Palm Springs Porsche has truly outstanding people in their service department. I've owned many…read morePorsches over the years and dealt with a lot of dealerships, and I can honestly say Danielle, my service advisor, and Ken, the service manager, are the best I've ever worked with. They make everything easy. Anytime I've had an issue with my car, they've handled it professionally and efficiently, and they always keep me informed every step of the way. There's never any guessing or chasing them down--they stay on top of everything and communicate clearly. It's rare to find this level of service and consistency. Palm Springs Porsche is very fortunate to have Danielle and Ken. They set the standard for what a great service experience should be.

I recently purchased a 2019 Jeep Grand Cherokee from Porsche Palm Springs, and while my initial…read moreexperience was positive, what followed has been incredibly disappointing. When I first visited the dealership, I was assured the vehicle had been well maintained by the previous owner, who supposedly serviced it regularly and traded it in for a Porsche due to retirement. The car drove beautifully, and my sales representative, Sherman Sims, was very kind, helpful, and made the buying process feel comfortable. However, there were important issues that were not properly disclosed. At the time of purchase, I noticed a light on the dashboard but was told by the general manager that it was simply due to a setting that could be adjusted. I later learned this may actually be related to a battery issue. In addition, there was visible damage to the infotainment screen that I was not made aware of prior to purchase. I will be including photos in this review. This is not something I would expect on a vehicle presented as being in great condition. I also paid a significant amount for add-ons, including StarGard and ClearShield, which I was not comfortable with but agreed to because I believed I was purchasing a high-quality, well-maintained vehicle. The very next day after purchasing the car, I noticed the screen issue and had my husband call the dealership. We were told the vehicle was sold "as-is" and that we would be responsible for any repairs. I returned to the dealership in person to try to resolve the issue. After spending hours waiting, I was told they would coordinate with a Jeep dealership and follow up with me. That follow-up never happened. To address the issues myself, I scheduled an appointment with a Jeep dealership, where I was informed that both batteries were bad. Porsche did ultimately replace the batteries, which I appreciate. However, regarding the infotainment screen, Jeep advised that they could not determine the cause without a full diagnostic and that it may require replacement. They did not confirm that the issue was sun damage. When I brought this information back to Porsche Palm Springs, the general manager, Mike Anchondo, stated there was nothing he could do and maintained that the damage was cosmetic. He also claimed that Jeep had diagnosed it as sun damage. This directly contradicted what I was told by Jeep, who even put in writing that a proper diagnostic is required to determine the cause. When I attempted to discuss this discrepancy, Mike Anchondo was dismissive, argumentative, and rude. I was told that "all cars have issues" and that it was my responsibility for not noticing the problem prior to purchase. This response was extremely disappointing. I am not disputing that used cars can have issues, but this was a visible condition present immediately after purchase that was not disclosed, and I made a good faith effort to resolve it through the dealership. Instead of working toward a reasonable solution, I was met with conflicting information, lack of accountability, and poor customer service. While the initial buying experience was positive, the lack of transparency, poor communication, and dismissive treatment after the sale has been extremely disappointing. I expected a much higher level of integrity and customer care from a dealership representing the Porsche brand. I would have preferred to resolve this directly with the dealership, but unfortunately that opportunity was not taken. At this point, I am simply asking for accountability, clear communication, and a fair resolution to issues that were present immediately after purchase and were not disclosed.

Eleven years and counting! I/We have been purchasing/leasing from P.S. Hyundai / Genesis for 11…read moreyears now. Each experience gets better and better. Never high pressure but plenty of knowledge. No trickery or add-ons in the finance department clean, simple, representation. The surroundings are representative of their vehicles... clean, orderly, well maintained. The best part is the people. The people you see and the people you don't. They all have one goal. "Make you happy and make Hyundai / Genesis your first choice!" From owner, to GM, to SM, to sales, service, and reception, they have all reached out a hand or flashed a smile and and asked: "How may I assist you today?" That's how it's been for me. That's how it should be for everyone! Congratulations for keeping us as satisfied customers for 11 years!

ordered a part and employee said it will come in Tuesday. he said he would call when it came in. I…read morecalled on Thursday and asked about my part. he said it was in. I picked up. it was the wrong part. now there saying it is difficult to get refund. Because it's on the old system now the department manager Oscar just came and said I need the credit card that I purchased the part couldn't refund I'm gonna tell all my friends never all my friends never to Hyundai to buy a car. Now it's Friday and I'm back for refund. Now they can't find anyone to refund. People don't get a car or order parts from here. It's only 120.00 dollars ‍ still waiting

Service center staff are amazing. I had an issue with my ProPilot Assist on my Nissan Ariya. They…read morequickly identified the issue and ordered replacement parts. I never had to wait longer than anticipated and they always kept me up to date. ALSO, they washed my car both times I had it in.

