Christy Schlottmann is AWESOME! I had insurance with another company in Brenham and all they kept…read moredoing was increasing my rates. I went with Christy at Farmers Insurance and was so impressed. She saved me over $1000!!!! That means our mortgage payment is now a little over $100 less each month. With three kids, every single penny counts. I recommended her to my family members and they saved just as much. Wow! Would not think of going with anybody else. Thanks Christy and Farmers Insurance!!!

Met with Christy regarding our home, autos, and life insurance. She was very informative on helping…read moreus pick policies that would be ideal for our circumstances. Her pricing was competitive and honesty well appreciated.

I am writing this review because I have had Germania Insurance for over 12 years now. We have had…read morehome insurance claims, totaled cars, and and lots of problems through the years. We have NEVER had a problem with filing a claim, working with our agents or collecting the amount due after our deductible. Germania has ALWAYS been up front and fair with everyone that I know that have their insurance with them. Their rates are reasonable, and they offer so much more than just the average run of the mill insurance company. I think if everyone were honest they would admit that Germania goes above and beyond to help their customer resolve issues. The people that are complaining probably aren't being very truthfully and probably had other issues that were not discusses in their complaint.

Entered claim on May 4. Damage to house from leaking roof. Agent: "With that much water you must…read morehave a burst pipe, if you do, we don't cover that" and "If the rain blew in under the shingles and no shingles were blown off, we don't cover that" All the plumbing in this house is in the slab, plus when we leave the house for an extended time, I turn off the well and drain all the water out of the house. Agent suggests that I tarp the roof to avoid any further damage and remove the wet carpet and padding. I told Agent that there is black mold on many of the walls. Agent says, "We don't cover black mold". I said if the roof had not leaked the carpet would not be saturated and there would be no black mold. Agent used my phone to email pictures of damage I took on May 3 to Germania Insurance. May 5, my grandson and I put tarps on the roof over all the damaged area. May 6, I removed carpet and padding from front entry and from the front door to the rear patio door in the living room. May 6, Insurance Claims Guy (No. 1) calls to tell me that a Contractor (No. 1) will be calling me to set up an appointment to inspect the house and prepare an estimate. Asked if had already picked a contractor to which I answered "No". May 7, Germania representative called around Noon and gave me the name and phone number of the person who will call me from Contractor No. 1 to set up the appointment. At about 3:30 PM Insurance Claims Guy No. 2 calls and says he will be handling the claim. Insurance Claims Guy No. 1 is just too busy to handle the claim. Claims Guy No. 2 also tells me that Contractor No. 1 will not do the inspection and estimate because it is too far for them to travel. Claims Guy No. 2 gives me the name of Contractor No. 2. I informed Claims Guy No. 2 that I would have to travel 3 hours to get to the house. I explained that the roof had been tarped, and he said Contractor No. 2 would have to remove the tarps to do the inspection. I also explained that I had started removing the carpet and padding. Claims Guy No. 2 said the Contractor chosen to do the repairs would remove the carpet and padding and remove the water. Contractor No. 2 would want to inspect the carpet. May 7, I sent 3 pictures of the roof damage to Claims Guy No. 2. After 2 failed attempts to send the pictures to the email address given to me by Claims Guy No. 2 (ClaimsGuy2@Germania.com) I realized that the domain name was GermaniaInsurance.com not Germania.com. The third attempt was successful (at least I did not receive an error message as I did on the first 2 attempts). May 7, 2:45 PM Contractor No. 2 called to set up an appointment to inspect the house, I reminded Contractor No. 2 that I would have to travel 3 hours to get to the house. We agreed that 4 PM Monday (May 11) we would meet at the house. May 11, received a call from Contractor No. 2 at 4:35 PM. He said he was 1 hour away and that he had been very busy all day. Contractor No. 2 arrived around 5:45 PM, inspected the house, crawled under the tarps, took pictures and showed me with his thermal camera where the water had traveled through the ceiling from the hole in the living room along the header over the glass patio doors to the dining room. May 13, around 11:39 AM received call from Claims Guy No. 2. He stated that only the portion of the claim that would be covered is the roof itself. He claimed that an old rotten spot in the soffit was the cause of the water entering the house. That must have been some rainstorm. So drastic that the water went through or around the damaged shingles in the valley on the roof, flowed down the roof and against gravity flowed straight up through a hole in the soffit to flood the house. The carpet (and padding) is saturated in the living room, dining room, entry way, hall, 3 bedrooms, 1 bathroom and utility room. This is a 2,700 square foot house. That's a lot of water. The hole in the soffit was there when the roof was replaced in 2014. With all the thunderstorms, rainstorms and windstorms, water never flew up through the hole and flooded every part of the house. It only happened when the shingles were blown off the roof. Through this whole ordeal, the constant reminders of what "We don't cover" should have been a warning. Now I know they don't cover events that defy the laws of nature and that water can flow off a roof and travel straight up through a hole in the soffit. to be continued...

Loved working with Thomas Dulaney he has been my agent for years now and he always goes above and…read morebeyond to get me exactly what our family needs and provides excellent service. Highly recommend