OMG! What amazing service from this company! I wish I could give them 10 stars! We were trying to…read moreleave on our last day of camping. Our trailer tongue jack quit before we got our sway bars on. We were stuck. I called the campground office for a referral. They referred me to Big's. I called and spoke to Cynthia. I explained our situation. I told her how important it was that we get home today. I have a huge project beginning tomorrow for my job. Cynthia said her serviceman was at the campground next to where I was but she was not sure how long he would be. Cynthia assured me she would get him over as soon as possible. In less than 15 minutes the serviceman, Chris, called me and asked what space we were in. As I told him the space number, he was driving by our space! In minutes, Chris found the burned out fuse - we had looked for and could not find - replaced the fuse, and showed us where the manual crank was -we had searched for this too! . Chris was professional, polite and knowledgeable. He had us up and running so fast. We were in our way in no time. I was able to get on the road in time to make it for my project. I would recommend Big's to anyone in Arizona who needs RV repair. They service most of the state. The price was very fair. I thought we would get gouged since I was a "rush" job. Not only did they not gouge me, Chris was more than fair with his price.

The service was great and we didn't even have to leave our property to have it done. Thank you,…read moreJamie! Our AC is working like it should now.

This place has EVERYTHING & Patti is a delight and extremely helpful! Our water pump in our 2000 RV…read morewent out our first day of a 10 day dry camping trip and she had the replacement on hand. Any time we camp near Flagstaff and need anything we will come here. In fact, we may just do the 2 hour drive from home!!! Thanks again, especially to Patti!

My Norcold N430 would not work at 7500 elevations for the last 7 years. So I made an appt with…read moreArizona Route 66 RV Repair to diagnose at 7100 ft elev. 10 miles west of Flagstaff in town called Bellemont. I was impressed one person reviewed they took their RV to 3 other repair places, who could not resolve the issue, but Jeff at Route 66 solved it. He is both Norcold and Dometic Factory Certified Technician. Jeff blew off the altitude reason. He said no reason why it shouldn't work at 7000 - 8000 ft elev. He said if I lived full time in my RV at 10,000 feet, maybe then I would have to do the modifications. He felt my problem was my flame sensor was dirty. I told him I only do dispersed camping on dusty roads. He said "dirty has nothing to do with road dust. Dirty is when the sensor gets corroded (turns green color) from years of having the gas flame on it". But my flame sensor was really hard to remove, almost inaccessible. Took him 15 min to find the right tool in his extensive drill bit case to get one that could remove the sensor that was in real awkward spot, so I don't think I could do it myself. He cleaned the flame sensor with a piece of sandpaper. Looks like an "L" shaped allen wrench. I learned that a corroded flame sensor cannot sense the flame, so it shuts off the propane thinking there is no flame . No propane, no flame, so no cold fridge. There was no answer why the "corroded" is only when I was at high altitudes, but four days ago on June 8, 2020, when I drove to their 7100 ft store elev from 1200 elev, the flame stayed on all night at 7100 feet even BEFORE Jeff cleaned the sensor. But May 14, 2020, I camped at 7500 feet, the flame refused to stay on the whole 4 days at camp, and my food all got spoiled. Jeff spent maybe 30 min on my fridge, including 15 looking for the right bit to remove the propane sensor. Cost me their minimum charge of 1 hour $145. Jeff spent another 30 min educating me about fridges, and also told me not to let my battery get too low or I will have problems with the fridge. Here I thought the battery was only needed for the ignitor when on propane. Jeff said No, the whole fridge needs power for all it's functions to work. If I was gonna be dispersed camping for many days, I should consider solar panels. Jeff said I should have my fridge serviced and cleaned this way every 2 years. He said the fact that my fridge is still running at 22 years old, is pretty darn good. (Norcold discontinued my fridge model N430 in 1999, 1 year after it was purchased by previous owner.) Now I camped 4 days at over 7000 ft elevation and the flame is strong, the green flame light stays steadily on and the ignitor has never ticked after Jeff cleaned it. Horay, finally I have ice and cold drinks! But I won't be going on another camping trip "to use my fridge" till I find another 5 speed tranny, cos when I was driving home, my stick could not find the gears, causing cars to pile up behind me, honk and honk, or go around me, cos I was stopped or coasting trying to find the gear. Bad synchronizers. If not one thing, it's another, with these 40 year old rigs. Here are photos of my Toyota 1982 Sunrader, and the 2 elk at my Flagstaff campout, at Marshall Lake, where I enjoyed ICE and cold drinks, thanks to Jeff!