Warning About Nissan Cathedral City…read more I purchased a 2017 Jeep Renegade from Nissan Cathedral City on January 2, 2025. Within months, the car developed major mechanical and electrical failures, including cooling fan issues, shorted circuits, a malfunctioning backup camera, a broken sunroof motor, and more. The vehicle has now been out of service since May 12, 2025 over 115 days and counting. Despite my purchase coming with both a dealer warranty and extended coverage, Nissan has refused to take responsibility, provide a refund, or replace the vehicle. Instead of standing by their customer, they have left me paying for a car I cannot drive while I continue to deal with rental car expenses, insurance, and the financial and personal hardship this has caused. My advice: Do not buy a car from Nissan Cathedral City. They do not stand behind their vehicles or their customers when problems arise. I am sharing this to warn others so no one else in our community has to go through this nightmare.

Greg Grove is the man, He went above and beyond to handle my situation, even though it wasn't to…read moreVW's benefit. I could go on about my situation but the dealership in Indio closed! VW's needs more of you Thank you Greg

Went in to look at a used vehicle posted online for 16500…read more When I entered I was immediately approached and asked if I needed help. I told the salesperson that I was there to look at this particular car. Immediately he said it was sold. Then I asked how long ago it sold...because it was still posted. He said a couple of days ago. Then he said hold on let me check. He went to the back hallway and asked this other guy if he sold the car. Things got a little quieter and I couldn't hear what they were talking about...but the conversation was a little long for a simple yes or no question....is the car sold ? He came back out and told me he thinks it's still there. He said he had to find the keys and would bring it around to the front. He did. I took a look ...I was interested . I noticed that there had been a sticker that was removed from the window ..still had the glue mark on the glass. Important clue for me. I asked if I could drive the car and he said he would have to ask his manager. Weird..but ok. Got in to drive and I was told I couldn't leave the parking lot area. Even stranger. Said it had to be saftey checked. It had already been posted online and on the floor. But if I was interested it still needed to be finished being checked. And wouldn't be available yet but I could start the process. This was BS for sure. So I said I'm interested...but only if we could do a little better deal. He said sure let's go in and talk about it. He asked me did I have the online price and could I pull it up on my phone...I said yes . This is their site ....he knows the price. This is where everything starts to crumble for me. He's talking too much. Side tracking. And I'm trying to put all of these things together....it just started to feel off. He kept telling me all of these things that you get when you buy a used car from them. A year warranty / first service ...blah blah blah. And this is why..... I asked before we run my credit....by the way excellent....wasn't worried about that. I wanted to know what the cost would be for the car. He talks about writing down a price going to his manager coming back to me....that same crap. I don't do the back and forth. What's the price that you want for the car. And then....out of his pocket he pulls out a crumpled sticker....the one he obviously pulled off the window before he brought it around to the front. It had an additional couple thousand added to the online price ....it was all their add ons . No Way. It's a used car. Total bait . Car dealerships need to stop this crap. I was asked how much I would give. I said I would give 1000 less than the online price...plus tax and license. They said no. The problem for them was I would have given the full online price except for the fact that they tried to play me...and I felt slighted by that. I agree with Tony L's review. Spot on. And I definitely agree with S.W. review about this particular sales person. People are in business to make money . I get that. Be transparent....dont boost up a sticker price with coatings and door gaurds and crap like that. Do better. Truly disappointed.

This is such a fun place to shop for a car. Everytime i drive to Palm.Springs, i drive past this…read moreplace and i always see new inventory of interesting cars All older, more exotic cars than you see at other dealerships. Many one of a kind autos that you just cant find for sale anymore at dealerships. The sales crew here are very friendly and helpful. The really know their inventory and can help you to find just the right car for your needs. I really like shopping here for cars

As with any used car sales business, it's up to the buyer to do due diligence before making a…read morepurchase. What gets me about Exotic Motor Cars is that they don't even try to update their website with the cars they actually have in stock. They keep nice looking cars that have been sold long ago on their website to lure people into the showroom.... which I find is often the case with these types of businesses. They do have a good selection of classic and unusual cars in stock... just not the ones showing on their website.

