DISASTER! If you are looking for a relaxing spa day with your girlfriends this is NOT IT!!!! Over a…read moremonth in advance I booked 4, 1 hour massages. As soon as we got in the car to head to the spa we received a call that one of the staff was sick. It was unfortunate, but we decided to split one massage in two, so that all four of us could still get services. Upon arrival we are told that somehow, our four HOURS of services could now only be THREE 25 MINUTES MASSAGES! This left one of our group with NOTHING. I could understand needing to switch all of the services to 25 minutes possibly, but this was beyond unacceptable. There were two massage therapists working. We were spending 900 euro. Even if the one therapist was not there, how do you explain the 2 hours we reserved with the other therapist not being available to us??? It was supposed to be a relaxing start to our family holiday, and it was chaos. No staff gives you a tour or any guidance, and it's a confusing layout. They clearly prioritize a high influx of the day access to the amenities over services. They had extremely overbooked the day passes, it was mobbed. It was hard to change, walk through the hallways, hang up your robe, enjoy anything at all. One of us who could not get her massage should at the very least had her day access complimentary, but no! I have been to many QC terme's in other areas globally, and I have never been disappointed. This one is in desperate need of proper staff, and serious customer service training. Do not waste your time or money!

Amazing doesn't even begin to describe how wonderfully relaxing this place is. After…read more43 days on the TMB this is a must do.

My friend and I came here in the summer season so only the main bath area was open but there are…read moremultiple baths throughout the town as well as saunas and indoor baths during the winter months. Accessing the spa was easy and if you're coming with your luggage you can leave it by the strollers but it's not secured. Towels are 5 euro with a 10 euro deposit. The lockers are all gender but they have bathrooms and lockable changing rooms for privacy. If you are POC be prepared to be the only ones so you'll get some stares but if you speak German the spa is easier to navigate as nothing is in french or English. We enjoyed our time but definitely expected natural thermal baths instead of pools. I recommend waiting to purchase an entry until you arrive so you can decide the pass you want. I'd also recommend coming in the winter season and staying a night so you have easier access to the other pools and bathrobes and towels provided from your hotel.

So far it's my favorite public thermal spa in Switzerland...mainly because they have the place do…read morewell heated that I didn't freeze when I got out of the pool. It's a covered area from outside to inside. There are plenty of pools and it's huge and the heavy duty whirlpool like bubble jets rotate. ..great. They could use a few more showers. At one point I wanted to shower but daw a group of around 10 waiting so I decided to head for my hotel room shower instead. There are hair dryers there for you that actually dry hair, decent sized lockers for your belongings and a cafe if needed.

My favorite "siesta spot" is the garden accessible from the Carpe Diem providing guests with…read moreopen-air space in which to relax during fine days. The garden features deckchairs and shade from the trees. Will definitely recommend to friends a trip to Saillon.