This hotel is absolutely the best hands down!!! It's not fancy but is definitely nice and well…read morekept. They take pride in this hotel. Mr Ruben is amazing! You can tell how much he cares. The front office girls from Linda (office mgr) and the rest of the office girls and guys are absolutely the best! We've stayed in other Holiday Inns and they were not as nice or friendly, and definitely subpar. The breakfast is amazing and lots of choices. Another perk....South Padre Island is like 45 - 1 hr away.

Very nice hotel! Beds are super comfortable and rooms have fridge and microwave. Self serve free…read morebreakfast has a lot of great options. Also just down road from border. Staff is amazing. Every time we leave we feel like we are leaving a friends house. They are the reason we always stay here when in the Valley. Brian Hiner

Came to town for a wedding and this is one of the hotels that was recommended. This hotel was very…read moreclean and comfortable. We enjoyed our stay and the food was also great.

Bad experience with overwhelming smell of cigarette smoke in our room. Complained twice to front…read moredesk, but attendant didn't seem concerned. This hotel is advertised as No Smoking Hotel - really disappointed in Hilton and will not stay here again.

Super easy check-in with a smiling face at the front desk. The room is awesome and super clean. It…read moreis well equipped with every modern convenience. I would recommend this to any traveler.

This is not a fancy hotel, but it is clean and comfortable. The staff is very friendly and…read moreresponsive to needs. Breakfast is free with waffles and other items; on most days Chef Chris serves delicious egg items and tacos to order for cheap. We stay here often--it is a short drive to the Mexican border.

This hotel has multiple signs, "Get $100 gift card if you stay three nights." I checked in December…read more4th for a 5 night stay. When I checked out I asked for my $100 gift card. Clerk said I had to wait a month. Why? A month later no gift card. I called B&W and they said I did not deserve one because I did not register for it? Huh? When I checked in for five nights the clerk did not mention this. B&W finally told me they would send me a $100 credit for the next time I stayed with them, as a favor to me. Really? A favor? Be sure to look this gift horse in the mouth.

Great place to stay a little expensive but worth it123456789012345678901234567890123456read more

Cold water in rooms, cold showers. Everything else seems to be ok other than when I come back to my…read moreroom, I don't want to take a cold shower. Vending machines don't work.

Often stay here and really liked it until this time around. A housekeeper stole several items from…read moremy room including lotion, comb, gold earrings. I was the only one in there besides housekeeping that I know of. Talked to the front desk and they asked the housekeeper, but of course they denied it and nothing could be done. I requested not to have housekeeping enter the room. No other items went missing after that. The person who stole the items is still working there, so beware of housekeeping. I would strongly suggest you request not to have housekeeping enter your room. Otherwise was a good place to stay.

The GOOD. The exterior is freshly painted and clean. The staff was very friendly, and the grounds…read moreseemed well kept and secure. Inside the room was nice and tidy and clean. It seemed to be well manicured and clean, and it was a great price. It's very close to the livestock show. They even thought of the small details like putting the bar right above the air conditioner to hold the curtains so they're not flapping all night when the air conditioner is on. A nice sitting area it was nicely painted good size TV. Big room. Breakfast was included. It was the basic continental, but it did the job. THE BAD: upon pulling back the sheets, I felt like they had not been changed. I did see a makeup stains on two of the three pillows and hair on the sheets. The sheets were very tattered and torn and ripped, which was very unpleasant for a hotel to be using those. Based on the way, the bottom sheets were tucked or not tucked again believe that they were not changed.

I made a reservation through Expedia for 5 days and drove an hour to get there. When I showed up,…read morethey tried to change the deal. I have two ESA dogs. First, the guy ignored me when I walked in because he was too busy on a personal phone call sitting on the side of the entryway on a chair. He didn't acknowledge me. I didn't know that he worked there until he finally got up and walked behind the desk. Then when I tried to check in, he asked me if my dogs shed. I said well one is shorthaired and one is long-haired. He said we'll do they shed. Their dogs of course they shed. So he went on to say that the last time they had an issue with somebody where they had to pay $300 to have the room cleaned because there was dog hair. So he wanted me to agree to an open ended uncapped Cleaning fee separate from the damage deposit. I told him no that's not what I agreed to. As far as the deposit, at first it was $100 deposit which I could tell from his attitude that he was going to use for a cleaning fee. Then he said well they could come in and check my room every day to make sure it was clean. What!? Then he said the room had to be as clean as when I arrived, which is nuts all hotels clean up after you leave. And there was an additional Pet fee so that's usually what that is for. I went out to try to talk to Expedia and the hotel people would not pick up the phone to talk to Expedia and the man would not tell me his name. Then when I went back in to try to talk to them again, it was a $200 deposit they were going to require. You know when you get that feeling that tells you to run and run fast and the other direction? My Spidey senses were going crazy. It took me 2 1/2 hours arm wrestling with Expedia to get a refund and I went and checked into the La Quinta in Mercedes. This just smacked of bait and switch. It's too bad because whatever I saw of the property, which was not much, looked OK. The written price is right, but not if they're going to change the deal after you've made the reservation. I would avoid these folks like the plague, especially if you have a pet of any kind.

