Had a very poor experience tonight in Asda. As usual, the price marked on the shelf is not the…read moreprice when scanned so I took a photo of the shelf and when using the self checkout I showed it to the woman at the tills. She wouldn't look at my photo, instead she asked me to show her the items that were incorrect. I pointed to them (even though they were very visible in the trolley) She then asked me what aisle they were on, I said I took a photo, this was ignored and she said a price check would have to be done. Off she went, 10mins later she returned and said she wasn't adjusting the price as the reduction had expired?! I, as a customer is supposed to know this how? I told her that was ridiculous as the shelf was clearly marked as a rollback price but she was very adamant with me that she was not going to adjust the price, it had expired and she was unable to override it. Well I know for a fact this is nonsense as I purchase these products on a regular basis and they have never been marked down correctly. Strangely the staff during the day just say "Oh those still are not scanning properly, I will adjust them" This member of staff was not obliging whatsoever, she claimed management would not allow this and the best she can do is reduce one of the items, rest would be charged at the higher price! Considering they are still 50p more expensive each than in Tescos, I told her that I wasn't accepting the reduction in just one so she lifted the items from my trolley and confiscated them! Wow! Unbelievably poor customer service! The joke was her outfit said 'Happy to help' Asda take these people off your customer facing roles! Very, very off putting! Stock levels in store were shockingly bad too!

Poor level of stock on shelves. Very few staff and long lines at the checkouts. The store is untidy…read moreand we have found a range of products being sold after their sell/use by dates still on the shelves. This was once the best shopping experience in Portadown now it is unpleasant and exceptionally disappointing. Why has this happened? What is management doing?