A perfect example of style over substance -- it may look luxurious, but everything behind the scenes is poorly built and even worse managed. In just two months of living here, I wanted out.
Communication from your team is nearly nonexistent. The only time I received a response was after publicly posting about my experience. Otherwise, messages and concerns are routinely ignored or met with excuses.
On move-in day, I was left waiting in the cold for 20 minutes because the resident manager forgot about my scheduled arrival. Calls to the head office went unanswered. When I finally entered the unit, it had missing and flickering light bulbs and a fresh coffee stain on the kitchen island -- hardly the welcome anyone should expect, especially in a unit that costs $1,900+ per month.
The air conditioning didn't work when summer began, and despite emailing daily, I received no updates for over a month. It was only fixed once external pressure was applied -- not because management took initiative. My dog and I suffered in that heat, and it was clear that no one cared.
Frequent water shut-offs, unresolved pressure issues, delayed access to the front lobby buzzer (which caused me to miss deliveries), persistent cigarette smoke from other units, and generally filthy common areas all point to severe neglect.
One of the most unacceptable incidents was returning home to find a used respirator and sawdust in my apartment -- with no notice, no communication, and no permission given for entry. This is not only unprofessional, it's illegal.
I'm far from the only resident with these concerns. Many of us are fed up with this management company's lack of accountability. Your building may look polished from the outside, but it's a poorly managed, high-cost disaster behind the scenes.
This situation needs immediate attention. I urge you to step up your standards or prepare to face continued public accountability from those of us who are paying far too much for far too little. Save yourself the trouble and rent elsewhere. read more