THEY ARE ABSOLUTE CROOKS.
They'll make you pay to get your carpets steamed cleaned, and your walls repaired once you move out, but then they'll send you a 200-400 dollar invoice a month after you move out, saying that you still owe them money for the "costs they endured in order to return the unit back to original state." In the letter they sent us, they deliberately misquoted the Landlord Tenant Act, leaving out part of the clauses that don't align with their desires.
Want to get an issue resolved with someone at head office? Good luck to you because theirs is "not open to the public", despite their address and business hours being blatantly displayed with a simple Google search. You will be escorted out of the building by their unprofessional "paralegal". When you sign your lease with them, they explicitly tell you that you are not allowed to have pets in their buildings - HOWEVER if you want to have them, you will have to pay a fee for it, and if they catch you with an "undeclared pet" they will sue you as per the terms on you sign in their ILLEGAL LEASE.
Don't rent with this company, especially not in London. The building on Capulet and Beaverbrook may look nice, but they're a huge trap and its headache to rent with them. read more