Wonderful experience. 3 adults in standard. Would not have more adults in this size…read more You must watch the Cruise America video at least once and preferably twice with notes. check-in and check-out very efficient ,. people nice in Flagstaff. we kept the RV clean and got the full refund minus $35 for extra mileage. Lots of storage as advertised. bathroom toilet and shower very adequate Bed kits and kitchen kit essential if you can't carry anything. Comforter was warm enough and pillow was soft. 3 Towels supplied and washcloth. Dish towel was marginal so bring lots of paper towels. we used mostly paper goods and plastic ware so we did not take out the whole kitchen kid but did use pots and pans and utensils for cooking. Must provide your own dish soap and sponges as well as plastic bags and trash bags. You may need storage containers or plastic covers or aluminum foil. cooked hot dogs in frying pan. Also bring softsoap and body wash and shampoo. used propane for heating water, cooking, heater briefly in RV and partly refrigerator and still only used $5 worth. Mileage estimate was okay but we went over by a hundred miles costing an extra $35. Very easy to drive and backup similar to large van. My 33 year old daughter loved driving it and did most of the driving. Sleeping arrangements were very comfortable and you could stretch out over the cab and in the back. One adult daughter slept where the table is and she could not stretch out but it was adequate. toilet works fine and sewage outlet and Water Hookup worked fine. Holds a lot of gallons of gas so there's a long range. Overall very positive experience.

GAS LEAK, WATER LEAK, AND TIRE ISSUES!!!…read more Our trip started with barely being able to find the location to pick up the RV as they were tucked away at a body shop/junk yard with no sign. Next, we heard a loud screeching noise coming from a tire while driving on the freeway and found the metal bars reinforcing the mud flap dislodged and were piercing the tire. How does a bar just unbolt itself while on a smooth freeway?? We bent the bar back as much as we could but only got the sharp edge 2 inches away from the tire. While we were asleep boondocking in a forest that night, an alarm went off and the whole RV filled with a nauseating propane smell. Customer service instructed us to immediately turn the propane knob to the LEFT to turn it off and open windows/doors. We waited 20 minutes for her to consult with her coworkers and tell us the knob should actually turn to the RIGHT. We were instructed to call the police, whom instructed us to call 911, whom sent the fire department to us. They concluded it was a gas leak and to not use any amenities other than the engine to drive it back the next day. We felt so unsafe in the RV and customer service's advice so took a taxi to the nearest hotel. Reluctantly, we drove the RV back the next day but not before realizing A WATER LEAK under the RV. It looks like we just got pretty unlucky with the RV provided to us, but I still would NOT recommend this experience to ANYONE

i came to flagstaff from the dallas area to help my daughter with a house she had bought…read more i pulled my airstream here to live in while working on her house. during this visit my heater stopped working just before the first snowstorm of the season i was so lucky to have called gould rv repair by chanch. the fan motor in the furnace had burned out and needed replaced. these guys went the extra mile to search all over the country to have one shipped to me as soon as possible. the fan motore was not easy to fund, but these guys came thru, and i am so thankful that i am now nice and tosty, and worry free for my return trip across country this winter. these guys did a great job, kept me informed as to what was happening while searching for the fan, and was a pleasure to do business with. i would recommend there service to anyone! thank you both for great the service, and for going the extra mile, and for being the professionals you are. sincerely, tom hammond

I was referred to Dave through a friend. I did look up Dave's reviews prior to calling. I read…read morethrough some of the reviews and being a business owner I know stuff happens. I ended up calling Dave and I couldn't have made a better choice. We went over four or five things and he fixed what we could afford. He also gave me many recommendations on stuff that wasn't even on my list that i need to be aware of. We're new to RVs, we love the RV and yes I would recommend Dave all day long. I forgot to tell you that what we ended up replacing. There was an electrical outlet that I didn't even know was there and in these RVs there's not many electrical outlets. We glad to have this but it didn't work. It wasn't the outlet itself it was the wires had been burned back in a box it was kind of hard to find. I also had two other RV repairman look at this and Blythe and neither one could figure it out. I kind of gave up on it until I went with my friend's recommendation and again I'm glad we did.