My experience with my service advisor Shaun and the Jessup auto family is superb. Professional,…read morefast and efficient. My rear shocks on my 2016 GMC Sierra 1500 were shot and Shaun had them replaced the same day. I've had leak issues with my aftermarket air bags and was told that the left side collapsed. So since I'm not pulling my horse trailer any longer, I decided to go back to stock and they removed the broken system. Now she's riding better than ever!!! With my truck at over 10 years old, I have correctly put my trust in Shaun and the Jessup family. Always impressed with their top shelf professionalism, superb mechanical repair work and terrific attitude. Happy truck = happy owner!!!

I have recently bought a 2023 Cadillac CT5 from Jessup auto plaza in cathedral city, less than a…read moremonth ago. I regret every bit of it. My experience with jessup has been nothing but disappointment. The 1st week of having the vehicle, the transmission light came on, so I scheduled an appointment and took in to get serviced for a valve body repair under warranty. The service took a couple of days, but as soon as I picked the car up and drove it off the lot, it immediately started acting funny--violently shaking and having a severe engine misfire. It is incredibly frustrating to buy a new vehicle, have it throw a major transmission code immediately, and then get it back from the dealer with entirely new, severe engine performance issues that weren't there when I dropped it off. Clearly, something was either disturbed during the transmission service or quality control completely failed to check the car before handing the keys back to me. Now I have the massive inconvenience of dealing with a compromised car and having to take it right back to the shop. Extremely disappointed with Jessup Auto Plaza.

Shottenkirk Desert Lexus was just terrific yesterday when I took my car in earlier than my…read moreappointment for an oil change tire rotation. I was treated to locally made Si Bon pastries with a cold free bottle of water and espresso!! My service agent named Johnny Reyes, was personable, kind, and very informative. I asked a lot of questions, and he knew the answers right away. Deanna Cross, the Floor manager came right over to me and a colleague to greet us and ask us how things were going. My observations while waiting in the hospitality waiting area showed me that people were basically sitting down and then immediately getting up to retrieve their cars. My first oil change experience was 5 Star rated, all the way around!! I am so glad that I bought a vehicle from this fine dealership!!

Extremely disappointing and concerning experience with Shottenkirk Desert Lexus…read more I brought my Lexus LS460 in because the vehicle would not go over 30 mph. The dealership kept my car for several weeks, performed their diagnostics, and confidently advised that the issue was related to the injector driver/ECU. Based on their recommendation and supposed expertise, I approved a repair totaling over $5,300. That repair did NOT fix the original problem. What's even more concerning is that their own documentation shows they recommended "additional diagnosis" before completing the repair, yet they still proceeded with a costly fix that did not resolve the issue I brought the car in for. Now, instead of taking accountability, I'm being told they are "not sure" what the problem is and are recommending another $3,000+ in additional repairs. In other words, more trial-and-error--at my expense. This is not what you expect from a Lexus dealership. The issue wasn't properly diagnosed, the repair did not address the actual problem, and now the diagnosis has changed after the fact. At this point, I've paid over $5,000 and the original drivability issue remains unresolved. Being asked to continue paying for uncertain repairs after a failed initial diagnosis is unacceptable. I have escalated this matter to Lexus corporate and am pursuing further action. If you are considering service here, especially for major repairs, I strongly recommend getting a second opinion before approving any work. This experience raises serious concerns about diagnostic accuracy and accountability at this location.

I can't say enough great things about Gordon at Land Rover Rancho Mirage. He truly went above and…read morebeyond and made buying my new 2026 Range Rover Sport an absolute breeze from start to finish. Gordon was incredibly kind, knowledgeable, and genuinely easy to work with--no pressure, no games, just exceptional service. He anticipated every question, handled every detail seamlessly, and made the entire experience enjoyable (which is rare when buying a car!). Honestly, he should be the sales manager--that's how outstanding he is. I'll absolutely be buying many more cars from him in the future, and I've already recommended him to friends and family without hesitation. If you're considering a Land Rover, do yourself a favor and ask for Gordon. You won't regret it.

Jon the service advisor is great as Is all that work there, but the costs are ridiculous…read more So 295.00 to check if I need new battery then 921.00 for a new battery and installation 461.00 for oil change ending up with a 1700.00 bill, oh yeah an thats with a 10% discount