Visited the shop this morning (1/2/2016) to upgrade my iPhone. As I am retired and no longer drive and my passport is a bit long in the tooth, I could not be served even though I had Victorian Government Ids. As a Telstra customer for nearly 38 years I would not recommend this shop to anyone. There just after commission. By the way I picked up my new iPhone with a great deal from any other Telstra outlet - no problems read more