Thanks for the rescue! Had a problem with our 2018 Thor Palazzo furnace. We were parked and set up…read morein Flagstaff. After determining the issue was our blower motor, they ordered a new one and had it available the next day. Talking to the service team, I determined the replacement should be done by a professional and was beyond my skill set... I learned they will drive to you for key repairs! The cost is set up at the hourly labor rate and begins as they leave the shop towards your RV. Not having to tear down, drive, wait, repair, drive and reset up camp... it was an easy decision to have them come to me! I was impressed when the mechanic showed up to do the work... it was Jason, the Service Manager at the Bellemont AZ Service Center! He explained they were short handed but he had committed to our repair and wanted to honor that promise. I love when professionals act professional! The service center called as he left to start the clock and Jason was here promptly and had us running in no time. The motor replacement caused him to have to remove the furnace to get to the motor (reinforcing my decision to hire them!). After testing the motor, Jason found a connector that could cause issues later and let me know he'll order a replacement for me. Great job! Time estimate was spot on and the stress of me doing the work was eliminated! I'd recommend this parts department and service center again without question!

Purchase of B van. Of course the "money" part was seamless, of course. Drove over 2 hours for 11 am…read moreappt After waiting around for 1 1/ 2 hour for a walk thru package which was $2k, I went to get keys from the piece of work SM, meantime while waiting on him to find keys, he had service guy take my husband on quickie (literally 20 minute) walk thru. YouTube taught us more than the dealership (fuse box, on board generator, compute screen, grey water, etc.). A missing piece of exterior molding was not even addressed. Terribly disappointed, would not recommend.

Juan and his guys have been our go-to for a couple of years. They are despendable and have a wealth…read moreof RV knowledge. Their prices are competitive and worth every penny.

He seemed nice but couldn't help me because I was to far away from him. I really wanted him to come.read more

Service was impeccable!! When they took a little longer than…read moreusual, they were over the top nice and accommodating! Extremely hard to find service this good anymore. And very good work.

My car battery was sounding a little weak after 4 years so I decided to get one coming before it…read morefailed. I remembered the local Flagstaff batteries+ having great service back in the day so I placed an online, ship to store order for an X2 AGM. Next morning an email came through saying the store declined my order. The Prescott location had them in stock and I figured this location could easily order one up for me so I wondered what went wrong. I'll never know though because they didn't contact me to explain or offer another option despite having my info from the order. Doesn't seem like a great way to do business. Fortunately we live in a consumer society where batteries+ doesn't have a monopoly on EnerSys or East Penn batteries and you can get them nearly anywhere so with one click I ordered an Odyssey battery online from my favorite auto supply chain. Shipped to my doorstep tomorrow free. Easy. Exact same specs, same manufacturer, same price, most likely the same battery, just branded and packaged differently. Tomorrow I'll have a new EnerSys AGM battery instead of an email saying my order was declined and I can decline to spend my money at store 103 in the future. It's great to have options.

I had some issues with my trucks fuel sending unit, I talked to andy about him doing the repair and…read moredoing some upgrades to my truck while it was In his shop. I gave him a $2,000 deposit he told me truck would be completed that next weekend. I got a rental car. Andy finally finished the fuel sending unit after 10 days, but said he would do the upgrades at a later date on a friday/Saturday. He has spent the next 4 months dodging my calls and lying to me. I had given up on him doing the upgrades and just wanted to get my parts I had paid a deposit on... he dodged me evertime i was traveling through and could pick up the parts. He then offered a refund on my deposit two and a half weeks ago and said he had mailed it I am still waiting and when i do get ahold of Andy he never gets back to me. I have never dealt with a more dishonest business or individual. I would stay away from this business, and definitely dont give him any money for a deposit, you will never see the work or the money again

This guy owes me $1200.00 for a supposedly transmission, my truck needed. He not only says he's…read morekeeping my deposit , but the tranNY was not even the problem. He could have stung me for another $4800.00. Just for the tranny. All told around $8,800. I had it towed away , at my expense. My 2001 Dodge diesel is running fine. Differential fluid change, pint of tranny fluid , cclutch replaced. Trfuck got a 50 point inspection. Total $1208.12 36 k warranty Jim Mallett Formerly of Tucson This creep Andy I am reporting to the. Attorney Generals office. I'm a senior on a fixed income. TURNS OUT HE HAS BURNED LOTS OF PEOPLE... BUT A SENIOR. .SHAME ON THIS CON. FORGOT : He had my truck for 41 days. Mechanic in Cottonwood said : Nobody touched the tranny, see the mud on this label. Oil on bolts. This was NEVER inspected. STAY AWAY ! FROM ANY AND ALL BUSINESS IN FLAGSTAFF, EXCEPT NAPA AUTO PARTS. Also COCONINNO AUTO REPAIR . Pat gave me very very good advice. He was too busy to do my work. Busy because he's a good honest business man. If it's High Mountain or Andy's diesel repair....run