How Important is "Follow-up" ? NOT VERY with Tender Touch!!!
A week ago I gave Tender Touch a call & left a message to set up an appointment for my pet. Mary did NOT return my call at all. I called her today. She answered the phone ! YAY !!! I told her I called a week ago, leaving a message that I was looking forward from hearing from her to set an appointment. Her response sounded non-caring, oh, well, ... "I'm so busy, I lost the message, I'm not taking any new customers, I'm low on help... maybe you should call back in 2 months."
Is it REALLY so hard to give a 15 second call back to let me know "At this time, I'm not taking new customers, I'm low on help." 15 SECONDS AT THE MOST!
FOLLOW-UP IS 1ST IN LINE FOR GOOD/EXCELLENT CUSTOMER SERVICE... that's why I gave Mary, the owner, a 1 Star. read more