Unprofessional....... I have been an avid boater for years, in and out of marinas and Terrys... well it's very SPECIAL - when it comes to storing your boat and customer relationship. The first impression I got when I was inquiring with Terry's about storage was they had about 60 slips open.. that set off some warning bells in my mind. Why are so many slips open? Well after digging, I see why, you are spending avg $2,500 a year to dry dock your boat, and it's not available year round.....it's closed Nov-March (we have warm winters you know, you can take a boat out, last Dec 2016 was 68 degrees out) .. (They said it's an $45 fee to get it down during those months) UNACCEPTABLE, for price I am paying.. also there is a $5 fee to get it down each time.... no other marina in charlotte does this.
Tracking - No tracking system, every single dry dock marina they put a number on your boat so they can track it. Not at Terry's, I asked about this, they said, well the fork lift driver knows all the boats and your name, he's been doing it 40 years, so just call with your name and color of boat and he will get it down. I said what if he is sick... they were speechless. Terry's - Invest in a computer and inventory stickers that match the racks your boats go in. I call you with last-name and boat #
Clutter... Oh...... the clutter. The dry storage building was horribly unclean, with old oil cans, rags, debris. Even when driving up to Terry's there is debris everywhere, rusted old docks, metal, old foam and just not good. Signage old, paint old, buildings not maintained. When answering phones, not professional menu or answered each time with just "hello" (I have to ask is this Terry's?) How about simply answer the phone "Terrys Marina, how can I help you"... Or a menu system, with information and dial caller... this would be 100x more professional. While I know they are trying, this is far from a place you want to park a new $50k boat. May be a jon boat. But...
Feedback to make this place SHIP SHAPE: 1) CLUTTER - clean our the clutter 2) rebrand, repaint, hire professional staff 3) make your boat available year round, stop charging extra fees like $5 forklift fees 4) open a marine store 5) an fix up their docks (the fork lift dock is incredible, never seen anything like it.. wobbles and is a mess). 6) Get a phone system with directory 7) Offer fuel
I would advise the staff there to PLEASE go visit your competitors... visit Marine Max across the street or Morning Star Marinas, now that's a marina. Unfortunately not impressed, will not get my business. 1 star. read more