WORST DAYCARE IN FORNEY!!!…read more
I am writing this review to share my deeply disappointing experience with Children's Lighthouse Day Care. My 21-month-old son was enrolled there, and the treatment we received was not only unprofessional but also indicative of a lack of genuine care for the children under their supervision.
Lack of Understanding and Communication: Initially, we were contacted by the daycare requesting a parent-teacher conference because our son was climbing on tables and opening the classroom door. As parents, we understand that toddlers exhibit exploratory behaviors and grow at different paces, something that any qualified childcare provider should recognize. My husband responded immediately, expressing his availability for the conference. However, we were told that their director was unavailable that week. It is baffling to me that they could not proceed with the conference without the director or at least reschedule promptly.
Abrupt and Unjustified Dismissal: On a Monday June 3 2024, we dropped off our son as usual. Within less than two hours, we received a call requesting to come and pick him up and informing us that our son was being dismissed because he continued to open the door and pull the blinds. This was the same behavior we had been willing to discuss and find solutions for, but instead, they chose to expel a 21-month-old without any prior warning or opportunity to work as parents and teachers involved in a child's development.
The daycare is starting summer activities this same Monday ( June 3 2023) with many other kids attending the program. It appears that, overwhelmed by the influx of children for the summer program, they decided to dismiss our son immediately to prioritize the new arrivals. This clearly shows their priority: money over the well-being of the children they are supposed to care for.
Questionable Priorities: It became evident that the daycare's primary concern is financial gain rather than the well-being of the children. Their focus on managing numbers rather than nurturing individual children, especially those who may require a bit more attention and understanding, is disappointing.
Poor Teacher Conduct: The behavior of the staff is also a matter of concern. Amy, a staff member we spoke to on the phone, placed us on hold without any notice and transferred the call to the director without informing us.
When we finally spoke to the director, she was very dismissive of anything we said, showing no empathy or willingness to address our concerns.
The teachers exhibited a lack of kindness, care, and understanding. As parents, we expect educators to be patient, loving, and supportive, particularly in a daycare setting. Unfortunately, the teachers at Children's Lighthouse Day Care fell short of these basic expectations.
Children's Lighthouse Day Care wasn't like this when it started four years ago. The then director was very nice and willing to sit and talk about your child's growth and progress with parents. You sit at home and know your child is feeling at home at the daycare. The class teachers were nice as well, showing genuine care and commitment. This has drastically changed, with the current staff and administration displaying a clear lack of the qualities that made the daycare a good place initially.
I frequently noticed that my son's nose was always dirty when I picked him up. Additionally, when we dressed him in a sweater in the morning because it was cold, the staff didn't bother to take it off when it got hot outside. This lack of attention to such basic needs shows a complete lack of empathy and basic human care.
I usually do not write reviews, but I feel compelled to share my experience to help other parents make informed decisions. A friend of mine who toured the daycare few weeks back had advised me to look for alternatives, noting the inadequacies she observed. I regret not heeding her warning as the daycare's convenience and proximity to our home blinded us to potential issues.
I strongly advise parents to reconsider enrolling their children at Children's Lighthouse Day Care. Their handling of our situation was unprofessional and demonstrated a lack of genuine care for children. Save yourself the heartache and find a daycare that truly prioritizes the well-being and development of your child.
