I was very disappointed by how the staff treated me. I'd talk about the doctors, but I never got to meet one, just a guy whom I think was an intern.
First: an hour between my appointment and when they saw me
Second: While I was there for arm tingling and shoulder pain, the intern decided that in fact I had neck pain, and proceeded to treat me for that.
Third: I was told I was going to another center for a cortisone shot. When I contacted them, I was scheduled for cervical injections. This had NEVER been discussed with me.
Fourth: they rarely return a phone call.
When I contacted the office about why I was getting a treatment they hadn't described, I was told, "Well, they're injecting you with cortisone." A shot is not the same as an epidural! I wanted to speak to the doctor about this.
No dice - you don't get to speak to a doctor, they are ALWAYS in surgery. The nurse finally called me back (after the time when I was scheduled for the procedure, which I cancelled) to tell me I was wrong, the physician was right, and I needed to do what I was told.
A big problem here is that I'd requested the notes on my meeting with the intern. When I finally received them (and I had to ask three times), they described pain that I didn't have. When I asked about this, they told me, "Yes, you DO have that pain - we were told that by your primary care provider."
This HAD come up in my discussion with the intern, where he tried to steer me toward saying, "I have neck pain." When I wouldn't say that, he wrote it down anyway, and began treating me for it.
If you're going to go here, I HIGHLY recommend that you demand those meeting notes and make sure they're treating you for the actual problem you have read more
