Updating my previous review: After my initial review, a Tellus customer rep reached out to me. I explained my issues and he assured me that my next experience would be handled differently. He was true to his word. I sent my tractor in for some additional warranty adjustments and a 50 hour service. Everything went very well. My tractor was picked up promptly and the service was done very expeditiously. Kudos to a great customer service department for responding to my review and providing great service. The only reason I didn't leave 5 stars is that I think that the service department could improve their communication protocols, that is to say, calling to let me know the status and using text messaging rather than phone calls that did not ring through because their number was not in my contact list. I didn't get the message they left until days after they had called. read more
