledgeable, kind and attentive.read more

Terrible! Listed to close at 9, walked in 7:45, doors unlocked, walking in with my sons EVIDENT…read morebloddy head only to hear, "we took our last patient" with a stupid smirk while walking away

The type of care I received was phenomenal. The whole experienced, has been beyond than other…read moreplaces I've been too. The ladies and gentlemen in the office has been perfect . Being here with the West Diagnostic Team, will be the best type of care that I've had. I would like to thank Mrs. Gloria, Brenda, Ivorie, Clarissa and the gentleman that took care of me. They are a team that knows how to do their job as well as care for the patients well being. Thank you for having patience for me at the beginning. I would recommend this west side Diagnostics team. . They can really show some, well a lot of clinics and hospitals staff how to be. They are a perfect example on how to be in this profession.

I came in to check on my headaches and was met with geeat support from the front desk and…read morephysicians assistant. When you first get here, there are three buildings so it can be confusing at first. A person at the third building directed me to the main location I was looking for. Once I was seen, I answered a few questions and then provided a few solutions since my headaches weren't too bad. I have a follow-up exam in about two weeks. Everything was very professional.

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!