Well kept hotel. Just checked in for the second time in 2 weeks for work purposes, and the computer…read morewas down. The poor guy behind the desk was trying hard to get me a room as fast as possible. He was a little frazzled but got the job done. He was very apologetic (the computer issue was not his fault at all, but he was quick, kind and professional. Overall, it was a nice customer service interaction). This is one of the best La Quintas I've been to recently, and I'm in them a LOT. Highly recommend.

This by far is the best La Quinta we have stayed at. We prefer La Quinta because of its new…read moreaffiliation with Wyndham Rewards. With my Platinum status I was able to get an early check in around noon on check in day. Check in was painless. Room was comfortable with a great A/C! Loved they had a desk and another small table to eat on. Now on to the best thing about our stay! Breakfast! Breakfast is included and they had an extensive variety of choices. Most breakfast is usually continental and carb laden but not here. Eggs and bacon and sausage along with potatoes were offered. And on the second day a full mexican breakfast was on the buffet. Along with these items were waffles, french toast, bagels, cereal and yes of course 3 kinds of hot coffee! We loved everything about breakfast here! Overall staying here is a must when in Mercedes, Tx!

It's a decent hotel if you're just looking for a place to crash for the night. The rooms are pretty…read moreclean. My room, however, had a toilet that wouldn't flush and a tub that kept clogging. I didn't want the hassle of switching rooms and moving all my stuff, so I just did a temporary fix myself. FYI, the rooms are accessible from the outside. You don't need to go through the building, so it takes away an extra layer of security. Continental breakfast was pretty good with a Mexican flare to it. They offered ham & eggs with chorizo, a tortilla, and beans. Probably the best part of my stay.

Excellent service, me and my family have stayed here several times and the customer service is…read morealways great. The rooms are clean and we have never had an issue. Miros the lady that makes the breakfast is wonderful very friendly and her breakfast is delicious. She made our mornings great. Would recommend this place to anyone.

I was first given a room on the 2nd floor, keys would not open room. I went back downstairs and was…read moregiven keys to a different room. The room doesn't resemble the photos. There was a used face mask on the floor in the bathroom, A/C did not work, Ceiling Fan did not work, Fire Alarm (ceiling) was hanging from the wires, Sprinkler was taped up, No Ice Bucket, and remote control. I could not leave soon enough in the morning. When I left it was cooler outside than inside my hotel room. I would not recommend. Stayed July 29th, ,2021.

The elevator is on the opposite direction of where handicap parking is not helpful at all. The pool…read morewas extremely small. When we were at the pool a single second pass the time the pool was to be closed the woman was already in there rushing us out standing over us while we gathered our things. My mom dropped a gold diamond earring down the sink when she asked for assistance all the woman at the front desk told her was sorry can't help you maintenance is off today. Will never return to this location.

Not a bad little hotel but finding dirty underwear in my bathroom is unacceptable! There was no…read moreoffer for compensation. I do not recommend this hotel.

It's true that they say looks are deceiving, we normally never stay here but it was the only one…read moreavailable over the holiday. When we got here, I was hesitant about even registering for our stay, only because the outside didn't look to appealing to the eye, looked a little undesirable and rough,but once we opened the door to our room it was a whole different story. Let me tell you, not only were we impressed about the cleanliness of the suite, but how well stocked it was. It has thick towels, real China, kitchen, sofa,recliner, chairs and overall very comfortable and build in AC . I would have given it a five star but only because the outside is lacking a bit more appeal, but we will definitely be booking more stays here!​​