Choose hotel due to its newness and being a Marriott titanium member. Also taxi close to cruse ship…read morepier for Viking Polaris cruse. Was upgraded to lake front corner room. Reception staff excellent. No executive lounge but was given breakfast vouchers good for their continental breakfast. The voucher could be used toward main menu items worth $13 CAD. Great food at the restaurant with attentive servers. The Sunday brunch is extensive and we were allowed to use the voucher toward it. However we were misinformed as voucher is only good for continental breakfast, not brunch. The manager made an exception due to misinformation. Kudos to the manager. Room very clean. However, housekeeping did not do a thorough job first night (trash not emptied, short on towels). Also had to call maintenance to fix TV and repair shower handle. Maintenance was very prompt and effective. The hotel just needs a little oversight on small issues like this. Hotel is located in the harbor district and footbridge gives access to downtown. Not sure I would venture there after dark. The Bright restaurant next to hotel is outstanding. Go there. Would stay there again. Keep traveling.

The NO's No microwave, fridge is warm with no knob to turn…read moreit down. No hair drier!!! No pool or hot tub. No free breakfast, not even continental. The towels are new but rough and I mean sun dried rough no fabric softener here folks. And the train rolls right beside the building every hour if that's your thing (reminds me of life at my grandparents house in Coniston, Ontario, at least the bed doesn't shake though.) The YA's It does have a signature bar and restaurant that had live jazz entertainment but it's definitely not worth the price Of $300 a night standard 2 queens. Everything has a charge, they'll nickel and dime you to death here. $10 starting for breakfast might get you a muffin... $25 parking but it's heated underground so I bought that for convenience instead of having to lug the luggage carrier through snow then up stairs into the front foyer ( which really they should have bellboys for that but don't) Honestly I don't know how these big chain hotels think they can drop amenities, gut guest services and charge you on top of the hefty price of a nights stay for less. I'm surprised they don't make you wash the linens when you're done. Being a member means nothing, no perks, no late checkout, unless you're a farmer and think noon is late. LESS FOR MORE pretty much sums it up. Perks? I mean if you're conference is being held here staying here means you don't have to walk across the tracks might be the only perk aside from the view but ya you've gotta pay extra for that too! lol I could go on but it's already 11pm and I've got an early late checkout so.... Book a room at the Holiday Inn Express and be treated like a king for less!

I wish I had an option for worse than "not good" as this was a terrible experience. We landed on…read morethis hotel due to some earlier positive reviews. Shame on us for not doing further research. When we arrived, everything was as expected, until our IDs were checked. I truly wish this was not the case, but it seemed like as soon as it was known we were from the states, everything changed. We requested a lake front room, we got the "back 40" overlooking the hospital and parking lots. We got to our room, walked in and it was basically a sauna. I went to the thermostat to turn on the AC, and to my surprise it doesn't work. After bringing this up with the desk staff, it was clear that they did not care. They were completely dismissive. "It is an old building, open a window (only one window had a screen), want a fan, when did you turn the AC on?!? LOL. What an absolute joke!! We were completely dismissed. Be AWARE, please do not book this BS place. You might have no heat, no AC, be in the basement, what a joke. As a side note: Thunder Bay is an absolute joke right now. We stayed one night even though we were booked for two, and we saw Las Vegas drug zombies around. Right in front of us people were falling out. Unreal, and sad. Send this around, give awareness.

We enjoyed our stay. Staff was friendly and ambiance stylish. Best breakfast compared to other…read morehotels-- food was fresh, hot and there was a healthy food variety. Would return.

The guy at the front desk was friendly and chatty. The room was clean. When the toilet clogged,…read morehe was there in less than 5 minutes to unclog it. I was surprised by a few things, but that's probably because I'm not used to staying at motels in Canada. There was no chain on the door, no in room coffee, and not very many outlets. But everything worked. I will stay there again if I am in the area.

Place is clean and very well priced. Guy working the hotel is the coolest guy you will ever meet. I…read moredo recommend

A very comfortable and quiet hotel. Our room was clean and well stocked. All staff were helpful and…read morepolite including the front desk, housekeeping and the restaurant.

I recently stayed here for business and have to say that the location of the hotel is interesting…read more For example, its on the other side of town from most of the commerce and businesses in town and to be honest that is a good thing. The grounds are pristine and staff are very very friendly. The food in the hotel restaurant is ok, i mean the locally caught pickeral and local beer was delicious but the veg was a little overcooked. Here is a tip, DO NOT sleep with the patio door open, i woke up in the night covered in mosquitos!

I just think the Holiday Inn has reset their standard to actually accommodate and serve the…read morecustomers needs. They treat you like you mean something to them and they don't nickel and dime you to death like super corporate box with a bathroom bring your own toilet paper or they'll be a fee type hotels. They care and they know your money spent needs to be honoured. Clean, comfy, pool and hot tub (something that usually gets filled and cemented) and the pool is open till 10pm! Member perks are amazing, shrinking but still enough to say members have privileges! Like 2pm checkout! You do have to stay twice as many times to get a free nights stay but it's more than a box with a bed and water closet. I feel at home here. I even bought all the linen, comforters and pillows from the Sault Ste Marie hotel at cost because I had the best nights sleep and wanted that at home too! Make your money mean something again. Stay here and be the king and queen you are!

Clean, friendly staff, pet friendly hotel and comes with free breakfast, what more can you ask.read more

Close and convenient. This Best Western is very close to the airport and easy to access from major…read morehighways. The hotel is clean, and the staff is helpful and friendly. It appeared as though there is a sufficient amount of parking spaces. Like all Best Westerns in the States, they provide breakfast and the menu in both countries are similar. The room my wife and I stayed in was spacious, quiet and very clean. I would definitely stay here again.

We stayed here for one night only, and I would definitely come back the next time I am in Thunder…read moreBay. The location is excellent, right at Highway 61 and Oliver, so you can get anywhere you want pretty quickly. The rooms are clean, surprisingly quiet given the proximity to the highway and airport, and the beds comfortable, which is probably the most important thing. Staff are friendly, and they give you free water bottles which is a nice touch. The hotel is short on amenities - no pool or restaurant, which is why it doesn't get 5 stars, but there are plenty of places to eat nearby so it's not really a problem. So far the best sleep I have had in Thunder Bay.

Very friendly staff. Rooms are comfy. This used to be my go-to hotel when staying in Thunder Bay…read morebut it really needs a renovation and replace or remove the carpet in the rooms. The carpet in the room was very stained and it makes the room seem dirty.

Do not stay here! Full of bed bugs. First room I had the smell was terrible so I asked to change…read morerooms. The girl Brandy, who works there is extremely rude and put me in a room that was full of bed bugs. I left that place in a hurry and stayed at Hamptons which was clean. Days Inn should be shut down. I phoned to talk about the extra charge on top if it and the Brandy girl was once again rude yelling at me on the phone. Terrible place and terrible staff. Brandy should be fired.

In our visit to Thunder Bay we stayed here. It was a clean and typical hotel. We paid for a king…read moreroom and received a queen. The thermostat did not work for the two days we were there. We notified the staff multiple times, but it was never fixed. They were having some remodeling done, so I leave judgement to others.

Convenient location and welcoming staff who are quite obliging. Lots of parking. The hotel is also…read morequiet at night. Good breakfast. Unfortunately this hotel was not as clean as I expect from Marriott. Furniture in the room was stained and there was some damage here and there that was obviously repaired hastily. Lots of wear on the common areas so maybe time for some renovations. Overall not bad for the price and we were only there to sleep before leaving early.