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Ask the Community - Terra Sotelo

Review Highlights - Terra Sotelo

I just finished my refinance with Terra and couldn't be happier or more impressed.

Mentioned in 2 reviews

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People searched for Mortgage Brokers 781 times last month within 15 miles of this business.

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Karen Douglas

Karen Douglas

(30 reviews)

I was referred to Karen and team by a friend who had a great experience working with her for his…read morehome purchase the year prior. He had nothing but great things to say, so I scheduled a call with Karen when I wanted to get my own home buying process started. After our initial call, I felt much more knowledgeable about the financial portion of the home buying process, and knew that I wanted to go with Karen. She walked me through the process and let me know what was needed and what to expect. Once I found my real estate agent, I put her in contact with Karen as well so they could align on how quickly we could move if I did find a property I was interested in. My agent recommended I get fully underwritten in advance because of the highly competitive market on the peninsula, and Karen made it happen. When I found the property that really felt like home and I wanted to submit a competitive offer on, Karen worked closely with my real estate agent so that we could offer a 15 day close. Karen also called me during the offer process to help me understand the financial implications of contingencies (or lack thereof when the seller countered and asked me to remove the appraisal contingency), so that I could understand what kind of money I would need to come up with if the property did not appraise for purchase price (it did appraise at purchase price, by the way!) Thanks to Karen's guidance and incredibly fast work, I was able to purchase my first home as a single mom - a place that I was proud to surprise my son with once I got the keys. We closed a day early even with our short 15 day timeline. My real estate agent was initially concerned that I was going with a mortgage broker in the East Bay as the market in the Peninsula moves very quickly and is highly competitive, but after the initial call with Karen my agent was put at ease, and once the process was done she mentioned that she really loved working with Karen and could not believe how fast she got things done. The escrow officer also mentioned how great Karen was to work with and asked how I had found her. Karen and Anna on her team were a pleasure to work with. They helped me understand every step of the process, answered all my questions, and got me set up to make the strongest offer possible with a short close and underwriting in advance. I can't thank them enough, and highly recommend them to any prospective home buyer.

Karen is awesome. I was trying to refinance our mortgage and look at buying a second home and we…read morehit some unexpected issues and Karen was all over it. I would highly recommend Karen - she is smart, focused and reliable. I am happy to be working with Karen!

Wallick and Volk Mortgage: John Kay

Wallick and Volk Mortgage: John Kay

(18 reviews)

My partner and I are currently first-time homeowners, and unlike the other parties we had to work…read morewith throughout this transaction, John made it super easy and walked us through each step of the way. Multiple, multiple times to ensure that we understood the how and why. In fact, he is the highlight of this stressful, home-purchasing process. Even post transaction, John made sure to send me reminders, and I still go to him with questions to validate my Google searches on a monthly basis. Though I am an excellent Google searcher, I highly value John's opinion and experience. Highly, highly recommend John! No regrets!

This guy is a thief. He will do his best to give himself a inflated commission and make you think…read morelike he is doing you a favor while he takes your money. I don't mind paying legitimate fees, but hate someone who tries to take advantage of people. This guy is slick. He really tries to extract extra fees during the loan process I ended up having to throw this guy off my deal because he kept delaying the close of my property He kept trying to squeeze more money out of me, but never gave me a legitimate reason why it was needed. He is a master manipulator. At one point he tried to charge me 5 points in order to lower my interest rate a measly 1/2 percent. He even fooled the Realtor I was working with almost to the end. Fortunately the Realtor had some integrity and managed to salvage my deal at the last minute. He is the worst lender I have ever used. I have no idea why he is not in jail. He has had to change companies a few times after my deal closed. I am confident it is because he got caught trying to pad his commision. Stay away from this guy. He's a wolf in a expensive suit. I worked with this guy after the financial crash during the worst lending climant in history. It really takes someone arrogant to try to rip someone off during that time. I might add that my loan was not huge, so why inflate the fees so much unless you are purposefully trying to rip someone off. I also want to clarify that I am not in the real estate business as implied by other reviews. I am in the medical business. This guy cost me extra money by delaying the close of my deal. I am sincerely concerned that he is still out there being allowed to rip people off.

Terra Sotelo - mortgagebrokers - Updated July 2026

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