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    Tennessee Valley RV

    2.6 (25 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Tennessee Valley RV

    RV repair

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    They ripped us off so bad that it makes me sick to my stomach! We drove out from California to Alabama. and hit a big bump on the freeway. The cabinets in the kitchen fell off the wall (Rockwood 5th Wheel). The cabinets, dinette, microwave, and the washer and dryer were destroyed. We left it with Tennessee Valley RV outside of Huntsville AL at the end of October and it was ready to be picked up just last week (February 2025). My husband made the drive to pick it up. When he got there it was dark and snowing. He had to pay an additional $3k to pick it up. This was above the $14k that the insurance company paid and covered all of the repairs per TVRV) My husband asked why the additional money was needed and they told him that was the final balance. The insurance company has reached out numerous times and they have yet to return the call to them. Right now we are on the hook for it because the insurance company cannot get an updated invoice. My husband asked for an itemized receipt when he paid and was told their system was currently down and they would email it to him( to date this has not been received , and no response from phone calls or emails) My husband asked to go through the trailer to make sure all repairs we paid for were done. The man told him due to the snow they were leaving and didn't have time to go through and left. My husband hooked it up and made his way to my daughter in Mobile. When he got in the trailer, the next morning, he found the microwave was not replaced and doesn't work, the trim around the microwave is the original all bent up from the accident, the cabinets have no trim, the doors replace have no locking hinges, the shelves that were to be built in the cabinets were the washer and dryer was was empty with no shelves. The wall where the washer and dryer came off of was not repaired. On the outside of the trailer, the cover to one of the storage compartments was also not repaired. Mind you, all of these thing were sent to the insurance company on the invoice as being replaced and fixed. That was the $14k agreed upon work. Not to mention some unknown reason we had to come up with the additional $3k we had to pay for an unknown reason. I should mention we have a $500 deductible. I am trying to upload pictures for all to see here. But have been unsuccessful. No one should have to go through this! The insurance company is filling a complaint so the will not be an acceptable repair shop for them. We have spoke to attorneys in both CA and AL and will be proceeding forward to recoup our money from the fraudulent charges. I hope people read this and never have to go through what we have! I wish we could have worked this out with them, but since they will not return our phone calls and emails we have no other option. I wonder if the owner knows his customers are being ripped off like this. I can't imagine the would be ok with these so called Repairs that cost us almost $20,000 in total. They were always so nice when we called them to see how the repairs were going! I guess that is why this type of deception feels even worse!!

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    1 month ago

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    19 days ago

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    2 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    3 years ago

    they did some good work and had my camper back in a reasonable time.thanks mike mitchell

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    5 years ago

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    4 years ago

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    4 years ago

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